10 Best Shopify Live Chat Apps Reviewed in 2025

Peek into Your Customer Minds with Shopify Live Chat Integration

Understand your customers better using the best live chat app for Shopify and serve them better with their purchases.

Instant Customer Service

Address your customer issues as soon as possible to make the purchase possible. Shopify live chat app helps in instant showcasing of the product or other details and prevent sales from slipping away.

Personalized Customer Experience

Track customer insights like when your customer has initiated the conversation will help you read their behavior better. Shopify live chat app allows seamless connection with business and great shopping experience.

Serve Multiple Customers Simultaneously

Boost e-commerce customer service by handling conversations with multiple customers at the same time. Shopify live chat integration to tackle all the queries that come from the various customers.

Acquire Customer Feedback

The best shopify live chat app helps businesses to collect valuable feedback from customers on how effective the customer support team was in dealing with their query and how smooth experience they have faced with the business’s service team.

Customers expect real-time assistance, making it crucial for online businesses to provide seamless support experiences. Customers usually get frustrated when they have to repeat their issues to multiple support agents, leading to increased customer churn and lost revenue opportunities.

Shopify live chat apps offer a powerful solution to enhance customer engagement and improve overall shopping experiences. These apps integrate seamlessly with your Shopify store, enabling real-time communication, instant personalized assistance, boosting customer satisfaction and driving sales growth.

Let us explore the features of top Shopify live chat apps and how do they benefit your business.

1 What are Shopify Live Chat Apps ?
2 Top 10 Shopify Chat Apps: Comparison Chart
3 Essential Live Chat Features for Shopify Stores
4 10 Best Shopify Live Chat App to Consider
5 Benefits of Integrating Business with Shopify Live Chat Apps
6 Key Factors to Consider while Choosing Shopify Live Chat
7 Elevate Your Customer Support with Top Shopify Live Chat Apps
8 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
9 FAQs about Shopify Live Chat Apps

What are Shopify Live Chat Apps ?

A Shopify Live Chat App is a third-party application that integrates live chat functionality directly into a Shopify online store. It allows merchants to communicate with their customers in real-time through a chat window on their website.

The importance of live chat apps lies in their ability to enhance customer experience, increase sales conversions, and improve overall customer satisfaction. They provide a convenient and efficient way for customers to get help without leaving the website or waiting for email responses. This immediate assistance can be crucial in addressing concerns, overcoming objections and guiding customers through the purchasing process.

Primary uses:

Providing instant customer support: Customers can get their queries answered or issues resolved quickly without having to wait for an email response or make a phone call.
Increasing sales and conversions: Live chat agents can assist customers during the buying process, address objections, provide product recommendations and guide them through checkout, potentially boosting sales.
Enhancing customer experience: Real-time assistance backed with personalized interactions through live chat can improve customer satisfaction and overall shopping experience.
Gathering customer feedback: Live chat transcripts can provide valuable insights into customer pain points, preferences and frequently asked questions, helping businesses improve their products or services.
Reducing cart abandonment: Agents can proactively engage with customers who have items in their cart but haven’t completed the purchase, potentially recovering abandoned carts.
Offering multilingual support: Some live chat apps support multiple languages, allowing merchants to assist customers in their preferred language.

Top 10 Shopify Chat Apps: Comparison Chart

Shopify live chat integration allows businesses to manage online stores effortlessly and improve customer satisfaction.

Software	Key Features	Price	Trial
Omni24	Live chat Proactive engagement Co-browsing Chatbot Shared inbox Screen sharing Analytics & reporting	$34/month	14-day free trial
Veemo	Omnichannel support AI-powered automation Self-service knowledge base Analytics & reporting- Visitor tracking Integrations Knowledge base	$29/user/month	14-day free trial
Gorgias	Automated chat assignment Multichannel support Advanced automation	Starts at $60/month	7-day free trial
Zendesk	Customizable chat widget Agent workspace Real-time visitor monitoring	Starts at $19/month	Free trial available
Tidio	Live chat Chatbot Email integration	Starts at $19/month	7-day free trial
Re:amaze	Live chat Helpdesk Automation	Starts at $29/month	14-day free trial
Helpscout	Shared inbox Automation Knowledge base	Starts at $20/month	15-day free trial
LiveChat	Live chat Chatbot Visitor tracking	Starts at $16/month	14-day free trial
Freshchat	Omnichannel support Automation Chatbot	Starts at $19/month	21-day free trial
Drift	Conversational marketing Lead qualification Chatbot	Custom pricing	Free demo

Essential Live Chat Features for Shopify Stores

When you want to integrate live chat into your Shopify store, there are several essential features to look for to ensure a seamless and effective customer support experience.

