12 Best Live Chat Software & Platforms Compared in 2025

Solutions - Best Live Chat Software Tools & Platform

Best Live Chat Software Solution For Every Business Needs

Offer an immaculate experience to your customer with Omni24’s live chat platform while enhancing employee productivity.

Superior Customer Experience

Provide customers with a personal, timely interaction that can help boost customer satisfaction rate.

Improved Brand Loyalty

Enable customers to get answers swiftly and without hassle, allowing for better relationships and higher retention rates.

Automate Bookings

Offer your customers a fast and efficient way to book appointments right inside your web messenger and eliminate the hassle of manual systems.

Faster Resolution Time

Solve customer issues in real time without waiting on multiple emails or phone calls.

Live chat software tools have become indispensable for customer service and support. They provide customers with immediate access to assistance while helping businesses save money by reducing the need for physical contact centers.

A perfect live chat tool will enhance customer satisfaction, increase efficiency and save cost, all while personalizing customer interactions quickly and easily.

The live chat tools help us track conversations between agents and customers to understand customer preferences and improve overall customer experience.

Let’s take a look at the best live chat platform options that are perfect for small businesses.

1 What is Live Chat Software?
2 Comparison Chart for Best Live Chat Software for Businesses
3 How Does Live Chat Platforms Work?
4 Salient Features of a Website Live Chat Tools
5 Benefits of Using a Live Chat Platforms
6 12 Best Live Chat Solution for SMBs
7 Key Use Cases of Live Chat Software
8 How to Choose the Right Live Chat Tools for Your Business?
9 How to Add Live Chat App to Your Website?
10 Kickstart with the Best Live Chat Platforms for Your Team
11 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
12 FAQs about Best Live Chat Software Solution

What is Live Chat Software?

Live chat software is a type of tool that allows businesses to communicate with their customers in real time using web-based chat messenger or mobile apps. Live chat solutions typically allow customers to ask questions, provide feedback, and submit complaints without directly contacting a customer service representative.

The software reduces response times dramatically compared to email or phone support. Thus, allowing businesses to handle multiple customer inquiries simultaneously. This immediacy not only improves customer experience but also increases conversion rates. Potential customers get instant answers to their pre-purchase questions.

Key functions:

Streamline customer service processes by providing real-time support inquiries, setting automated responses, and personalizing conversations.
Increase customer satisfaction by providing a convenient and accessible communication channel.
Enhance brand loyalty by building personal connections with customers through quality conversations.
Generate leads by engaging website visitors with targeted messages, targeted offers and incentives.
Improve analytics tracking of customer conversations to gain valuable insights for future decision-making.

Comparison Chart for Best Live Chat Software for Businesses

Here’s a comparison chart for 12 best live chat software for small businesses, including key features, pricing, and trial information:

Software	Key Features	Price	Trial
Omni24	Automated chat routing Visitor tracking and insights Unified inbox Chat transcripts Knowledge base Integrations	$34/month	14-day free trial
Veemo	Visitor monitoring Co-browsing Automated chat invitations Chat reports Multilingual support Automated routing	$29/user/month	14-day free trial
Intercom	Conversational marketing Chat room software Product tours	$67/month	14-day free trial
Drift	Chatbots and AI Lead qualification Team inboxes	$2,500/month/Annually	No free trial
Userlike	Visitor tracking Video and voice chat Automated chat invitations	$39/agent/month	14-day free trial
Chatra.io	Automated triggers Canned responses Chat transcripts	$19/month	No free trial
Gorgias	Unified inbox Automated rules Canned responses	$60/month	7-day free trial
Tidio	Visitor monitoring Automated chat invitations Chat reports	$19/month	7-day free trial
Zendesk Chat	Unified workspace Automated routing Chatbots and AI	$89/agent/month	No free trial
Freshchat	Integrations Chatbots and AI Analytics and reporting	$19/agent/month	Free plan
Tawk.to	Visitor monitoring Chat transcripts Mobile apps	$17/month	Free plan available
HubSpot Service Hub	Unified inbox Automated routing Chatbots and AI	$45/month	Free plan available

How Does Live Chat Platforms Work?

