10 Best Enterprise Survey Software Recommended for Your Business in 2025

Enterprise Surveys Software Tools Platform

Power Business Growth Using the Right Enterprise Survey Tool

Leveraging enterprise survey platforms help companies to understand satisfaction, identify problems and guide business decisions.

Improved Employee & Customer Satisfaction

Regularly collecting feedback through surveys, businesses can proactively address customer and employee concerns, leading to higher satisfaction levels. Enterprise survey software allows creating targeted surveys that can pinpoint specific issues or areas for improvement..

Enhanced Decision Making

Enterprise survey software provides comprehensive data collection and analysis capabilities, enabling businesses to gather actionable insights from vast amounts of feedback. By leveraging real-time analytics and advanced reporting tools, businesses can make data driven decisions.

Cost Savings

Identify and address issues faster utilizing enterprise survey software. The software’s ability to automate many aspects of the survey process reduces resource costs associated with manual data collection and analysis.

Streamlines Workflows Better

Automate survey distribution, response tracking and data analysis with enterprise survey tools. It reduces manual tasks and integrates with other business systems, ensuring efficient data collection & comprehensive reporting.

Enterprise survey software is a powerful tool that enables organizations to gather valuable insights from employees, customers and stakeholders. By streamlining the process of creating, distributing and analyzing surveys, these platforms help businesses make data-driven decisions.

The enterprise survey tool offers advanced features such as multi-channel distribution, real-time data analytics, customizable survey templates and integration with various enterprise systems like CRM and HR platforms. It supports complex survey designs, including branching logic and advanced reporting capabilities, enabling businesses to conduct in-depth analysis.

Let us explore the key features, benefits and considerations when choosing an enterprise survey platform.

1 Power Business Growth Using the Right Enterprise Survey Tool
2 Enterprise Survey Software: Definition
3 Comparing Top 10 Enterprise Survey Platforms
4 Key Features of Enterprise Survey Tool
5 10 Best Enterprise Survey Software for Businesses to Implement
6 Tips on Selecting Right Enterprise Survey Tools
7 Use Cases of Enterprise Survey Software
8 Enhance Business operations with Enterprise Survey Platform
9 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
10 FAQs on Enterprise Survey Solution

Enterprise Survey Software: Definition

Enterprise survey software refers to a specialized tool used by businesses to design, distribute, and analyze surveys at scale. It enables businesses to gather insights from employees, customers as well as stakeholders for informed decision-making and strategic planning.

The importance of using Enterprise Survey software lies in its ability to facilitate data-driven decision-making across various departments and levels of an organization. It enables companies to systematically capture feedback, measure satisfaction, assess employee engagement and gauge market trends.

Key objectives:

Data collection: Efficiently gather large volumes of feedback from diverse stakeholders across the organization.
Analytics and reporting: Generate actionable insights through advanced data analysis and customizable reporting features.
Integration: Seamlessly connect with existing enterprise systems to enhance data flow and improve overall efficiency.

Comparing Top 10 Enterprise Survey Platforms

Enterprise survey platforms help organizations collect valuable feedback. To help you make an informed decision, let’s compare the top 10 enterprise survey platforms:

Software	Key Features	Price	Trial
Omni24	Conversational form design Multi-language surveys Custom themes Real-time results Team collaboration	Starts at $34/year	14-day free trial
Veemo	Offline surveys Multi-language support Advanced reporting AI-powered insights Email campaigns	Starts at $34/year	14-day free trial
Qualtrics	Advanced analytics AI-powered insights Omnichannel distribution	Custom pricing, typically starts at $1,500/year	30-day free trial
SurveyMonkey Enterprise	Team collaboration HIPAA compliance API access	Starts at $1,500/year for 3 users	14-day free trial
Alchemer (formerly SurveyGizmo)	Multi-language surveys Advanced logic and piping Integrations with 100+ tools	Starts at $1,800/year	7-day free trial
Verint	Voice of Customer tools Predictive analytics Enterprise feedback	Custom pricingEnterprise only	30 days
Questionpro	Advanced branching Multilingual support Conjoint analysis Mobile surveys	Enterprise:$129/month	10 days
Medallia	Experience management AI analytics Text analytics	Custom pricingEnterprise only	Demo only
Typeform	Interactive design Logic jumps API access	Enterprise:$183/month	14 days
LimeSurvey Professional	Open source option Self-hosting available Advanced question types Custom development	Professional:$29/month	30 days

Key Features of Enterprise Survey Tool

Enterprise survey software is a powerful tool that can help businesses streamline their data collection processes, gather valuable insights, and make informed decisions.

