8 Best Shopify Help Desk Apps for Businesses in 2025

Level Up Customer Engagement with the Best Shopify Help Desk Apps

Ease customers by providing better solutions to their issue with the best Shopify help desk apps.

Offers Centralized Communication

Empower your customers with the privilege of a single platform where all interactions are unified regardless of channel like email, live chat, or social media. Shopify help desk apps consolidate queries into a unified system ensuring no customer concern goes unnoticed.

Advanced Analytics and Reporting

Gain valuable insights into customer support trends and performance metrics. Help Desk Apps provide detailed reports on response times, resolution rates and customer satisfaction levels, allowing you to identify areas for improvement parallelly optimize your support strategy.

Improved Team Collaboration

Many shopify help desk apps offer features like internal notes, task assignment and team messaging. It encourages smoother collaboration within the support team, ensuring everyone is on the same page and working towards a quick resolution.

Automated Workflows

Automate repetitive tasks like sending welcome emails, providing order status updates, or offering initial troubleshooting steps with Shopify support apps. It frees up your team’s valuable time to focus on complex issues.

Most of the customer interactions in the e-commerce sector are handled by AI-powered support systems. Yet, here you are struggling to keep up with an avalanche of customer queries, watching your response times balloon and your satisfaction rates plummet.

Delays in customer support can lead to lost sales, negative reviews and a tarnished brand reputation. But the solution lies in embracing the power of Shopify help desk apps. These innovative tools are designed to streamline your customer support process, automate routine tasks and provide a seamless experience across all communication channels.

1 What is the Shopify Help Desk Apps?
2 Features of Shopify Help Desk Application
3 Best Shopify Help Desk Apps for Ecommerce Businesses
4 Tips for Selecting the Right Helpdesk for your Shopify Store
5 Benefits of Shopify Help Desk Apps
6 The Game-Changing Impact of Shopify Help Desk Apps
7 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
8 FAQs about Shopify Help Desk Apps

What is the Shopify Help Desk Apps?

Shopify help desk is a customer support platform integrated into the Shopify ecommerce ecosystem. It is designed to help Shopify business owners manage customer inquiries and provide efficient support.
A help desk within the Shopify ecosystem streamlines the customer service process, enhances customer satisfaction, and fosters brand loyalty. The tool enables merchants to respond to inquiries quickly and effectively, significantly improving the overall shopping experience.

Key objectives:

Centralize all customer communications and support requests into a single, manageable interface for streamlined workflow.
Automate routine responses and tasks to reduce support team workload while maintaining quick response times.
Track and analyze customer service metrics to identify areas for improvement and optimize support operations.
Build stronger customer relationships through organized, efficient, and personalized support experiences.

Features of Shopify Help Desk Application

Shopify is one of the most popular e-commerce platforms for businesses looking to set up and manage their online stores.

1. Ticket Management System

The ticket management system is the core component of any Shopify help desk app. It allows customer service staff to efficiently organize, prioritize and track consumer issues. When a customer submits a query via their preferred channel, the system automatically creates a ticket. The ticket contains all relevant information about the customer’s issue. The customer service agents can then categorize, assign and manage these tickets through a centralized dashboard.

Advantages:

Improved organization and efficiency in handling customer queries
Easy tracking of issue status and resolution progress
Better prioritization of urgent or complex issues

2. Omnichannel Support

Omnichannel support integration allows businesses to manage customer interactions across multiple platforms from a single interface. The feature enables customer service teams to respond to queries coming from various sources such as email, live chat, social media, phone calls and even in-app messages. By consolidating all these channels into one system, help desk apps ensure that no is missed out and that agents have a complete view of each customer’s communication history.

Advantages:

Seamless customer experience across all communication channels
Reduced response times and improved efficiency for support teams
Comprehensive customer interaction history for more personalized support

3. Automated Responses and Chatbots

Many Shopify help desk apps incorporate automated response systems and chatbots to handle common customer inquiries. These AI-powered tools can instantly respond to frequently asked questions, provide order status updates or guide customers through simple troubleshooting steps. By automating these routine tasks, businesses can significantly reduce the workload on their customer service teams and provide 24/7 support to their customers.

Advantages:

Instant responses to common queries, improving customer satisfaction
Reduced workload for human agents, allowing them to focus on complex issues
Cost-effective solution for providing round-the-clock customer support

4. Knowledge Base Integration

A robust knowledge base integration feature allows businesses to create, organize and share a repository of helpful information with their customers. The self-service option enables customers to find answers to their questions without needing to contact customer support directly. Help desk apps often include tools for creating, categorizing and searching through knowledge base articles, making it easy for both customers as well as support agents to access relevant information quickly.

