Omni24 is your ticket to outstanding customer service and streamlined collaboration. Manage everything, from emails to social media messages, in one unified inbox.
With powerful features like automation, real-time collaboration, and detailed analytics, these top shared inbox tools empower your team to excel in customer communication.
Omni24 seamlessly integrates email, social media, chat, and other channels into one inbox, providing customers with a consistent experience.
Real-time collaboration features, such as assignments, notes, and team mentions, ensure your team is always on the same page.
Automate repetitive tasks like routing, tagging, and follow-ups, freeing up time for more valuable customer interactions.
Gain insights into team performance, response times, and customer satisfaction, allowing you to continuously improve your support and communication strategies.
Businesses are transitioning to remote work with full force, due to which effective team collaboration is becoming increasingly important. A shared inbox can streamline communication and simplify collaboration.
We’ll explore the best shared inbox tools available for customer communication and team collaboration. From conversation management to task tracking, these collaborative tools will help your team stay organized and efficient. Whether you’re a small startup or a large corporation, a shared inbox can transform the way you work together.
So without further ado, let’s dive into the top shared inbox tools for team collaboration.
A shared inbox software is a business communication tool for teams to access and manage shared emails collaboratively. Team members can access the shared inbox from their individual accounts, and work on incoming emails by assigning them, responding or changing their status. The shared inboxes provide other collaborative features such as internal notes, assignments, automated workflows and shared drafts.
When designed specifically for teams, shared inboxes can be an effective tool for streamlining internal collaboration. Companies can create shared inboxes for specific email addresses, and invite relevant team members to manage them together. Think of Google Workspace for your own business.
For example, a sales team may have access to a sales@company.com inbox, while customer support teams may have access to support@company.com.
Shared inbox software helps teams to collaborate, communicate, and stay organized. With so many options available on the market, it can be overwhelming to choose the best shared inbox software for your team. To help make the decision easier, here is a comparison chart for some of the best shared inbox software currently available:
| Software | Key Features | Price | Trial |
|---|---|---|---|
| Omni24 | • Multi-channel support • Automated workflows • Team collaboration tools • Analytics dashboard • Customizable templates |
Starting at $34/user/month | 14-day free trial |
| Veemo Support | • Unified inbox • Ticket management • Knowledge base • Customer portal • SLA management |
Starting at $19/user/month | 14-day free trial |
| Kayako | • Omnichannel support • Automated ticket routing • Self-service options |
$30/agent/month | 14-day free trial |
| HelpMonk | • Shared inbox • Task management • Canned responses • Time tracking |
$15/user/month | 14-day free trial |
| Missive App | • Collaborative email • Chat integration • Task assignment • Rules and automation |
$14/user/month | 14-day free trial |
| Gmelius | • Gmail integration • Kanban boards • Email tracking • Shared labels and notes |
$12/user/month | 14-day free trial |
| HelpScout | • Shared inbox • Knowledge base • Live chat • Customer profiles |
$20/user/month | 15-day free trial |
| HiverHQ | • Ticket management • Automation rules • Reporting • Customer satisfaction surveys |
$13/agent/month | 14-day free trial |
| Mojo Helpdesk | • Ticket management • Automation rules • Reporting • Customer satisfaction surveys |
$13/agent/month | 14-day free trial |
| Zendesk | • Omnichannel support • AI-powered answers • Advanced analytics • Community forums |
$49/agent/month | 14-day free trial |
When it comes to selecting the right shared inbox software for your business, making an informed choice is crucial.
Whether you’re seeking to optimize internal team communication or provide top-notch customer service, understanding these feature considerations will empower you to choose the ideal shared inbox solution tailored to your needs.
To ensure you make the best decision for your organization, it’s essential to know what features to prioritize. Here, we’ve provided you with valuable tips and insights on the key features you should look for when evaluating shared inbox software.
A right shared team inbox tool supports multiple channels such as email, chat, social media, and messaging apps to ensure that customers can reach out to the team. Thus, improving customer satisfaction by providing a consistent experience across all channels.
Here multiple team members can access, view, and respond to messages in real-time. A shared team inbox ensures that everyone is aware of the current status of a customer inquiry or request, and can assist in addressing it promptly.
You get the ability to automate repetitive tasks such as assignment, routing, and follow-up actions. It helps to improve efficiency and reduce the workload on the team. You will also handle customer inquiries in a timely manner.
A shared team inbox provides detailed metrics and analytics on team performance, such as response time, resolution time, customer satisfaction rate, etc. It allows teams to track their performance over time and identify areas for improvement.