Live chat software allows businesses to communicate with website visitors or customers in real-time. The chat interface is usually embedded on their website or mobile app.

1. Implementation: Live chat software is integrated into the business’s website/mobile app, usually through a code snippet or plugin. It creates a chat window that visitors can click to initiate a chat session.
2. Chat initiation: When a visitor clicks the chat icon/window, they can start a new chat conversation. Some live chat solutions also provide proactive chat invitations. A chat window automatically appears after certain triggers, such as time spent on a particular page, specific browsing behavior, etc.
3. Operator assignment: Depending on the live chat software’s configuration, incoming chats are either assigned to available customer service agents manually or automatically. You set predefined rules, such as operator workload, skill set, or language preferences.
4. Real-time communication: Once an operator is assigned, they can engage in a real-time text conversation with the visitor. They get to answer customers’ questions, provide support, or guide them through the website.
5. Co-browsing and file sharing: Many live chat solutions offer additional features like co-browsing. It allows the operator to see the visitor’s screen and provide guidance. They can also exchange documents or media files during the chat.
6. Chatbot integration: Some live chat software integrates with chatbots or virtual assistants. It handles simple queries or gathers initial information before transferring the chat to a human operator.
7. Reporting and analytics: Live chat solutions typically provide reporting tools to track chat volume, agent performance, customer satisfaction, and other metrics.

Salient Features of a Website Live Chat Tools

Website live chat software has become an indispensable tool for companies looking to deliver exceptional service and engagement. Let’s learn more about its features!

Personalized Interaction

Live chat allows businesses and organizations to customize their customer interactions with things such as customizable chat widgets, greetings, scripts, auto-responses, and other tailored replies. The representatives can offer personalized support, making the customer feel comfortable and creating a more meaningful conversation.

Multiple Channel Support

The live chat tool offers multi-channel support for companies to manage various communication channels simultaneously. Live chat, video chat, messaging apps etc. can all be managed in one place and easily accessed through the live chat software.

Workflow Rules & Routing

Live chat software enables businesses to create specific workflow rules and routing systems based on different conditions, needs, and preferences to provide customers with more efficient and appropriate assistance.

Visitor Tracking & Analytics

Live chat tools are equipped with tracking capabilities that allow companies to access customer data before even contacting them – including things like referral source, geographic location, web pages visited, etc.

Integrated Knowledge Base

Having an integrated knowledge base within your live chat software enables agents to quickly access relevant articles or reference material when talking with customers. The live chat software helps them provide quick & accurate answers while allowing them to spend less time on research or looking through FAQs.

Integrated Meeting Scheduler

Incorporating a meeting setting into your live chat software allows customers to plan and schedule appointments flexibly inside your platform. You can use this feature for internal team meetings as well!

Satisfaction Surveys

Utilizing surveys at the end of every interaction enables representatives to collect customer feedback about how satisfied (or unsatisfied) they were with the recent conversation. You can then identify if there are any service gaps easily.

Integrations

Integrating third-party applications into your live chat software optimizes your workflow further by providing quick access to tools AND data! Whether it’s analytics apps like Google Analytics or CRMs like Salesforce – integrating those platforms into one unified interface streamlines team communications and increases work productivity too.

Benefits of Using a Live Chat Platforms

Live chat platforms offer numerous benefits that empower businesses to deliver unparalleled customer experiences.