Advantages:

Empowers customers to find solutions independently, reducing support ticket volume
Improves consistency in information provided to customers
Serves as a valuable resource for training new support team members

5. Customer Profile

Shopify help desk apps typically provide customer service agents with easy access to detailed customer profiles and order histories. It allows agents to view important information such as past purchases, shipping details and previous support interactions at a glance. Having this context readily available enables agents to provide more personalized assistance to customers, leading to faster issue resolution and improved customer satisfaction.

Advantages:

Enables more personalized and context-aware customer support
Speeds up issue resolution by providing agents with relevant information upfront
Enhances the overall customer experience through informed interactions

6. Performance Analytics and Reporting

Help desk apps often include robust analytics and reporting features that provide valuable insights into customer service performance. These tools allow businesses to track key metrics such as response times, resolution rates, customer satisfaction scores and agent productivity. By analyzing this data, companies can identify areas for improvement, optimize their support processes and make data-driven decisions to enhance their customer service operations.

Advantages:

Helps identify bottlenecks and areas for improvement in support processes
Enables data-driven decision-making for resource allocation and training
Facilitates performance monitoring and goal-setting for support teams

7. Customizable Workflows and Automations

Many Shopify service desk apps offer customizable workflows and automation features that allow businesses to tailor the support process to their specific needs. These tools enable companies to create automated rules for ticket routing, prioritization and escalation based on various criteria such as issue type, customer value, or urgency. By automating these processes, businesses can ensure consistent handling of customer inquiries and improve overall efficiency.

Advantages:

Streamlines support processes and reduces manual work for agents
Ensures consistent handling of customer inquiries across the organization
Allows for quick adaptation to changing business needs and priorities

8. Integration with Other Business Tools

Help desk apps often provide integrations with other essential business tools such as CRM systems, e-commerce platforms and marketing automation software. These integrations allow for seamless data sharing between different systems, providing a more comprehensive view of customer interactions and enabling more efficient business processes. For example, integrating with a CRM system can help sales teams follow up on support interactions that may lead to upsell opportunities.

Advantages:

Creates a more unified view of customer interactions across different departments
Enables more efficient collaboration between support, sales and marketing teams
Reduces data silos and improves overall business intelligence

9. Multilingual Support

For businesses operating in multiple countries or serving a diverse customer base, multilingual support features are crucial. Many help desk apps offer built-in translation tools or integrations with translation services to facilitate communication between agents and customers who speak different languages. It helps break down language barriers and ensures that all customers receive high-quality support regardless of their preferred language.

Advantages:

Expands the potential customer base by supporting multiple languages
Improves customer satisfaction for non-native speakers
Reduces the need for specialized language skills when hiring support agents

Best Shopify Help Desk Apps for Ecommerce Businesses

Shopify platform for ecommerce businesses allows users to easily set up and manage their online stores.

1. Omni24

Excellent help desk software for shopify integration

Omni24 is an omnichannel customer experience software that integrates multi-channel support, an AI-powered chatbot and automated ticketing. It features a self-service knowledge base and detailed performance analytics, enhancing efficiency and providing insights to improve customer service and satisfaction.

Key features:

AI-Driven Automation: Utilizes artificial intelligence to provide instant responses and automate routine customer inquiries, enhancing support efficiency.
Centralized Ticket Management: Organizes all customer support requests in one platform, allowing teams to easily track and manage inquiries.
Feedback Reporting Tools: Offers detailed reporting on feedback trends, helping businesses analyze customer sentiments and improve service quality.
Collaboration tools: The platform includes collaboration features for team communication, enabling support agents to share information and resolve customer issues more efficiently.
Customizable Workflows: Enables businesses to set up customized workflows based on their support processes, enhancing organization and response strategies.

Pricing: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features and add-ons. All plans come with 14 days free trial and include a shared inbox, known base base and omnichannel support.

2. Veemo

Best help desk app for small to medium-sized businesses

Veemo is an AI-powered customer engagement platform that offers a suite of products for support, sale and chat. The software provides a customizable ticketing system, AI-driven Answer Bot and multi-channel integration. Its advanced reporting and analytics tools, along with multi-language support, streamline customer service and help businesses deliver tailored, effective support.

Key features:

Automated ticket assignment: Automatically routes tickets to the appropriate agents based on predefined criteria, ensuring efficient handling and faster response times.
Self-service portal: Provides customers with a searchable portal where they can find answers to common questions independently.
Multi-Channel Support: Integrates various support channels, including chat, email, and phone, allowing customers to reach out through their preferred method.
24/7 Availability: Chatbots are available around the clock, offering customers assistance anytime, improving accessibility and satisfaction.
Real-Time Analytics: Provides instant insights into customer feedback, allowing businesses to identify trends and areas for improvement quickly.
Shared inbox: A shared inbox consolidates all customer communications into a single location, allowing teams to collaborate efficiently. It ensures that no messages are overlooked, streamlining responses and enhancing team coordination.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to $129/user/month based on the features and add-ons. The software pricing is also customizable as per business requirements.

