Privacy Policy

Welcome to Omni24’s Privacy Policy. This documentation isn’t legally binding — it’s just an aid for understanding the legal language. Protecting your privacy is incredibly important to us. This Privacy Policy is here to help you understand how we treat any personal information that you share with us when you use MyAlice and/or visit our website.

Applicability of Omni24 Privacy Policy

We are committed to safeguarding your privacy and information to the best of our capabilities and with due adherence to the industry standards and the applicable laws. This is our privacy policy and it is applicable to anyone who has come across our website or has interacted with our products and services in whatever manner, which includes but are not limited to visiting our website or our physical offices, purchasing and/or using our products or services and through communicating with us directly through our communication platforms or through using third-party communication, etc.

Scope of Privacy Policy

This privacy policy must be read in conjunction with our Terms of Services and Cookie Policy and are applicable to the customers.
The policy matters related to employees, collaborators, affiliates and business partners are governed with separate and personalized agreements duly executed with them individually.

What are the Types of Information that Omni24 Collect?

From a site visitor to a customer we collect several different types of information but in a broader sense it can be separated into two categories, namely, a) personal information and b) Non-personal information, however, the latter is less prominent and its use and collection are rare.
Personal Information
Most of the information that we receive is personal in nature, such as Name, Registered Email Address, Contact Information, and Company Name, Mailing addresses, geolocation, etc.
Non-Personal Information
All the other information that does not constitute personal information, such as the website you have visited before entering our website, how you have interacted with our pages, email, screen, with linked clicks, duration and all such information will be regarded as non-personal information.
It is noteworthy that we do not collect or store your credit card or any other financial information and as such information shall be processed by payment gateways.

How do Omni24 use your information?

Omni24 uses your information for the following purposes:

In order to effectively provide our services we process both your personal and non-personal information such as to create, manage, administer your account with Omni24 and also to effectively discharge our duties within our terms of services.
It is imperative that we maintain a proper service through communication on a regular basis, should we need to provide you with proper and effective customer support and assist you on your queries and warn you about any possible threat or assist you to amend any security risk or to merely communicate marketing contents.
In order to accelerate our services effectively we may need to analyze your traffic patterns, trends, and monitor usage.
We may need from time to time to analyze your information to uphold the interest and the security of the Omni24 platform should there legitimately arise any situation that may amount to violation of our terms and services.
Sometimes it may be required to process your information should there be a need to comply with the government agencies and to adhere to any legal obligation that is by applicable laws to be required.

Does this Policy Applies with the Links of Other Websites

Omni24 is only responsible for the data and information collected on its platform or website, we do not take any responsibilities for any other website that are not owned or operated by us, therefore, should you land on any other website due to following any link redirecting from our website to any other website, you shall be within the ambit or their privacy policy, not ours.

Could my Information be Transferred to any other Countries?

Your information could be transferred to any other countries where we have stationed our employees remotely, however, such information is to be retained and processed within our servers and system, and no such information will be disclosed publicly until required as per this privacy policy and terms of services.

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Omni24 processes or keeps all personal data with DPA-compliant providers that have been thoroughly reviewed. We do store all conversation data for up to 5 years unless your account is deleted or subscription is canceled. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. You can search for and delete any end user’s conversation through our help desk UI. If you need to export your end users data in a computer readable format you are able to do so through our Inbox API(Coming soon). Our customer support team is here for you to answer any questions you might have about working with the API.

Do not track

We do not meddle with certain browser features through which a customer can opt for refraining the Omni24 from collecting data should the customer opt for such options.

Amendment or Correction of Data

Customers can opt to amend or correct their personal data from their respective accounts and the data information which are not amenable for correction from the customers portal, they may opt to contact us.

Amendment to this Policy

Omni24 reserves the right to amend this privacy policy at any time, the customers regarding the changes of the privacy policy shall be duly notified to their respective email addresses and via portal notification. This page will also be updated with the amendment of the policy and the older version of the privacy policy shall be available in an archive and the link shall be given herein once such amendment has taken place.
The customers are also at their liberty to check this page to look for any amendment that has been made with this privacy policy.

Applicability of law

Applicability of laws can be found in details on the terms of services and it shall be regulated by jurisdictions of the laws of Bangladesh as much as possible.
By using the Omni24 website or contacting us directly, you signify your acceptance of this Privacy Policy. Should you disagree with this Privacy Policy, you should not engage with our website, or use our services.
We shall not be liable for your continued use of this website despite disagreeing with our privacy policy.

Google Workspace API Compliance

Omni24 affirms that data accessed through Google Workspace APIs is:

Used exclusively for delivering the intended functionality of our application.
Not retained, used, or shared for developing, improving, or training generalized AI or machine learning models.
Handled in strict compliance with Google’s API Services User Data Policy.