1. Customizable Survey Designs

Enterprise survey software offers extensive customization options to ensure that surveys align perfectly with a company’s brand and specific needs. The users can modify the layouts, color schemes, fonts and add logos to create a professional, branded appearance.

The advanced software allows for complex question logic and branching, enabling the creation of dynamic surveys that adapt based on respondents’ answers. It ensures that participants only see relevant questions, improving the user experience and data quality.

2. Multi-language Support

Multi-language support is crucial. Enterprise survey tools often include built-in translation capabilities, allowing surveys to be created in multiple languages simultaneously. Such support ensures consistency across different language versions and saves time compared to manual translation.

Some platforms even offer automatic language detection, presenting the survey in the respondent’s preferred language. The capability is essential for organizations operating across diverse geographical regions and language groups.

3. Collaboration Tools to Create Team Survey

Modern enterprise survey software emphasizes collaboration, recognizing that survey creation often involves input from various departments or team members. These tools typically include features like shared workspaces, role-based access controls and version tracking.

Team members can work on different sections of a survey simultaneously, leave comments and suggest edits. The collaborative approach not only speeds up the survey development process but also ensures that diverse perspectives are incorporated, leading to more comprehensive and effective surveys.

4. Sentiment Analysis and Text Analytics

Advanced survey platforms now incorporate AI-powered sentiment analysis and text analytics capabilities. The features can automatically analyze open-ended responses, identifying key themes, emotions and trends within the text data. Sentiment analysis can categorize responses as positive, negative or neutral, providing a quick overview of respondent attitudes.

Text analytics can extract common phrases, topics and even detect underlying issues that might not be immediately apparent. These tools are invaluable for processing large volumes of qualitative data quickly and deriving actionable insights.

5. Survey Templates and Question Banks

To streamline the survey creation process, enterprise survey software includes a wide range of pre-designed templates and question banks. These resources cover various survey types, from customer satisfaction to employee engagement, market research and more.

Templates can be customized to fit specific needs, while question banks offer a selection of professionally crafted questions across different topics. The feature is particularly useful for organizations that conduct regular surveys, as it ensures consistency and saves time in the survey design phase.

6. Advanced Data Analysis Capabilities

Enterprise survey tools go beyond basic data collection, offering sophisticated analysis features. These may include statistical analysis tools, cross-tabulation capabilities and data filtering options. Users can create custom segments, compare responses across different groups and perform correlation analysis.

Some platforms integrate with business intelligence tools, allowing for even more complex data manipulation and visualization. These advanced analytics capabilities enable organizations to extract deeper insights from their survey data, informing strategic decision-making.

7. Survey Scheduling and Automation

Automation features in enterprise survey software allow for efficient management of large-scale or recurring survey projects. Users can schedule surveys to be sent at specific times or set up triggered surveys based on certain events or actions. For instance, a customer satisfaction survey could be automatically sent a week after a purchase.

Some platforms offer advanced logic for follow-up surveys or reminders to non-respondents. These automation capabilities not only save time but also ensure consistency in survey timing and distribution, which can be crucial for longitudinal studies or regular feedback collection.

8. Real-time Reporting and Analytics

One of the most valuable features of modern survey software is real-time reporting and analytics. As responses come in, data is instantly processed and visualized in customizable dashboards. These dashboards typically offer a range of chart types and data visualization options, allowing users to quickly grasp key insights.

Real-time capabilities are particularly useful for time-sensitive surveys or when immediate action might be required based on feedback. Many platforms also offer automated alerts for specific response patterns or thresholds, ensuring that critical feedback is never missed.

10 Best Enterprise Survey Software for Businesses to Implement

Choosing the right enterprise survey software is crucial for gathering insights effectively. Here are some top options to consider:

1. Omni24

Best CX management platform with powerful analytics

Omni24 is an omnichannel consumer experience platform that goes beyond simple surveys. It offers advanced research tools, customer experience management and employee insights. The software is known for its robust features and is often used by all size enterprises for in-depth market research as well as customer analysis.