3. Gorgias

Best help desk solution for effective customer support

Gorgias is a popular help desk solution specifically designed for e-commerce businesses. It offers deep integration with Shopify, allowing for seamless management of customer support across multiple channels.

Key features: Centralizes customer communications across channels, offers automated responses, provides order management tools and integrates with other e-commerce platforms.

Pricing: Starts at $60/month for the Basic plan with more advanced plans available for larger businesses.

4. Re:amaze

Best customer conversations management for online stores

Re:amaze is a customer messaging platform designed to help online stores manage customer conversations efficiently. It offers deep integration with Shopify for seamless ecommerce support.

Key features: It combines live chat, helpdesk and customer messaging in one platform. It offers features like chatbots, canned responses and a shared inbox for team collaboration. The app provides deep integration with Shopify, allowing agents to view and manage orders directly from the support interface.

Pricing: Starts at $20/month for the Starter plan, with higher tiers available for more features.

5. Richpanel

Specially designed for ecommerce businesses with in-built CRM

Richpanel is a customer service CRM built specifically for e-commerce businesses. It offers deep Shopify integration and focuses on providing a unified customer view.

Key features: Richpanel offers a unified customer service platform with features like ticketing, live chat and social media integration. It provides a single view of customer interactions and order history, integrating deeply with Shopify. The app also offers automation tools and detailed analytics for improving support efficiency.

Pricing: Starts at $99/month for the Growth plan, with custom pricing for larger businesses.

6. HelpCenter

Best software with self-service support

HelpCenter is a comprehensive help desk solution designed specifically for Shopify stores. It offers a range of features to streamline customer support operations.

Key features: HelpCenter focuses on self-service support with a customizable FAQ and knowledge base system. It offers a ticket submission form for customers and integrates with Shopify for order-related queries. The app also provides analytics on frequently asked questions and search terms to help improve content.

Pricing: Offers a free plan with limited features and paid plans starting at $19/month.

7. Helpwise

Manage customer communications efficiently with live chat & chatbot

Helpwise offers a shared inbox for teams, helping businesses manage customer communications more efficiently.

Key features: Offers live chat and chatbot functionality to provide instant customer support. It features AI-powered chatbots that can handle common queries and integrate with Shopify for order-related information. The app also provides live visitor tracking and detailed chat analytics.

Pricing: Starts at $12/user/month

8. eDesk

A single platform with live chat, help desk and customer messaging

eDesk (formerly xSellco) is an e-commerce helpdesk solution that offers features specifically designed for online retailers.

Key features: Combines live chat, helpdesk and customer messaging in one platform. It offers features like chatbots, canned responses and a shared inbox for team collaboration. The app provides deep integration with Shopify, allowing agents to view and manage orders directly from the support interface.

Pricing: Starts at $55/user/month

Tips for Selecting the Right Helpdesk for your Shopify Store

As an e-commerce entrepreneur running a Shopify store, providing exceptional customer service is essential for the success of your business.

How to Choose Help Desk for Shopify Stores

Integration capabilities: Choose a helpdesk solution that seamlessly integrates with Shopify and other essential tools. Look for native integrations with popular platforms like email marketing services, CRM systems and inventory management tools. This integration ensures smooth data flow between systems, providing a holistic view of customer interactions and enabling more efficient support processes.
Customization options: Opt for a helpdesk that allows you to tailor its appearance to match your brand identity and specific needs. Look for features such as customizable ticket fields, response templates and the ability to create personalized workflows. This level of customization helps maintain brand consistency and allows you to adapt the helpdesk to your unique support processes.
Multichannel support: Select a helpdesk that can handle customer inquiries from various channels, including email, live chat, social media and phone. A unified inbox that consolidates all customer communications in one place streamlines support operations and ensures no customer inquiry falls through the cracks. This multichannel approach allows you to meet customers where they are most comfortable, enhancing their overall experience.
Automation features: Prioritize help desk with robust automation capabilities to improve response times. Look for features such as automated ticket routing, canned responses for common queries and AI-powered chatbots. These automations can handle routine tasks, freeing up your support team to focus on more complex issues and providing faster resolutions for customers.
Evaluate knowledge base functionality: Consider a helpdesk that includes a comprehensive knowledge base or self-service portal. This feature allows you to create and organize helpful articles, FAQs as well as product information that customers can access independently. A well-structured knowledge base reduces the number of support tickets by empowering customers to find answers on their own, improving overall satisfaction and reducing the workload on your support team.
Pricing structure and scalability: Evaluate the pricing structure of potential helpdesk solutions to ensure they align with your budget and growth plans. Look for transparent pricing models that offer flexibility as your business expands. Consider factors such as the number of agents, ticket volume and additional features when comparing costs. Opt for a solution that can scale with your business, allowing you to add more features or users as needed without significant disruption.
User-friendliness: Choose a helpdesk with an intuitive interface that’s easy for both your support team and customers to navigate. A user-friendly system reduces the learning curve for new team members and encourages adoption. Look for features like drag-and-drop ticket management, customizable dashboards and straightforward reporting tools. A helpdesk that’s simple to use will improve your team’s productivity and efficiency in handling customer inquiries.

