Great customer engagement starts here

Unify and manage all customer experience interactions across marketing, sales and support in a single platform.

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Text. Voice. Chatbots. Video. File sharing. Co-browsing.
Text. Voice. Chatbots. Video. File sharing. Co-browsing.

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Omni Channel Help Desk & Ticketing

Convert your conversations across all channels in one unified inbox and empower your support team with an all-in-one CX platform.

Team inbox

Ensure all customer inquiries are centralized and assigned to the appropriate team member for a quick and efficient resolution.

Automated ticketing

Automate your ticketing system to organize and prioritize customer inquiries, reducing the risk of issues falling through the cracks.

Routing rules

Set up routing rules to direct customer inquiries to the appropriate team member or department, ensuring a prompt response time.

Internal notes & mentions

Allow team members to communicate internally using notes and mentions to collaborate on resolving customer issues efficiently.

Unified customer view

Provide a 360-degree view of your customers’ interaction history across all channels, allowing your team to have more context and anticipate their needs.

SLA & Audit logs

Service level agreements (SLAs) can be set and monitored to ensure timely customer support, and audit logs can track all changes made to tickets for transparency and accountability.

Canned replies

Pre-written responses can be used to quickly address common customer inquiries, saving time for agents and improving response time.

+60%

Self Service

Provide Instant Help to Your Customers 24×7.

+30%

Customer Satisfaction

Deliver excellent customer support across all channels.

+40%

Faster Response Time

Respond conversations quicker with workflows and rules.

Elevate your CX with customer support automation

Reduce your ticket volume by upto 80% with a powerful knowledge base. Use it as a stand alone site or embedded inside messenger.

Multi-lingual support

Knowledge base software supports multiple languages to cater to a global audience and provide ease of use to users who aren’t proficient in a single language.

Embedded with messenger

It allows communication within the software to access information related to a specific topic quickly.

Ticketing integration

Enables customers to raise support tickets and track them in the software, enhancing customer satisfaction by providing prompt resolution.

Customization

Allows customization of the software to suit the individual requirements of a business entity, providing flexibility in preserving the corporate identity while meeting unique user requirements.

Feedback ratings

Enhanced with a feedback rating mechanism provides essential feedback on the quality of content in the knowledge base software.

Version control

Knowledge Base Software ensures that the latest version of the document is being accessed by the end-user.

SEO Optimized

Optimizes your articles and help content for search engines to increase visibility and drive relevant traffic to the website.

Reporting

Provides performance reports that allow businesses to monitor the performance of content creators and the software itself to ensure that all resources are being used effectively.

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Deliver seamless CX with omnichannel support

Deliver contextual responses faster without switching between tools with an all-in-one omni channel customer communication platform.

Live chat

Provides real-time communication between customers and businesses, offering swift solutions and personalized support.

Email

A traditional but effective channel that allows customers to seek assistance in detail, with the ability to track conversations and refer to them when needed.

Whatsapp Business

Connect with your customers on the most popular messaging channel that provides quick solutions and an opportunity for businesses to humanize their communication.

Instagram DM

Engage with customers on social media by allowing them to ask questions and seek assistance in Instagram DMs. Use personalized responses and templates to handle common queries.

SMS

SMS support allows businesses to communicate with customers through text messages. It’s a quick and easy way to provide support, especially for customers who prefer to communicate through text.

Contact Form

A web-based form that allows customers to provide their details and request assistance, often providing businesses with valuable customer data in the process.

Facebook Messenger

Provides an informal channel of communication that is flexible and convenient for customers, and offers businesses an opportunity to provide real-time support in a platform where customers spend most of their time.

Powerful live chat for always-on experience

Acquire more leads, engage with prospects in real time and support your customers instantly with the most powerful chat messenger.

Chat pages

Create dedicated chat pages for your brand to integrate on your website, email signature or anywhere with a link, allowing customers to easily initiate conversations with your business.

Visitor analytics

Gain insights into your visitors by tracking their activity, demographics, and location, helping you tailor your communication to meet their needs.

In-chat help center

Provide seamless customer service with an in-chat help center that offers immediate solutions to customers’ queries.

Branding & Appearance

Tailor the look of your chat widget to match your brand’s appearance, helping you maintain consistency across different customer touchpoints.

Chat surveys

Get feedback on your customer service with chat surveys which also offer customers an opportunity to voice their feedback.

Live visitors

See real-time information about visitors currently browsing your site keeping your employees engaged and alert.

Lead qualification

Use live chat software to qualify leads by automating data collection and segmenting visitors into different customer profiles.

Sneak peak

Allow your agents to see what your visitors are typing in real time so that they can be more prepared to provide contextual answers.