Omnichannel support: Omni24 unifies multiple communication channels into a single platform, enabling businesses to seamlessly interact with customers via chat, email, social media and messaging apps.
Multi-channel surveys: The platform offers versatile survey options across various channels. Businesses get to gather comprehensive feedback and insights from customers through their preferred communication methods.
Customer feedback collection: Omni24 provides tools to systematically collect, analyze, and act on customer feedback. The feature helps businesses understand customer needs and measure satisfaction levels over time.
Survey scheduling: Businesses can automate survey distribution at key touchpoints in the customer journey. It ensures timely feedback collection and helps track customer sentiment at crucial stages of their interaction with the company.
Live chat and messaging: Enables instant customer support. It includes customizable chatbots and intelligent routing to provide accurate assistance to customers.
Knowledge base: The platform includes a comprehensive self-service portal where businesses can create and organize helpful articles, FAQs, guides, etc.

Pricing: The pricing starts from $29/month. The pricing depends on factors like the number of users, the level of features required and the scale of customer support operations. Omni24 also offers a 14-day free trial for businesses to explore its features before making a commitment.

2. Veemo

Excellent customer engagement platform with powerful survey capabilities

Veemo Survey is a customer engagement platform which offers a suite of products to create engaging surveys and collect feedback across various touchpoints. The software provides conversational interface that improves survey completion rates and gives actionable insights for better decision-making
Key Features:

Instant Messaging: Veemo allows users to send and receive instant messages, making it easy to communicate quickly with colleagues, clients or team members.
Survey and Feedback: The software includes survey and feedback features to collect customer insights as well as measure satisfaction levels.
Unified Inbox: The platform consolidates all customer communication channels into one unified inbox, making it easy for agents to manage messages from multiple channels in one place.
Survey Templates: Users can access survey templates within the software to create custom surveys that can be used to collect feedback from customers and measure satisfaction levels.
AI-Powered Chatbots: Veemo uses AI-powered chatbots to provide instant responses to customer inquiries, freeing up agents to handle more complex issues.
Ticketing System: The software includes a ticketing system to track and prioritize customer inquiries, ensuring that no message goes unanswered.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to $129/user/month based on the features and add-ons. The software pricing is also customizable as per business requirements.

3. Qualtrics

Top CX platform with strong survey capabilities

Qualtrics is a comprehensive experience management platform that offers robust survey capabilities for large enterprises. It provides advanced analytics and real-time insights to help businesses make data-driven decisions across various departments.

Key features: Customizable survey templates, advanced logic, multi-channel distribution, real-time reporting, sentiment analysis and integration with other business systems. Qualtrics also offers AI-powered text analysis and predictive analytics.

Pricing: Custom pricing based on specific needs. Typically starts at $1,500 per year for basic features, with enterprise plans ranging from $5,000 to $100,000+ annually.

4. SurveyMonkey Enterprise

Popular enterprise survey platform with advanced analytics

SurveyMonkey Enterprise is a popular survey platform designed for large organizations. It offers enhanced security, collaboration tools and advanced analytics to help businesses gather and analyze feedback at scale.

Key features: Team collaboration, custom branding, advanced question types, skip logic, data export options, HIPAA compliance and integration with various business tools. It also provides benchmark data and industry-specific survey templates.

Pricing: Starts at $25 per user per month for the Team Advantage plan. Enterprise plans with additional features are custom-priced based on organizational needs.

5. Alchemer

Flexible platform for creating complex surveys

Alchemer (formerly SurveyGizmo) is a flexible survey and data collection platform that caters to enterprise needs. It offers powerful features for creating complex surveys and integrating data with existing business systems.

Key features: Advanced survey logic, custom scripting, white-labeling options, multi-language support, robust reporting tools and API access. Alchemer also provides data security features and compliance with various regulations.

Pricing: Enterprise plans start at $1,600 per year. Custom pricing is available for larger organizations with specific requirements.

6. Verint

Enterprise feedback management solution

Verint offers a comprehensive enterprise feedback management solution as part of its broader customer engagement platform. It helps organizations collect feedback from customers and employees.

Key features: Multi-channel survey distribution, advanced analytics, case management, text analytics and integration with other Verint solutions. It also provides tools for action planning and tracking improvement initiatives.

Pricing: Custom pricing for enterprise clients. Typically starts at $50,000+ annually for full-featured implementations.

7. Questionpro

Great enterprise-grade platform with robust reporting tools

Questionpro offers a range of survey solutions, including an enterprise-grade platform for large organizations. It provides a user-friendly interface combined with powerful features for complex survey projects.