Improved Customer Engagement
Many business owners find the tool invaluable for increasing customer engagement and loyalty, as customers can get accurate answers when they need them. Ultimately it leads to higher customer satisfaction, increased revenue and overall better customer relationships.
Higher Customer Satisfaction
When customers have questions about a product or service, one of the easiest ways to get quick answers is through live chat support. Customers no longer have to wait days or weeks for a response via email or phone call. A live chat tool provides an efficient way of getting real-time responses, leading to higher customer satisfaction rates.
Solve Customer Issues in Real Time
A live chat support team that is available 24/7 solves customer issues pretty quickly and efficiently without disrupting communication. It ensures no backlogs due to unanswered emails or long wait times on the phone lines. The concerns can be dealt with almost immediately, which leads to happier customers overall.
Reduction in Customer Support Costs
An automated live chat system ensures businesses don’t spend on staffing unnecessarily. The chances of idle time are higher at certain points during the day or week, especially if you’re dealing with multiple time zones. AI bots will help route chats towards areas where people are needed most, leading to efficiency gains and saving costs over time as well!
Better Conversion Rates & Lower Lead Cycle
Live chat software gives your sales reps an opportunity like never before; now, they have direct contact with any potential lead! Instead of waiting days on sales calls and email exchanges, the conversations now take minutes, leading to much higher conversion rates due to shorter lead cycles and less hassle overall!
Automated Support with Integrated FAQs
Automating FAQs within your live chat tool saves your agents time and effort from typing out answers for repetitive questions! A curated list of FAQs allows instant access to knowledge regarding requested services without searching through multiple sources manually. Thus, drastically reducing response times and creating satisfied customers who would recommend your company moving forward!

12 Best Live Chat Solution for SMBs

Choosing the right live chat tool can be overwhelming when different products keep popping up with countless features. Here’s the list of leading providers to find the right one for you!

1. Omni24

Best Live Chat Software for Sales, Support and Marketing

Omni24 is an omnichannel customer experience software that helps businesses to engage with their customers through multiple channels. The platform leverages automation to enhance customer engagement, improve operational efficiency and deliver personalized experiences at scale.

The platform helps businesses quickly connect with customers, answer their questions and resolve any issues they might have in real time. It also offers other features such as automated workflows, collaboration tools and customizations.

Key features:

Multi-channel communication: Communicate with customers via various channels. Stay connected with their customers on their preferred channels.
Automated chatbots: The platform provides automated chatbots that help to address basic customer inquiries and requests without the need for human intervention.
Ticketing system: Omni24 includes a comprehensive ticketing system for managing customer inquiries across multiple channels. It allows for ticket categorization, prioritization and assignment to appropriate agents or departments.
Detailed Analytics and Reporting: Omni24 offers detailed analytics and reporting that enables businesses to track performance metrics like conversation duration, customer satisfaction, response time, etc.
Knowledge base: The tool serves as a self-service portal for customers to find answers to common questions. Includes features like search functionality, categorization, and article management.

Pricing: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features as well as add-ons. All plans come with 14 days free trial.

2. Veemo Chat

Top live chat tool with easy integration with marketing tools

Veemo Chat is an omnichannel live chat software that helps businesses communicate with their customers in real-time, providing a seamless customer support experience. The software is a part of Veemo’s customer engagement suite of products designed to streamline and enhance various aspects of business operations. Businesses use Veemo Chat to offer instant support to website visitors, resolve issues and provide personalized recommendations.

Key features:

Email management: Veemo allows businesses to manage all customer emails in one centralized location. This feature offers a unified view of customer communication, ensuring prompt responses and efficient email handling.
Social media integration: With Veemo, businesses can connect their social media accounts and manage customer interactions across various social platforms from a single dashboard. This feature helps businesses stay on top of customer queries and maintain a strong online presence.
Team collaboration: The tool offers collaborative features that enable teams to work together seamlessly. From assigning tasks to sharing customer information, this feature improves internal communication and collaboration.
Customer feedback management: The software allows businesses to collect and analyze customer feedback, facilitating continuous improvement. The feature helps identify areas for enhancement and provides insights for delivering an exceptional customer experience.
Intelligent automation: Veemo’s intelligent automation capabilities automate routine tasks and actions, reducing manual effort and ensuring consistency across all customer communication. The feature frees up time for valuable customer interactions and improves overall efficiency.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to 129/user/month based on the features. The software pricing is also customizable as per business requirements.