Shopify Integration

A seamless integration with Shopify is crucial for live chat functionality. This feature allows chat agents to access customer information, order history, and product details directly within the chat interface. It enables agents to provide personalized assistance, answer product-specific questions, and even process orders or modifications without switching between systems.

The integration streamlines the support process, enhancing efficiency and customer satisfaction while maintaining a consistent experience within the Shopify ecosystem.

Proactive Chat Invitations

Proactive chat invitations allow Shopify store owners to initiate conversations with visitors based on predefined triggers. These can include time spent on a page, cart value, or specific browsing behaviors. By reaching out at critical moments, such as when a customer is hesitating on a product page or about to abandon their cart, businesses can address concerns, provide assistance, and increase conversion rates. This feature turns passive browsing into active engagement opportunities.

Customizable Chat Window

A customizable chat window enables Shopify store owners to align the live chat interface with their brand identity. This includes the ability to adjust colors, fonts, and images to match the store’s design.

Customization options for chat buttons, pre-chat forms, and offline messages help create a cohesive user experience. A branded chat window reinforces the store’s identity and can increase customer trust and engagement during interactions.

File Sharing and Co-browsing

File sharing capabilities allow agents and customers to exchange documents, images, or receipts directly within the chat, facilitating clearer communication and problem-solving. Co-browsing takes this a step further by enabling agents to view and interact with the customer’s screen in real-time.

The feature is particularly useful for guiding customers through complex product configurations or checkout processes, significantly enhancing the support experience and reducing friction in the customer journey.

Visitor Tracking and Analytics

Visitor tracking and analytics provide invaluable insights into customer behavior on your Shopify store. This feature allows you to see which pages visitors are viewing, their journey through your site, and where they might be encountering issues.

Real-time visitor information enables proactive support, while historical data helps identify trends and optimize the user experience. These insights can inform product placement, site design, and marketing strategies.

Multilingual Support

For Shopify stores serving a global audience, multilingual support is essential. This feature allows chat agents to communicate with customers in their preferred language, either through built-in translation tools or by routing chats to appropriate language-specific agents.

Multilingual support helps break down language barriers, expand market reach, and provide a more inclusive and satisfying customer experience for international shoppers.

Integration with Other Tools

Integration with other business tools enhances the overall functionality of live chat for Shopify stores. This can include connections to CRM systems for comprehensive customer profiles, helpdesk software for ticket creation and management, or marketing automation tools for targeted follow-ups.

Such integrations create a more cohesive tech stack, enabling businesses to leverage customer interactions across various platforms and provide a more seamless, informed customer experience.

Robust Reporting and Analytics

Comprehensive reporting and analytics features are crucial for measuring the effectiveness of live chat and informing business decisions. This should include metrics such as chat volume, response times, customer satisfaction scores, and conversion rates from chat interactions.

Advanced analytics can provide insights into common customer queries, peak chat times, and agent performance. These data-driven insights enable continuous improvement of chat operations and overall customer service strategies.

10 Best Shopify Live Chat App to Consider

Choosing the best live chat apps for Shopify allow businesses to communicate with their customers in real-time, providing a personalized and convenient shopping experience.

1. Omni24

Best live chat app for shopify stores of all sizes

Omni24 is an omnichannel customer experience software that integrates multi-channel support, an AI-powered chatbot and automated ticketing. It features a self-service knowledge base and detailed performance analytics, enhancing efficiency and providing insights to improve customer service.

Key features:

Customizable chat widget: Omni24 offers a highly customizable chat widget that can be tailored to match the brand’s look and feel.
Proactive engagement: It allows agents to initiate proactive chats based on visitor behavior, increasing conversion rates and customer satisfaction.
Agent workspace: The agent workspace provides a unified view of customer interactions, enabling efficient and personalized support.
Real-time visitor monitoring: Agents can monitor visitor activity in real-time, allowing them to provide timely assistance and improve the customer experience.
Robust reporting: Chat offers detailed reporting capabilities, providing insights into chat performance, agent productivity and customer satisfaction.
Seamless integration: It integrates seamlessly with other popular third-party tools and applications.

Pricing: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features and add-ons. All plans come with 14 days free trial and include a shared inbox, known base base and omnichannel support.

2. Veemo Chat

Excellent live chat app for offering personalized support

Veemo Chat is a live chat app that focuses on providing fast and reliable customer support for Shopify stores. The software is a part of Veemo’s customer engagement suite of products designed to streamline and enhance various aspects of business operations. It offers features like co-browsing, automated triggers and advanced reporting. Investing in Veemo Chat helps businesses increase conversions and provide personalized support.