Key features: Advanced question types, skip logic, quotas, multi-language support, white-labeling and robust reporting tools. Questionpro also offers features for conjoint analysis and employee experience management.

Pricing: Enterprise plans start at $129 per month (billed annually). Custom pricing is available for larger implementations with specific requirements.

8. Medallia

Best customer experience management tool with real-time updates

Best customer experience management tool with real-time updates
Enterprise customer experience management platform that combines survey capabilities with AI-powered analytics to help organizations understand and improve customer experiences.
Key Features: Offers real-time feedback collection, predictive analytics, text analytics, voice of customer programs, and comprehensive reporting with mobile capabilities.
Price: Custom enterprise pricing based on organization size and requirements.

9. Typeform

Top enterprise survey tool with visually engaging templates

Design-focused survey platform that creates conversational, engaging forms and surveys with a modern interface as well as powerful integration capabilities.
Key Features: Provides beautiful templates, conditional logic, custom themes, API access, and extensive integration options with popular business tools.
Price: Business plans start at $83/month. Enterprise plans are custom-priced.

10. LimeSurvey Professional

Intuitive enterprise survey solution with comprehensive customization

Open-source-based enterprise survey solution offering extensive customization options and self-hosting capabilities for organizations requiring maximum control.
Key Features: Includes unlimited questions and responses, 200+ question types, advanced conditions and equations, multi-language support, and GDPR compliance.
Price: Cloud plans start at $29/month. Enterprise self-hosted solutions custom-priced.

Tips on Selecting Right Enterprise Survey Tools

Selecting the right enterprise survey tool is crucial for gathering accurate, actionable insights from your target audience.

1. Define your Survey Goals and Requirements

Start by clearly outlining what you want to achieve with your surveys. Are you focusing on customer satisfaction, employee engagement, market research or something else?

Identify the specific features you need, such as advanced analytics, multi-language support, or integration with other business tools. Having a clear understanding of your objectives will help you narrow down your options and choose a tool that aligns with your needs.

2. Consider User Friendliness

The tool should be intuitive for both survey creators and respondents. Look for a platform with a clean, modern interface that doesn’t require extensive technical knowledge to use.

The features like drag-and-drop survey builders, pre-built templates and mobile responsiveness can significantly enhance the user experience. Remember, a user-friendly tool will encourage higher adoption rates within your organization and better completion rates from respondents.

3. Evaluate Customer Support and Training Options

Even with user-friendly tools, you may encounter questions or issues. Assess the level of customer support provided by the vendor. Look for options like 24/7 support, live chat, phone support and comprehensive knowledge bases.

Consider the availability of training resources such as webinars, tutorials and documentation. Good support and training can make a significant difference in maximizing the tool’s potential and resolving any issues quickly.

4. Assess Customization Options for Branding

Your surveys should reflect your brand identity. Evaluate the tool’s customization capabilities, including options to add your logo, adjust colors and fonts to create custom themes.

The ability to white-label your surveys can help maintain a consistent brand experience and increase trust with your respondents.

5. Consider the Tool’s Track Record and User Reviews

Research the tool’s reputation in the market. Look for case studies, testimonials and reviews from other enterprises in your industry. Pay attention to factors like reliability, scalability and the vendor’s commitment to continuous improvement. User reviews can provide valuable insights into real-world experiences with the tool, including any potential drawbacks or limitations.

6. Evaluate Question Types and Survey Design Options

The versatility of question types can significantly impact the quality and depth of insights you gather. Look for a tool that offers a wide range of question types, including multiple-choice, rating scales, open-ended questions and more advanced options like heat maps or slider scales.

Use Cases of Enterprise Survey Software

Enterprise survey software is a valuable tool for businesses looking to gather feedback, opinions from employees, customers and other stakeholders.

1. Customer Satisfaction and Feedback

Companies use enterprise survey software to gauge customer satisfaction and collect feedback on products or services. Regular surveys help businesses understand customer needs, preferences and pain points.

For example, an e-commerce company might send post-purchase surveys to assess the shopping experience, product quality and delivery service. The data can drive improvements in customer service, product development and overall business strategy.

2. Employee Engagement and Satisfaction

Human Resources departments utilize survey software to measure employee engagement, job satisfaction and organizational culture. Annual or quarterly surveys can provide insights into workplace morale, identify areas for improvement and help retain talent.

