9 Best Shopify Customer Service Apps in 2025

Automate Customer Support Process with Shopify Customer Service Apps

Implement a support ticket management system to efficiently organize, assign, and track every customer query, ensuring prompt responses while no message goes unnoticed.

Streamlined Customer Support

Shopify customer service app stores all your customer queries in one centralized place, allowing you to effectively manage and respond to them in a timely manner. Provide seamless customer support, resulting in improved customer satisfaction.

Enhance Customer Communication

Communicate with your customers through various channels, such as live chat, email or phone using Shopify customer support app. It allows your customers to choose from their preferred communication channel, increasing the chances of effective communication.

Improved Customer Experience

Enhance the overall customer support experience by offering self-service options, such as FAQs or knowledge base. This way, your customers can independently find answers to common questions without contacting your customer support and waiting for a response.

Reduce Cart Abandonment Rate

Support your customers with chatbot automotion to make their buying journey seamless. Deliver instant assistance to their queries to help them make purchase decisions faster and provide an exceptional experience.

Shopify is a popular e-commerce platform that enables businesses to create online stores. With the increasing demand for seamless customer experiences, Shopify businesses must prioritize customer service to stay ahead of the competition. Customer service apps help businesses streamline their customer communication processes and address customer needs more efficiently.

Having the right tools to support your business is essential. Shopify customer service apps offer a range of features that can help businesses streamline their customer service processes, increase efficiency and ultimately drive sales. We will discuss why Shopify customer service apps are essential for businesses looking to succeed in the competitive e-commerce landscape.

1 Automate Customer Support Process with Shopify Customer Service Apps
2 What are Shopify Customer Service Apps?
3 Why Use Shopify Customer Support Apps?
4 9 Best Examples of Shopify Customer Service Apps
5 Benefits of Utilizing Shopify Customer Service Apps
6 How To Choose the Right Shopify Customer Support Apps
7 Best Practices of Shopify Customer Service Apps
8 Drive Business Growth with Best Shopify Customer Service Apps
9 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
10 FAQs about Shopify Customer Service Apps

What are Shopify Customer Service Apps?

Shopify is a popular e-commerce platform that allows businesses to create and manage their online stores. It also offers a wide range of third-party app integrations to enhance the user experience and streamline various business processes. One such category of apps is Shopify customer service Apps, which are designed to improve customer support and engagement.

Shopify customer support Apps are third-party applications that integrate with your Shopify store, providing additional features and tools to help you deliver exceptional customer service. These apps work by connecting to your Shopify store’s data as well as functionality, allowing you to manage customer queries, track orders and provide personalized support directly from within the app or through various communication channels.

How Do They Work?

Here’s a general overview of how Shopify Customer Service Apps work:

1. Integration: Install the desired app from the Shopify App Store and connect it with your store. The process typically involves granting the app access to your store data and configuring any necessary settings

2. Channel integration: Many customer service apps offer omnichannel support, allowing you to manage customer interactions across multiple channels, such as live chat, email, social media, and messaging apps.

3. Customer data access: The app pulls relevant customer data from your Shopify store, including order history, customer profiles, and previous interactions. The information is displayed within the app interface, providing agents with a comprehensive view of each customer’s journey.

4. Automated workflows: Some customer service apps offer automation features, such as predefined responses, chatbots and automated workflows. These features can help streamline common tasks, reduce response times and improve overall efficiency.

5. Agent management: For businesses with multiple customer service agents, these apps often include features for agent assignment, collaboration and performance tracking.

6. Reporting and analytics: Many customer service apps provide detailed reporting and analytics capabilities, allowing you to track key metrics, such as response times, resolution rates and customer satisfaction scores.

Why Use Shopify Customer Support Apps?