Benefits of Shopify Help Desk Apps

If you are running an online store using Shopify, you know how important it is to provide excellent customer service to your shoppers.

1. Centralized customer communication: Shopify support help desk apps consolidate customer inquiries from multiple channels into a single inbox. The centralization makes it easier for support teams to manage and respond to all customer communications efficiently.
2. Improved response times: With organized ticket systems and automation features, Help Desk apps enable faster response times to customer inquiries. The quick turnaround can significantly enhance customer satisfaction.
3. Consistent customer service: Shopify service desk apps often include features like canned responses and knowledge bases. It ensures consistent and accurate information is provided to customers across all interactions.
4. Better team collaboration: These apps typically offer features that allow support teams to collaborate on tickets, assign tasks and share information, leading to more efficient problem-solving as well as customer service.
5. Detailed customer history: The best shopify help desk apps usually maintain a comprehensive history of customer interactions, allowing support staff to quickly understand a customer’s background and previous issues.

The Game-Changing Impact of Shopify Help Desk Apps

Shopify help desk apps empower merchants to deliver exceptional customer service efficiently and professionally. These apps centralize all communication in one place, simplifying the process of tracking and responding to customer inquiries.
With features like streamlined ticket management and automation of routine tasks, Shopify help desk apps improve efficiency as well as reduce response times, ensuring faster issue resolution. They also provide valuable tools like knowledge bases for self-service and multi-channel support.
Investing in the right help desk app helps businesses strengthen customer relationships, optimize operations, and drive long-term growth.

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FAQs about Shopify Help Desk Apps

1. How to Choose the Right Helpdesk for your Shopify Store?

When choosing a helpdesk for your Shopify store, consider factors such as features, pricing, integration with Shopify, ease of use and customer support options. Look for a help desk that can handle your customer support needs effectively, while also enhancing the overall experience for both your customers and your support team.

2. What is the chat support app for Shopify?

There are several chat support apps available for Shopify, such as Zendesk Chat (formerly Zopim), LiveChat, Tidio and Reamaze. These apps allow you to provide live chat support to your customers, answer their questions in real-time and resolve any issues they may have quickly.

3. How do I get help on Shopify?

If you need help with your Shopify store, you can contact Shopify Support through their website, email or live chat. Shopify also has a comprehensive Help Center with articles, tutorials or resources to help you navigate the platform and troubleshoot any issues you may encounter.

4. What is the best chatbot for Shopify?

Some popular chatbot apps for Shopify include Gobot, Tidio Chatbots, Chatra and Reamaze Chatbot. These chatbots can help you automate customer interactions, provide instant responses to common queries and improve the efficiency of your customer support processes.

8 Best Shopify Help Desk Apps for Businesses

Trusted by Leading Brands

Level Up Customer Engagement with the Best Shopify Help Desk Apps

Offers Centralized Communication

Advanced Analytics and Reporting

Improved Team Collaboration

Automated Workflows

What is the Shopify Help Desk Apps?

Features of Shopify Help Desk Application

1. Ticket Management System

2. Omnichannel Support

3. Automated Responses and Chatbots

4. Knowledge Base Integration

5. Customer Profile

6. Performance Analytics and Reporting

7. Customizable Workflows and Automations

8. Integration with Other Business Tools

9. Multilingual Support

Best Shopify Help Desk Apps for Ecommerce Businesses

1. Omni24

2. Veemo

3. Gorgias

4. Re:amaze

5. Richpanel

6. HelpCenter

7. Helpwise

8. eDesk

Tips for Selecting the Right Helpdesk for your Shopify Store

Benefits of Shopify Help Desk Apps

The Game-Changing Impact of Shopify Help Desk Apps

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

FAQs about Shopify Help Desk Apps

1. How to Choose the Right Helpdesk for your Shopify Store?

2. What is the chat support app for Shopify?

3. How do I get help on Shopify?

4. What is the best chatbot for Shopify?

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