3. Intercom

Ultimate customer live chat platform with efficient self-service support

Intercom is a customer service tool designed to connect customers with brands from around the world in real-time. It offers features like personalized conversations, free live chat, self-service customer support, and more. Intercom also helps you understand your customers better with data analytics and reports.

Pros

Automation capabilities enable agents to close cases quickly and move on to new issues.
Offers integrations with popular CRMs and creates stunning chat boxes that look great on any website while building easy chat sessions
Include advanced automation tools like bots and triggers.

Cons

The setup process can be complicated for new users.
Lacks robust knowledge base management tools
Chat windows require extra code to embed properly into your site.

Pricing: Plans start from $39 per month for a basic live chat plan with up to 5 user profiles and unlimited chats.

Read more: Looking for other tools like Intercom? Check out our complete guide to the best Intercom alternatives.

4. Drift

Great live chat software to with effective personalization strategy

Drift is a conversation platform empowering companies to talk to their customers in real time through live chat, AI-powered bots, email and webinars. They help businesses build deeper relationships with their customers with personalized messages, automated workflows and meaningful conversations.

Pros

Offers pixel installation for a simple setup for automated messages and adds customer fields if needed.
Provides unlimited message history searchability
Features various customization options, including chat integrations, customizable chat widgets, colors and branding graphics allowing for a seamless chat session.
Integrates easily with other software (Salesforce)

Cons

Lacks some reporting features such as sentiment analysis and sentiment tags in conversations
Not all features are available on mobile devices that reach twice as much as desktop platforms do
The knowledge base is limited only to frequently asked questions.

Pricing: The Live Chat pricing plan starts from $50/month for unlimited contacts or leads for one website or domain name, plus premium integration options such as Salesforce or Hubspot starting from $60/month.

5. Userlike

Best cloud-based live chat tool with interactive chat interface

Userlike is a cloud-based customer service solution that enables companies to engage with customers in real time. Businesses can customize their interactive web chat interface and manage online conversations directly from their web browser or mobile device.

Pros

Easy to use with an intuitive user interface
Automated & manual filters for better conversation monitoring
Bot integration for automating frequent queries & tasks

Cons

Limited analytics & reporting features compared to others
Limited customization options for the chat window design

Pricing: Userilke offers three pricing plans – Starter ($12/month), Professional ($41/month), and Premium ($99/month). All the plans come with unlimited chats, team members, Slack integration and sentiment analysis features.

6. Chatra.io

Great live chat app that offers comprehensive analytics

Chatra.io, a live chat software, comes with an AI-powered assistant called “Christian” that can help reduce the need for agents to manually answer customers’ questions. The software also offers color schemes, layout settings and logo placement among others. Its analytics enable businesses to gather information on website visitor interactions and their needs.

Pros

AI-powered auto assistant for handling frequently asked questions
Multiple customization options are available like chat integrations, customizable chat widgets, etc.
Quick installation process
A comprehensive set of reports & analytics

Cons

Limited access control options
The mobile app version is not as comprehensive

Pricing: Chatra has three pricing tiers depending on your business size – Start (free), Grow($15 per month), and Pro($50 per month). All the plans give access to basic features such as automatic messages, transcripts, animation etc., while premium features like support integrations are only available in higher tiers of the pricing plan.

7. Gorgias

Ultimate customer live chat solution for SMBs

Gorgias is a robust customer service platform geared towards e-commerce companies who want to automate repetitive helpdesk tasks such as refunds & returns. The live chat tool enables customer service agents to focus on complex problems rather than dealing with routine ticket work every day.