One way to streamline and enhance your customer support efforts is by utilizing Shopify customer support apps. Here’s why you should use these apps,

Enhance customer communication: Customer support apps allow businesses to easily communicate with their customers through various channels such as live chat, email and social media. It makes it easier for businesses to quickly respond to customer requests and provide assistance when needed.
Centralized customer data: These apps integrate with your Shopify store, providing a centralized repository of customer data, including order history, preferences and previous interactions. Having this information readily available helps support agents provide more personalized and contextual assistance, leading to better customer experiences.
Improve customer satisfaction: By using customer support apps, businesses can provide quick and effective solutions to customer problems. It leads to higher levels of customer satisfaction and can help businesses build stronger relationships with their customers.
Increase sales: Providing excellent customer support can also lead to increased sales. Happy customers are more likely to make repeat purchases and recommend a business to others. By using Shopify customer support apps to provide exceptional customer service, businesses can increase customer loyalty and drive more sales.
Streamline operations: Shopify customer support apps can help businesses streamline their customer support operations by providing automated responses, ticketing systems, and other tools to help manage customer inquiries. It can save businesses time and resources, allowing them to focus on other aspects of their business.
Access to data and analytics: Many Shopify customer support apps offer valuable data & analytics that can help businesses track customer interactions, monitor performance and identify areas for improvement. The data can be used to make informed decisions and optimize customer support strategies.

9 Best Examples of Shopify Customer Service Apps

Shopify is a popular e-commerce platform that allows businesses to create and manage their online store.

1. Omni24

Excellent Customer Service Platform for Shopify Stores

Omni24 is an omnichannel customer experience software that integrates multi-channel support, an AI-powered chatbot and automated ticketing. It features a self-service knowledge base and detailed performance analytics, enhancing efficiency and providing insights to improve customer service and satisfaction.

Key features:

Real-time communication: Live chat enables instant communication with customers, providing immediate assistance and improving overall customer satisfaction through quick responses.
Unified messaging platform: Veemo integrates various messaging channels, allowing businesses to manage communications seamlessly from one centralized platform, enhancing efficiency and response times.
Feedback and survey tools: The software enables businesses to gather customer feedback through surveys, helping identify areas for improvement to enhance overall service quality.
Ticketing system: A ticketing system streamlines the process of tracking and managing customer support requests. It ensures that every inquiry is logged, assigned, and addressed in an organized manner and facilitates accountability.
Knowledge base: The self-service resource for customers, providing access to articles, FAQs, and troubleshooting guides. It empowers users to find solutions independently, reducing the volume of inquiries and improving satisfaction.

Pricing: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features and add-ons. All plans come with 14 days free trial and include a shared inbox, known base base and omnichannel support.

2. Veemo

Cloud-Based Customer Engagement Platform for All Businesses

Veemo is an AI-powered customer engagement platform that offers a suite of products for support, sale and chat. The software provides a customizable ticketing system, AI-driven Answer Bot and multi-channel integration. Its advanced reporting and analytics tools, along with multi-language support, streamline customer service and help businesses deliver tailored, effective support.

Key features:

Shared inbox: A shared inbox consolidates all customer communications into a single location, allowing teams to collaborate efficiently. It ensures that no messages are overlooked, streamlining responses and enhancing team coordination.
Automated responses: Utilizing AI-driven automation, Omni24 can handle common queries instantly, freeing up agents for more complex issues and improving efficiency.
Self-Service Portal: Provides customers with a searchable portal where they can find answers to common questions independently.
Real-Time Dashboards: Provides real-time dashboards that display key performance indicators, allowing teams to monitor performance at a glance.
Unified customer profiles: Maintains a comprehensive view of customer interactions across channels, allowing agents to provide personalized support.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to 129/user/month based on the features and add-ons. The software pricing is also customizable as per business requirements.

3. Gorgias

Simple and Scalable Customer Engagement Platform

Gorgias is a powerful shopify help desk app and customer service platform specifically designed for e-commerce businesses. It seamlessly integrates with Shopify and provides a centralized hub for managing customer interactions across multiple channels.

Gorgias enables businesses to provide efficient and personalized support, improving customer satisfaction. It offers omnichannel support, allowing customers to communicate through their preferred channels, such as live chat, email and messaging apps.

Key features: Omnichannel support with live chat, email, social media and messaging app integrations. Automated responses, workflows and intelligent ticket routing for improved efficiency.

Pricing: Gorgias offers a range of pricing plans, starting from $60 per month for the Basic plan with higher tiers offering additional features and user seats.