Key features:

Live chat: Veemo enables live v chat, allowing agents to provide personalized assistance to customers.
Co-browsing: The co-browsing feature allows agents to view and navigate the customer’s screen, making it easier to understand as well as resolve issues.
Visitor tracking: Tracks visitor behavior, providing valuable insights for targeted marketing and personalized support.
Multilingual support: The app supports multiple languages, enabling businesses to cater to a global customer base.
Smart routing: Chats are intelligently routed to the most appropriate agent based on their skills, language proficiency and availability.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to $129/user/month based on the features and add-ons. The software pricing is also customizable as per business requirements.

3. Gorgias

Top live chat solutions that turns support into sales

Gorgias is a comprehensive helpdesk and live chat solution for Shopify stores. It streamlines customer support, automates tasks and provides insightful analytics. Businesses should invest in Gorgias to improve customer satisfaction, increase sales and boost efficiency.

Key features: Gorgias is a comprehensive live chat solution that enables merchants to streamline customer interactions. Its automated responses save time, while the omnichannel support ensures a consistent experience across multiple channels.

Pricing: Starts at $60/month.

4. Zendesk

Customer service platform to increase satisfaction and sales

Zendesk is a powerful live chat and customer service platform that integrates seamlessly with Shopify. Investing in Zendesk can help companies deliver exceptional customer experiences.

Key features: Zendesk Chat is a popular choice for Shopify stores, offering a customizable chat widget that blends seamlessly with your brand. It provides visitor tracking capabilities and AI-powered chatbots to enhance customer engagement.

Pricing: Starts at $19/month.

5. Tidio

Best free live chat solution for all businesses

Tidio is a user-friendly live chat app with a simple setup process and sleek design. It’s perfect for small to medium-sized Shopify stores looking for an affordable solution. Businesses can benefit from Tidio’s real-time visitor monitoring and chat customization capabilities.

Key features: Mobile app, chatbot builder and multilingual support.

Pricing: Free plan available, paid plans start at $19/month.

6. Reamaze

Best customer service help desk solution

Reamaze is a comprehensive live chat and helpdesk solution designed specifically for e-commerce businesses, including Shopify stores. It offers advanced features like skill-based routing, canned responses and in-depth analytics. Investing in Reamaze can help businesses provide personalized customer support at scale.

Key features: Reamaze is a feature-rich live chat app that delivers advanced analytics and insights into customer behavior. It supports multiple languages, ensuring a seamless experience for global customers.

Pricing: Starts at $29/month

7. HelpScout

A complete help desk solution to deliver exceptional service

HelpScout is a customer service platform that offers live chat, email support and knowledge base capabilities for Shopify stores. It’s known for its intuitive interface and powerful automation features. Businesses can benefit from HelpScout’s ability to streamline customer interactions and improve team productivity.

Key features: Software combines live chat with a powerful knowledge base, enabling customers to find answers quickly. It offers real-time visitor monitoring and canned responses to streamline support interactions.

Pricing: Starts at $20/month.

8. LiveChat

Richly featured live chat app for business growth

LiveChat is a popular live chat app that seamlessly integrates with Shopify. It offers robust features, customization options and robust reporting capabilities. Businesses should invest in LiveChat to provide real-time support, boost conversions and gather valuable customer insights.

Key features: Platform offers a comprehensive live chat solution with advanced features like video chat support, screen sharing and co-browsing capabilities. These features enhance the customer experience and enable more effective problem-solving.

Pricing: Starts at $16/month.

9. Freshchat

AI-powered customer engagement platform

Freshchat is a feature-rich live chat app designed for Shopify stores. It offers AI-powered chatbots, omnichannel support and advanced analytics. Investing in Freshchat can help businesses automate repetitive tasks, improve customer engagement and gain valuable insights.

Key features: Freshchat is a mobile-friendly live chat solution that offers an AI-powered chatbot to handle routine inquiries efficiently. It also supports omni channel communication, ensuring a consistent customer experience across various channels.

Pricing: Free plan available, paid plans start at $19/month.

10. Drift

Best live chat app for personalized messaging

Drift is a conversational marketing and live chat platform that integrates with Shopify. It offers AI-powered chatbots, lead qualification and personalized messaging capabilities. Businesses can benefit from Drift’s ability to automate lead capture, nurture prospects and provide real-time support.

Key features: Drift is a conversational marketing platform that enables businesses to engage with website visitors in real-time. Its account-based targeting plus the AI-powered capabilities facilitate lead qualification and personalized communication.