Pros

Intuitive ticket management system
Integration capabilities with popular e-commerce stores like Shopify
Inbuilt internet search engine capability

Cons

Lack of mobile app support

Pricing: Gorgias comes with three pricing plans – Solo ($25/Month), Increased traffic ($50/Month), and Huge Traffic ($100+/Months). There are no limitations on chats regardless of which plan you choose, but some features, such as automated workflows are unavailable in lower plans.

8. Tidio

Excellent omnichannel live chat platform with effective bot technology

Tidio comes with unlimited channel messaging capabilities, allowing you to send messages via different channels – traditional and modern alike! The tool enables companies to craft personalized messages, integrate them into CRMs, keep track of customer data, and much more.

Pros

Affordable price point compared to competitors.
Automation, customisable chat widgets, Chat integrations & search queries.
Bot technology interaction is available 24/7.

Cons

With excessive usage, search queries tend to become slower.
Does not have direct integrations with some cloud systems providers like Dropbox, making file transfers difficult.

Pricing: Using Tidio isn’t free, but affording it isn’t bearable either. Single users can avail level-0 package, which costs $9 a month. For large organizations, they are priced according to their user base.

9. Zendesk Chat

Best online live chat software for remote businesses

Zendesk Chat is a web-based live chat software and customer service platform designed primarily to meet the needs of businesses and online organizations. With Zendesk Chat, users can easily create custom automated messages, engage customers in real-time conversations, and monitor results with analytics.

Pros

Automated Messages
Real-time conversations
Monitor results with analytics.

Cons

Limited customization
Expensive plans for larger businesses.

Pricing: Different plans range from $19/month for the basic plan to $89/month for the Advanced one.

10. Freshchat

Excellent live chat tool to enhance the messaging solutions

Freshchat is an AI-powered messaging solution created by Freshworks to help businesses respond quickly and effectively to customer inquiries and requests. It provides a robust set of features that allow users to create custom chatbots, and integrate Mashups into their platforms or plugins.

Pros

AI-powered messaging solutions
Integration and deployment options
Optimized chatbot training tools

Cons

Limited customization power of bots
Requires additional coding.
Not very good visualization tools.
Expensive plans for advanced features such as CRM & AI integrations

Pricing: Plans range from $12/month up to $50/month depending on the packages chosen by the organization or team size.

11. Tawk.to

Top live chat solution for quality video embedding

Tawk.to is a live communication platform created for organizations looking for better ways to engage with their customers through personalized interactions. The advanced features of embedding videos/images into chats and auto-complete options save time, while the agent provides a faster service.

Pros

Customizable chat widgets and design themes
Easy chat integrations
Rich content (images/videos) support
Auto-complete options and Live translation during conversations.

Cons

Fewer integrations are available compared to other leading live chat services.

Pricing: While the starter pack is free, Pro costs 9$ per month and Business costs 49 $per month.

12. Hubspot Service Hub

Excellent live chat solution for small business and corporations alike

Hubspot Service Hub provides an all-in-one solution to help teams manage customer relationships, automate customer service processes and provide actionable insights on customer interactions with the business.

Pros

Easy set-up process
Natural language processing powered by AI algorithms
Automated welcome messages based on defined criteria
Compatible with both desktop and mobile devices

Cons

Limited customizability options

Pricing: Free plans are available, while the premium plans start at $49 per month onward, depending on usage needs.

Key Use Cases of Live Chat Software

Live chat software is crucial for successful online customer service. From providing quick, personalized conversations with customers to engaging potential buyers and offering remote technical support, surplus use cases are available for the versatile communication tool.

Let’s learn more about the five key uses for live chat software:

Conversational support: Live chat offers a fast, convenient way to engage with customers who need help or have questions about your product or service. You can quickly provide answers to customers and build trust in your brand with conversational support.

Conversational marketing: Use live chat to communicate with potential customers and explain why your product or service is the best solution to their needs. You can help them make an informed purchasing decision while potentially boosting sales.