4. Tidio

Excellent messaging platform with Customizable Chat Widget

Tidio is a shopify live chat app and messaging platform that seamlessly integrates with Shopify stores. It offers a range of features to facilitate real-time customer support and engagement.

Tidio provides an intuitive interface that is easy to set up and use, even for non-technical users. It offers a range of customization options, allowing businesses to match the chat widget with their branding and design.

Key features: Customizable live chat widget with branding and language options. Built-in chatbots and automated responses for 24/7 support. Integration with popular e-commerce platforms and marketing tools.

Pricing: Tidio offers a freemium plan with basic features and paid plans starting from $19 per month for the Communicator plan with higher-tier plans offering additional features.

5. HelpScout

All in one customer support platform for shopify stores

HelpScout is a customer service platform that offers a suite of tools for managing customer inquiries, conversations and support operations. It integrates with Shopify and other e-commerce platforms.

HelpScout provides an intuitive and user-friendly interface for managing customer support across multiple channels. It offers advanced features such as automation, workflow management and collaboration tools for efficient team operations.

Key features: Unified inbox for managing customer interactions across multiple channels.
Automation and workflow management tools for improved efficiency. Collaboration features and team assignment capabilities.

Pricing: HelpScout offers a range of pricing plans, starting from $20 per user per month
for the Basic plan with higher tiers offering additional features and user seats.

6. Richpanel

AI enabled customer service platform for ecommerce stores

Richpanel is a customer engagement platform that offers live chat, helpdesk and marketing automation capabilities. It integrates seamlessly with Shopify and other e-commerce platforms.

Implement live chat support and AI-powered chatbots on your Shopify store. Manage customer inquiries and support tickets from a centralized help desk. Create targeted marketing campaigns and automate customer engagement

Key features: Live chat and AI-powered chatbots for real-time customer engagement. Centralized help desk for managing customer support inquiries. Marketing automation and targeted campaign capabilities.

Pricing: Richpanel offers a range of pricing plans, with the basic plan starting from $19 per month.

7. Crisp

Best conversational marketing platform backed with chatbot builder

Best conversational marketing platform backed with chatbot builder

Crisp is a live chat and conversational marketing platform designed for businesses of all sizes. It offers a range of features to facilitate real-time customer support and lead generation.

Implement live chat support and engage with customers in real-time. Manage customer inquiries and conversations across various channels. Leverage advanced targeting and segmentation for personalized engagement.

Key features: Omnichannel support through live chat, email and messaging apps. Advanced targeting and segmentation for personalized engagement. Detailed customer journey tracking and analytics for optimization.

Pricing: Crisp offers a range of pricing plans, starting from $25 per month for the Unlimited plan, with higher-tier plans offering

8. Chatmatic

Top live chat platform for automated support

Chatmatic is a chatbot and live chat platform that seamlessly integrates with Shopify stores, enabling businesses to automate customer support as well as engagement. It allows you to deploy chatbots for automated support, engage with customers through live chat and access detailed analytics.

Key features: Chatbot builder for creating automated support flows. Live chat and messaging app integration for real-time engagement. Detailed analytics and customer data for optimization.

Pricing: Chatmatic offers a range of pricing plans, starting from $49 per agent per month.

9. Reamaze

Best customer service platform for seamlessly integration

Reamaze is a comprehensive customer service platform that offers both live chat and helpdesk capabilities, seamlessly integrating with Shopify stores. Reamaze helps you to engage with customers through live chat, manage support tickets and inquiries. Also access customer data, purchase histories, and leverage analytics for optimization.

Key features: Live chat with advanced features like co-browsing and video chat. Unified helpdesk for managing customer inquiries and support tickets

Pricing: Re:amaze offers a range of pricing plans, starting from $39 per month for the Starter plan, with higher tiers offering additional features and user seats.

Benefits of Utilizing Shopify Customer Service Apps

Utilizing Shopify Customer Service Apps can provide numerous benefits to online businesses, enhancing their customer support operations and overall customer experience.