Pricing: Custom pricing based on requirements.

Benefits of Integrating Business with Shopify Live Chat Apps

Integrating your business with a Shopify Live Chat app can provide several benefits, enhancing customer experience and boosting sales.

Increased sales conversions: Live chat enables you to engage with potential customers during their shopping journey, addressing their doubts, providing product information and guiding them through the purchase process. The personalized assistance can help convert more browsers into buyers.
Enhanced customer engagement: Live chat facilitates two-way communication, allowing you to gather valuable feedback, understand customer preferences and tailor your offerings accordingly. This helps strengthen customer relationships and loyalty.
Efficient assistance: With live chat, your support team can handle multiple customer conversations simultaneously, reducing response times and improving overall efficiency compared to traditional support channels like phone or email.
Abandoned cart recovery: Live chat can be integrated with abandoned cart recovery strategies, enabling you to proactively reach out to customers who have left items in their cart, address their concerns and potentially recover those sales.
Seamless integration: Shopify live chat apps are designed to integrate seamlessly with your Shopify store, providing a consistent and cohesive customer experience across all touchpoints.

Key Factors to Consider while Choosing Shopify Live Chat

When choosing a Shopify Live Chat app for your online store, there are several key factors to consider to ensure you select the best solution for your business needs.

Integration and Compatibility
Ensure that the live chat app you choose seamlessly integrates with your Shopify store and other business tools/platforms. Look for apps that are specifically designed for Shopify and have positive reviews from other Shopify merchants.
Customization Options
Consider the level of customization the live chat app offers. You’ll want to be able to customize the chat window’s appearance, branding and messaging to align with your brand identity as well as provide a consistent customer experience.
Multi-Channel Support
Evaluate whether the live chat app supports multiple communication channels, such as chat, email and social media. It can help you provide a seamless and consistent experience across different touchpoints.
Reporting and Analytics
Consider live chat apps that offer robust reporting and analytics features. It will allow you to track key metrics like chat volume, response times, customer satisfaction and agent performance, enabling you to optimize your live chat operations.
Automation and Chatbot Integration
Consider whether the live chat app offers automation features, such as canned responses, automatic chat routing and chatbot integration. These features can help streamline your support processes and improve efficiency.
Team Collaboration Tools
Look for live chat apps that offer team collaboration tools, such as chat transfer, shared notes and join ongoing conversations when you have multiple support agents.
Multilingual Support
If you have a global customer base, consider a live chat app that supports multiple languages, enabling you to provide support in your customers’ preferred languages.

Elevate Your Customer Support with Top Shopify Live Chat Apps

Incorporating top Shopify live chat apps into your customer support strategy can greatly enhance the overall shopping experience. These apps allow businesses to communicate with customers in real time, quickly addressing inquiries and boosting satisfaction.
With features like automation, chatbots, and seamless integration, Shopify live chat apps streamline support processes, increasing efficiency and reducing response times. They provide a more personalized and responsive service, enhancing the customer journey.
Invest in these top shopify live chat apps today and watch your online store flourish with happy or satisfied customers. Elevate your customer support game with the help of these innovative tools.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch

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FAQs about Shopify Live Chat Apps

1. What makes a Shopify live chat app great?

A great Shopify live chat app should be easy to use, customizable to fit your brand’s look and feel, offer real-time interactions with customers, provide chat analytics & reporting and integrate seamlessly with your Shopify store. It should also offer features like chatbots, automation and the ability to handle multiple conversations at once.

2. How to add live chat to Shopify?

Adding live chat to your Shopify store is easy. Simply choose a live chat app from the Shopify App Store, install it on your store, customize the chat widget to match your brand and start chatting with customers in real-time. Most live chat apps offer step-by-step instructions on how to set up the chat feature on your site.

3. How do you choose the right app for Shopify chat?

When choosing a live chat app for your Shopify store, consider features like ease of use, customization options, reporting capabilities, integration with other Shopify apps, customer support and pricing. It’s also a good idea to read reviews and ratings from other Shopify store owners to see what they have to say about the app.

4. Do you need chatbots or automation for your shopify store?

Chatbots and automation can help you provide 24/7 support to customers, answer frequently asked questions, qualify leads and streamline your customer service processes. While they are not necessary, chatbots and automation can greatly improve the effectiveness of your live chat support.

5. Does Shopify Have a Live chat?

While Shopify does not have a built-in live chat feature, there are many third-party apps available in the Shopify App Store that allow you to add live chat functionality to your store. These apps offer a range of features to help you provide real-time support to customers and improve their shopping experience on your site.

10 Best Shopify Live Chat Apps Reviewed

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