Conversational sales: Live chat can be used as an effective sales tool to generate leads and close deals faster. Initiate engaging conversations with prospects and answer any questions they ask. It becomes simple for them to fully understand what you’re offering them and decide if it’s right for them or not.

Remote technical support: Businesses can offer their customers a fast and efficient way to get help from technical experts. It reduces the wait time and scheduling appointments in advance. The customers get the assistance they need in real time without any added expense.

Collect customer feedback: Customers want their concerns heard and addressed promptly which is why businesses should take advantage of live chat tools to capture feedback almost immediately after providing service to their customers. The companies can then actively monitor customer sentiment while working proactively against creating negative experiences (and losing business).

How to Choose the Right Live Chat Tools for Your Business?

Finding the best live chat solution that meets your company’s requirements can be challenging. Here’s the list of things to check before you choose the right one for your business needs.

1. What Type of Customer Service are you Looking for?
Live chat can be used for different types of customer service such as providing pre-sales or technical support or to handle incoming requests from prospective customers. Know the goals and objectives of your customer service requirements and determine the best live chat software/tool.

2. How Specific is the Integration with your Current Software/Tools?
Certain live chat solutions may require more integration with existing systems than others. Assess if you need a compatible solution with your existing programs and whether it should integrate seamlessly with any APIs you may have built to provide a flawless customer experience.

3. Is There an Option for Self-Service Automation?
Automation tools are available in some live chat solutions. The live chat tool can provide customers with an efficient and effective solution to find answers to their questions without having to wait on hold or wait for a response from an agent via email or text message.

4. Are There Customized Reporting Capabilities?
It would be beneficial to look for software/tools that offer customized reports so that you can measure metrics such as performance, sentiment, customer retention rates etc. The metrics will help in decision-making within your organization while measuring progress towards meeting objectives. But, look into features such as agent scoring and analytics to track their performance over time and improve productivity accordingly.

5. Does it Offer Conversation Continuation?
Look out for features like conversation continuation so agents can pick up where they left off in conversations if they have to step away temporarily or if interrupted by another conversation while they’re talking with a customer. Customers will not have to waste time repeating themselves when discussing multiple issues simultaneously, resulting in higher satisfaction levels.

6. What are your Scalability Requirements?
Live chat tools come in all shapes and sizes, so it’s important to find one that can meet your specific scalability requirements. If you’re looking for a tool that can handle multiple chats at once, look for one that has dedicated agents and bots built-in so you can accommodate larger volumes of traffic. On the other hand, if your customer base is smaller, then a simpler solution may be sufficient.

7. How Secure is the Chat Solution?
When dealing with sensitive customer information, security should always be a top priority data breaches could lead to serious legal action against companies unaware they allowed their customers’ information through insufficiently protected applications or sites! Look out for full visibility throughout network logs including encryption standards compliant with ISO 27001 standards as assurance measures.

How to Add Live Chat App to Your Website?

Adding a live chat app to your website is easier than ever. Follow the simple steps mentioned below to begin a great customer service experience.

Choose a live chat software/tool: First, research and select a live chat tool that best fits your website needs. Many services offer different features such as automated messages, scheduling availability, file-sharing capabilities and more.
Sign up for an account and configure settings: Once you have signed up for an account with the live chat provider, it’s time to configure your settings according to how you want to manage incoming chats.
Create user profiles: You should create personal profiles for all potential customers using the live chat tool on your website, setting the permissions they can access, such as adding contacts or viewing support history.
Install live chat snippets on the website: Most services provide instructions on how to install the code snippet on your website so that users can start having live conversations as soon as they arrive on your site/landing page.
Set up rules and flows: Configure all settings like triggers, auto-replies, etc., to personalize how users will interact with the chat system on your website. Setting rules can help ensure that customers are greeted appropriately at any given time of day, and workflows can be customized so that responses from support agents are more accurate based on keywords detected in conversation threads.
Integrate Other Services: The live chat app can be integrated with other services, such as CRM or help desk applications for automated responses and greater efficiency in responding to queries quickly and accurately.
Monitor data & analytics: The best way to run a practical live chat program is by paying attention to its performance, including response times and total chats handled per agent or department.
Optimize for success: Now is also time to set up custom automated messages that are sent out when there are no available agents or when customers ask a question which was already answered before.