Omnichannel support: Shopify customer support Apps enable businesses to provide seamless support across multiple channels, such as live chat, email, social media and messaging apps, ensuring customers can reach out through their preferred communication methods.
Improved response times: The features like automated responses, chatbots or intelligent routing, these apps help businesses respond to customer inquiries faster, reducing wait times and improving overall customer satisfaction.
Personalized customer experiences: Integrating with Shopify’s customer data, these apps allow agents to access comprehensive customer profiles, purchase histories and previous interactions, enabling them to provide personalized contextual support.
Efficient team collaboration: Many apps offer team collaboration features, such as shared inboxes, notes or assignment capabilities, ensuring seamless coordination among customer service agents and improved issue resolution.
Automated workflows: Automating routine tasks, such as order tracking, shipping updates or frequently asked questions, through customizable workflows can significantly reduce manual effort and increase operational efficiency.
Detailed reporting and analytics: Comprehensive reporting and analytics features provide valuable insights into customer support performance, including response times, resolution rates and customer satisfaction scores, allowing for data-driven optimization.
Multilingual support: Some apps offer multilingual capabilities, enabling businesses to provide customer support in multiple languages, catering to a diverse customer base and enhancing the overall customer experience.
Self-service portals: Some apps offer self-service portals, such as knowledge bases and FAQ sections, empowering customers to find answers to common questions without the need for direct agent assistance.
Customer feedback collection: Integrated customer feedback mechanisms, such as surveys or ratings, help businesses gather valuable insights and identify areas for improvement in their customer support processes.
Customization and branding: Many apps allow for customization and branding of the customer support interface, enabling businesses to maintain a consistent brand experience throughout the customer journey.
Proactive engagement: Some apps offer proactive engagement features, such as triggered messages or pop-ups based on customer behavior or cart abandonment, allowing businesses to initiate conversations and provide timely assistance.

How To Choose the Right Shopify Customer Support Apps

Choosing the right Shopify Customer Support Apps is crucial for businesses to maximize the benefits and ensure a seamless customer experience.

Shopify Customer Support Apps Importance

1. Align with business needs: Different businesses have varying customer support requirements based on their size, industry and customer base. It’s essential to choose an app that aligns with your specific needs, whether it’s live chat functionality, omnichannel support, automation capabilities or advanced reporting and analytics.
2. Integration capabilities: Seamless integration with your existing Shopify store and other tools is crucial for a streamlined customer support experience. The right app should easily connect with your store, CRM, helpdesk software and other platforms to ensure data synchronization and efficient workflows.
3. Scalability and flexibility: As your business grows, your customer support needs may evolve. Choosing an app that offers scalability and flexibility in terms of features, pricing plans, and user management can ensure that it can accommodate your changing requirements without the need for frequent migrations or replacements.
4. User experience: The user experience of the customer support app is crucial for both your customers and support agents. Apps with intuitive interfaces, customization options and user-friendly features can significantly improve the overall support experience.
5. Omnichannel support: Modern customers expect to communicate with businesses through their preferred channels, whether it’s live chat, email, social media or messaging apps. Choosing an app that offers omnichannel support capabilities can help you meet customer expectations and provide a consistent experience across multiple touchpoints.
6. Automation and efficiency: The right customer support app should offer automation features, such as chatbots, predefined responses and intelligent routing, to streamline workflows. These features can help reduce response times, handle routine inquiries and free up agents for more complex tasks.
7. Reporting and analytics: Robust reporting & analytics capabilities are essential for measuring and improving your customer support performance. The right app should provide detailed insights into key metrics, such as response times, resolution rates and customer satisfaction scores, enabling data-driven decision-making.

Best Practices of Shopify Customer Service Apps

Implementing Shopify customer service apps effectively can significantly enhance your customer support operations and deliver exceptional experiences.

