Great customer engagement starts here
Unify and manage all customer experience interactions across marketing, sales and support in a single platform.
Self Service
Provide Instant Help to Your Customers 24×7.
Customer Satisfaction
Deliver excellent customer support across all channels.
Faster Response Time
Respond conversations quicker with workflows and rules.
Knowledge base software supports multiple languages to cater to a global audience and provide ease of use to users who aren’t proficient in a single language.
It allows communication within the software to access information related to a specific topic quickly.
Enables customers to raise support tickets and track them in the software, enhancing customer satisfaction by providing prompt resolution.
Allows customization of the software to suit the individual requirements of a business entity, providing flexibility in preserving the corporate identity while meeting unique user requirements.
Enhanced with a feedback rating mechanism provides essential feedback on the quality of content in the knowledge base software.
Knowledge Base Software ensures that the latest version of the document is being accessed by the end-user.
Optimizes your articles and help content for search engines to increase visibility and drive relevant traffic to the website.
Provides performance reports that allow businesses to monitor the performance of content creators and the software itself to ensure that all resources are being used effectively.
Find out how Freshdesk can help you take yourcustomer support to new heights on your free trial.
Provides real-time communication between customers and businesses, offering swift solutions and personalized support.
A traditional but effective channel that allows customers to seek assistance in detail, with the ability to track conversations and refer to them when needed.
Connect with your customers on the most popular messaging channel that provides quick solutions and an opportunity for businesses to humanize their communication.
Engage with customers on social media by allowing them to ask questions and seek assistance in Instagram DMs. Use personalized responses and templates to handle common queries.
SMS support allows businesses to communicate with customers through text messages. It’s a quick and easy way to provide support, especially for customers who prefer to communicate through text.
A web-based form that allows customers to provide their details and request assistance, often providing businesses with valuable customer data in the process.
Provides an informal channel of communication that is flexible and convenient for customers, and offers businesses an opportunity to provide real-time support in a platform where customers spend most of their time.
Create dedicated chat pages for your brand to integrate on your website, email signature or anywhere with a link, allowing customers to easily initiate conversations with your business.
Gain insights into your visitors by tracking their activity, demographics, and location, helping you tailor your communication to meet their needs.
Provide seamless customer service with an in-chat help center that offers immediate solutions to customers’ queries.
Tailor the look of your chat widget to match your brand’s appearance, helping you maintain consistency across different customer touchpoints.
Get feedback on your customer service with chat surveys which also offer customers an opportunity to voice their feedback.
See real-time information about visitors currently browsing your site keeping your employees engaged and alert.
Use live chat software to qualify leads by automating data collection and segmenting visitors into different customer profiles.
Allow your agents to see what your visitors are typing in real time so that they can be more prepared to provide contextual answers.
Instantly engage website visitors with personalized messaging and proactive chat invitations to guide them through the buying journey.
Leverage data to customize the customer experience based on visitor traits, such as location, device, behavior, and interest.
Ensure a seamless experience across all devices by optimizing your campaigns for mobile, tablet, and desktop.
Easily create beautiful, customized campaigns without any coding knowledge using a drag and drop builder.
Save time and streamline your email campaigns by using pre-designed templates that align with your branding and messaging.
Tailor your messaging and promotions based on where customers are in the buying journey, from awareness to post-purchase follow-up.
Workflow automation can help you manage incoming conversations more effectively by automatically capturing and routing messages to the right team or individual, ensuring that nothing falls through the cracks.
With workflow automation, you can automatically update contact information in your database or CRM system, saving time and reducing errors.
By using skill-based routing, workflow automation can ensure that customer inquiries are directed to the most qualified team or individual, increasing the likelihood of a positive outcome.
Workflow automation can help you standardize your tagging process, making it easier to search and analyze customer data and gain insights into your operations.
Using round-robin routing, workflow automation can distribute tasks or leads evenly among team members, ensuring that no one is overwhelmed while boosting productivity.
With auto-resolve capabilities, workflow automation can automatically route simple or routine tasks to an automated system or bot, freeing up valuable human resources for more complex or strategic activities.
Monitor and track your team’s performance with SLA and audit logs to ensure timely response and resolution of customer inquiries.
Analyze your team’s performance, set goals, and improve customer interactions with agent analytics that provide insights into key metrics such as response time, resolution rate, and customer satisfaction.
Customize your availability and set business hours to ensure that customers can reach you when you’re open for business.
Organize and categorize customer inquiries with tags to quickly address them and gain insights into common themes and trends.
Collaborate effectively and communicate internally with internal notes and mentions to keep everyone in the loop and ensure that no customer inquiry goes unanswered.
Gain a comprehensive view of each customer and their interactions across multiple channels to personalize interactions and provide a seamless customer experience.
Optimize your team’s response time and efficiency with canned replies that allow agents to respond quickly to common inquiries with pre-written responses.
Automate the distribution of customer inquiries to the right agent with routing rules that consider factors such as channel, language, and expertise.
Get valuable insights into customer behavior and preferences to improve your customer experience and increase loyalty.
Set and track team key performance indicators to motivate employees, drive productivity, and achieve business objectives.
Track how customers are engaging with your knowledge base to identify gaps in content and improve self-service options.
Accurately forecast staffing needs based on historical data to ensure optimal resource allocation and maximize efficiency.
Identify and address issues that lead to service level agreement breaches to improve customer satisfaction and prevent lost revenue.
Measure customer satisfaction across multiple channels to identify areas of improvement and deliver a seamless experience.
Analyze website visitor behavior to optimize your online presence, increase conversions, and enhance customer engagement.
Monitor progress towards goals and track sales performance to drive revenue growth and maximize profitability.
Omni24’s robust data security architecture adds a security layer in protecting customer data from cyber-attacks and unauthorized access. Encryption and firewalls are a few measures that must be included in an omnichannel platform to safeguard this sensitive information.
Omni24 strictly restricts access control features to authorized users to protect data integrity. Limiting access to customer data can prevent data breaches and protect confidential information.
Omni24’s platform delves into advanced security techniques used to detect and prevent cyber-attacks like SQL injection, cross-site scripting, and cross-site request forgery.
To safeguard your data in case of a system failure, it’s essential to have backup and disaster recovery mechanisms on your omnichannel platform. Automatic and frequent data backups will help ensure that customer data is not lost in the event of disaster.
Limiting IP addresses provides an additional security layer to prevent hacking attempts from outside your trusted network.
With session-based security, Omni24 ensures that a session is ended when idle for a set period. It prevents unauthorized access since cyber-attackers can use active sessions to gain access to sensitive information.
We are compliant with the General Data Protection Regulation (GDPR) to ensure that your customer’s data is collected, processed, and stored in a lawful and transparent manner.
Shared Inbox for Teams
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication
Monitor Activities with Task Management
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication
Asset Management for IT Service Desk
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication
Proactive Incident Communication with Status Page
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication
Measure Customer Satisfaction
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication
Asset Management for IT Service Desk
Collaborate with your team members to work on shared email addresses such as support@, sales@ or info@ to streamline email conversations and team communication