Kickstart with the Best Live Chat Platforms for Your Team

Live chat software provides a great way to connect with customers and offer real-time support. Businesses can increase their customer satisfaction while improving sales conversions with suitable tools in the customer service arsenal.

The right live chat tool provides a competitive edge to businesses in the dynamic industry.

Significant features like automation capabilities, integration options, analytics, security protocols, and cost-effectiveness play major roles in determining the success of your business customer service.

However, look out for customization features (like chat integrations, easy chat sessions, customisable chat widgets, etc) tailored accurately to your business requirements. A perfect live chat software for your business ensures optimal performance and customer engagement.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch.

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FAQs about Best Live Chat Software Solution

Is live chat software suitable for small businesses?

Absolutely! Live chat software is beneficial for businesses of all sizes. It can be valuable for small businesses to provide personalized support, compete with larger companies, and build customer trust and loyalty. Many live chat software providers offer affordable plans tailored to every business need.

How can live chat software help increase conversions?

Live chat software has been proven to increase conversions by providing real-time assistance during the buying process. Customers who get timely responses to their queries are more likely to convert. Live chat also allows businesses to engage with potential customers proactively, offer personalized recommendations, and resolve concerns instantly, ultimately boosting conversion rates.

How can I ensure the security and privacy of customer data?

When choosing a live chat software tool, it’s essential to consider the security measures in place. Look for software that offers data encryption, secure connections (HTTPS), and compliance with data protection regulations such as GDPR. Read reviews and consider the reputation and trustworthiness of the software provider.

How much does live chat software cost?

The cost of live chat software varies depending on the features and functionality offered. Some live chat software providers offer pricing plans based on the number of agents, while others have tiered pricing structures based on the number of concurrent chats or additional features. It’s advisable to compare different options and choose the one that fits your budget and requirements.

Can live chat software integrate with other business tools?

Yes, most live chat software tools offer integrations with other business tools such as CRM systems, help desk software, email marketing platforms, and e-commerce platforms. The integrations allow for a seamless flow of information and streamline the customer support process.

12 Best Live Chat Software & Platforms Compared in 2025

Trusted by Customer Centric Businesses Globally

Best Live Chat Software Solution For Every Business Needs

Superior Customer Experience

Improved Brand Loyalty

Automate Bookings

Faster Resolution Time

What is Live Chat Software?

Comparison Chart for Best Live Chat Software for Businesses

How Does Live Chat Platforms Work?

Salient Features of a Website Live Chat Tools

Personalized Interaction

Multiple Channel Support

Workflow Rules & Routing

Visitor Tracking & Analytics

Integrated Knowledge Base

Integrated Meeting Scheduler

Satisfaction Surveys

Integrations

Benefits of Using a Live Chat Platforms

12 Best Live Chat Solution for SMBs

1. Omni24

2. Veemo Chat

3. Intercom

4. Drift

5. Userlike

6. Chatra.io

7. Gorgias

8. Tidio

9. Zendesk Chat

10. Freshchat

11. Tawk.to

12. Hubspot Service Hub

Key Use Cases of Live Chat Software

How to Choose the Right Live Chat Tools for Your Business?

How to Add Live Chat App to Your Website?

Kickstart with the Best Live Chat Platforms for Your Team

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

FAQs about Best Live Chat Software Solution

Is live chat software suitable for small businesses?

How can live chat software help increase conversions?

How can I ensure the security and privacy of customer data?

How much does live chat software cost?

Can live chat software integrate with other business tools?

Can live chat software integrate with other business tools?

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