Shopify Customer Service Apps Best Practices

1. Define clear support objectives: Establish clear goals and objectives for your customer service strategy, such as reducing response times, improving resolution rates or increasing customer satisfaction scores. It will help you select the right apps and features to align with your objectives.
2. Integrate with shopify and other tools: Ensure seamless integration between your Customer Service App, Shopify store and other tools like CRMs, helpdesk software as well as marketing platforms. It creates a cohesive ecosystem and streamlines data flow.
3. Train support agents: Provide comprehensive training to your customer service team on the app’s features, workflows and best practices. Well-trained agents can leverage the app’s capabilities to deliver efficient and personalized support.
4. Implement automation strategically: Utilize automation features like chatbots, predefined responses and workflows judiciously. Automated responses should be tailored to common inquiries and scenarios, while more complex issues should be routed to human agents.
5. Monitor and analyze performance: Regularly review the app’s reporting & analytics features to track key performance indicators (KPIs) such as response times, resolution rates and customer satisfaction scores. Use these insights to identify areas for improvement and optimize your support strategies.
6. Implement collaboration tools: Utilize features like internal notes, agent assignments, as well as team collaboration tools to build efficient communication and coordination among support agents, ensuring consistent responses.
7. Prioritize data security and privacy: Ensure that the Customer Service App adheres to data security & privacy regulations, such as GDPR or PCI DSS, to protect sensitive customer information and maintain trust.
8. Continuously update knowledge bases: Regularly update knowledge bases and FAQs within the app to ensure that customers have access to accurate and up-to-date information, reducing the need for repetitive inquiries.
9. Solicit customer feedback: Implement feedback mechanisms within the app to gather customer insights and suggestions for improvement. Use this feedback to refine your support processes and enhance the overall customer experience.
10. Stay up-to-date with app updates: Regularly implement app updates and new feature releases to take advantage of the latest improvements as well as capabilities, ensuring your support operations remain efficient.

Drive Business Growth with Best Shopify Customer Service Apps

Shopify customer service apps are key to driving business growth by optimizing support processes. These apps streamline communication, automate routine tasks, and provide valuable insights to help businesses respond quickly and effectively to customer inquiries.

With features designed to enhance personalization and efficiency, Shopify customer service apps ensure a high-quality customer experience. They help businesses resolve issues faster, which in turn boosts customer satisfaction and loyalty.

Investing in the right customer service tools can lead to increased conversions, stronger relationships, and long-term success for your Shopify store.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch

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FAQs about Shopify Customer Service Apps

1. What makes a Shopify customer support app great?

A great Shopify customer support app should have features such as live chat, ticketing system, knowledge base and integration with popular communication channels like email or social media. It should also offer automation tools to streamline customer service processes and provide analytics to track performance.

2. Why is customer support important for Shopify stores?

Customer support is crucial for Shopify stores because it helps build trust and loyalty with customers. Good customer service can lead to repeat business, positive reviews, and word-of-mouth referrals, all of which can help drive sales.

3. Do I Need To Pay To Use Every Customer Service App On Shopify?

Not all Shopify customer service apps require payment. Many apps offer free basic plans with essential features, while premium features come with paid subscriptions. Free plans typically include basic ticketing, live chat, or email support features. However, advanced features like automation, analytics, or multi-channel support usually require paid upgrades .

4. How can Shopify Customer Service Apps improve customer satisfaction?

Shopify Customer Service Apps can improve customer satisfaction by providing quick responses to inquiries, resolving issues efficiently and offering a seamless personalized customer service experience. These apps can also help businesses anticipate customer needs and provide proactive support.

5. What integrations are available with Shopify Customer Service Apps?

Many Shopify Customer Service Apps offer integrations with popular ecommerce platforms, CRM systems and communication tools to help streamline operations as well as provide a better overall customer experience. Some apps may also offer integrations with payment gateways and shipping providers for added convenience.

6. What security measures do Shopify Customer Service Apps offer to protect customer data?

Shopify customer service apps implement robust security measures including end-to-end encryption, secure data storage, GDPR compliance, and regular security audits. They typically offer features like two-factor authentication, role-based access control, and secure payment processing integration. Apps must also comply with Shopify’s strict security standards to protect sensitive customer information.

7. How can I measure the effectiveness of a customer service app on my Shopify store?

You can measure the effectiveness of a customer service app on your Shopify store by tracking key metrics such as response time, resolution time, customer satisfaction ratings, ticket volume and customer retention rates. You can also use feedback surveys and customer reviews to gauge the overall impact of the app on your store’s customer service experience.

9 Best Shopify Customer Service Apps (Features & Benefits)

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