For instance, a large corporation might conduct regular pulse surveys to track employee sentiment during organizational changes or to assess the effectiveness of new policies.

3. Market Research

Marketing teams leverage enterprise survey software to conduct market research, test new product concepts and understand target audiences. Surveys can help businesses identify market trends, assess brand perception and evaluate competitive positioning.

A consumer goods company, for example, might use surveys to gather feedback on potential new product features or to understand consumer preferences in different geographic regions.

4. Event Feedback and Planning

Organizations use survey software to plan and improve events, whether they’re internal company gatherings or large-scale conferences.

Pre-event surveys can help tailor content to attendee interests, while post-event surveys gather feedback on various aspects like session quality, logistics and overall satisfaction. The data informs future event planning and helps maximize return on investment.

5. Academic Research

Educational researchers employ enterprise survey software for large-scale studies and data collection. The software’s ability to handle complex survey designs, reach diverse populations and analyze large datasets makes it invaluable for academic research.

For instance, a university might use survey software to conduct a longitudinal study on student career outcomes or to gather data for social science research projects.

Enhance Business operations with Enterprise Survey Platform

Enterprise survey software serves as a valuable tool for businesses gathering feedback and making data-driven decisions. Advanced features like customizable surveys, data analysis, and reporting capabilities empower organizations to streamline processes and gain valuable insights.
Organizations utilizing enterprise survey platforms can enhance employee engagement, customer satisfaction, and overall business performance. Selecting the right survey software creates significant impact on enterprise success, enabling companies to collect meaningful data, analyze trends, and make informed decisions for sustainable growth.
Making an informed choice in survey software represents a crucial step toward achieving organizational goals and maintaining market leadership.

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FAQs on Enterprise Survey Solution

1. How does enterprise survey software differ from basic online survey software?

Enterprise survey software is designed to meet the more complex needs of large organizations, whereas basic online survey software is typically more suitable for smaller businesses or individuals. Enterprise survey software often includes advanced features such as multi-user access, advanced reporting and analytics, integration with existing systems and the ability to create complex surveys with branching.

2. How secure is enterprise survey software?

Enterprise survey software is typically more secure than basic online survey software, as it is built to handle the sensitive data of large organizations. These platforms often include encryption, secure data storage and compliance with industry regulations such as GDPR. Enterprise survey software may offer advanced security features such as role-based access control and audit trails to ensure data integrity.

3. Why is enterprise survey software important for large organizations?

Enterprise survey software is essential for large organizations to gather feedback from employees, customers and stakeholders on a large scale. These platforms allow organizations to collect feedback in a structured and efficient manner, enabling them to make data-driven decisions and improve business processes. Enterprise survey software can help organizations track key performance indicators and monitor progress towards organizational goals.

4. Why choose enterprise survey software over free survey tools?

While free survey tools may be sufficient for small-scale surveys, large organizations often require more advanced features and capabilities that are only available in enterprise survey software. These platforms offer greater flexibility, customization, security and integration options, making them more suitable for the complex needs of large organizations.Enterprise survey software typically provides better customer support and training options to help organizations maximize the value of their investment.

5. How can enterprise survey software help in customer feedback collection?

Enterprise survey software can help organizations collect customer feedback in a systematic and efficient manner. These platforms allow organizations to create customized surveys, distribute them through multiple channels and analyze the results in real-time. By collecting and analyzing customer feedback, organizations can identify areas for improvement, measure customer satisfaction levels and make data-driven decisions to enhance the customer experience.

6. How to integrate enterprise survey software with existing systems?

Many enterprise survey software platforms offer integration options with existing systems such as CRM, ERP and HR software. Organizations can typically integrate survey data with their existing systems through APIs, webhooks, or middleware solutions. By integrating survey data with existing systems, organizations can streamline their processes, reduce manual data entry, and gain valuable insights by correlating survey data with other business data.

7. How customizable is enterprise survey software?

Enterprise survey software is highly customizable to meet the specific needs and branding requirements of large organizations. These platforms often offer a range of customization options, including custom branding, personalized survey templates, advanced survey logic and dynamic question branching. Organizations can tailor surveys to their unique requirements, ensuring that they collect the relevant data and insights needed to drive business success.

10 Best Enterprise Survey Software Recommended for Your Business

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