Robust security features such as encryption, access controls, and audit trails protect your sensitive customer data. It also ensures compliance with relevant regulations. Manage user permissions with precision, ensuring that only authorized personnel can access sensitive information within the shared inbox environment.
A shared team inbox should integrate with other tools that teams use such as CRM, Ecommerce or customer data platforms to have a single source of truth. Hence, your team will provide a more efficient and effective customer service.
Shared inbox tools have emerged as indispensable assets for every business, offering teams a centralized platform to manage emails, messages and inquiries efficiently.
Whether you’re a small startup looking to streamline customer support or a large enterprise aiming to enhance internal collaboration, choosing the right shared inbox tool can make all the difference.
Let’s explore some of the best shared inbox tools available, each designed to empower teams and elevate customer communication to new heights.
Best shared inbox tool for efficient unified inbox features
Omni24 is the best shared inbox tool that helps businesses manage their customer communication through various channels like email, WhatsApp, social media platforms, etc, all in a single unified inbox. With Omni24, businesses can streamline their communication channels, collaborate effectively with their team and provide better customer support.
Key features:
Pricing: Omni24’s pricing plans start at $29 per user per month for the Standard Plan, which includes essential features like unlimited inbox channels, shared team inbox, and automation. For more advanced features like API access and advanced analytics, businesses can opt for the Ultimate plan or custom pricing plans are also available for businesses with specific requirements.
Pricing: The pricing starts from $34/month. Omni24 also offers a 14-day free trial for businesses to explore its features before making a commitment. Check out their pricing for more detailed comparison.
The top shared inbox software to enhance conversions
Veemo Support is a leading shared inbox tool that streamlines customer communication across multiple channels, including social media, email, chat and SMS. With a user-friendly interface and advanced automation features, Veemo Support helps businesses of all sizes improve response times, reduce customer churn, as well as enhance customer satisfaction.
Key features:
Pricing: Veemo offers prices starting from $34/user/month, $79/user/month, $149/user/month to custom prices depending on your requirements. Try its 14-day free trial along and check its pricing plans to find what suits your business best!
The top shared inbox tool to elevate omnichannel lead conversions
Kayako is a shared inbox tool for businesses to manage customer conversations across multiple channels in one place. It also offers reporting and analytics features to help businesses improve their customer service/support.
Key features: Access all customer conversations from email, chat, social media, and more in one shared inbox with your team. Set up custom rules and workflows to automate repetitive tasks as well as improve productivity. Track your team’s performance with real-time dashboards and reports.
Pricing: Kayako offers three pricing plans, starting at $15/user/month for the Basic plan, which includes email support and a shared inbox. The Growth as well as Scale plans, starting at $30/user/month and $60/user/month respectively, offer additional features such as live chat and custom branding. A free trial is available for all plans.
The great mailbox tool that makes your customer communication simple
HelpMonk allows teams to handle all of their customer communication in one place. It enables teams to manage multiple email accounts and chat channels seamlessly, ensuring that no customer query goes unanswered. With features like team collaboration and automated workflows, HelpMonk streamlines customer support as well as enhances team productivity.
Key features: HelpMonk lets you manage all your email accounts from one place. Collaborate with your team members and work together to resolve customer issues. Set up custom automation rules to automate the handling of relevant customer queries.
Pricing: HelpMonk offers a range of pricing tiers, starting from $32/month for up to 3 users. The higher tiers offer additional features, including team and customer insights, custom branding, along with API access. A free trial is also available for 14 days, giving businesses the chance to try out the features before making a commitment.
A top team inbox tool for real-time employee collaboration
Missive App enables teams to collaborate on emails and other messaging platforms in real time. It allows multiple users to access as well as respond to the same conversations, streamlining communication and productivity.
Key features: Manage multiple accounts while communicating on all channels in one place. Teams can work together on the same conversations, assign tasks and share comments in real time. You can automate repetitive tasks like follow-ups and reminders, saving you time while increasing efficiency.
Pricing: Missive App offers a 14-day free trial, after which it offers two pricing plans – Standard and Pro. The Standard plan starts at $9/month/user and offers basic features. The Pro plan starts at $20/month/user and offers advanced features like detailed analytics as well as integrations with other tools.
An excellent shared inbox tool that transforms customer support helpdesk
Gmelius is a top shared inbox tool that helps teams collaborate efficiently by turning their inboxes into a shared workspace. With features such as team email management, email templates, and workflow automation, Gmelius can streamline your team’s communication while boosting productivity.
Key features: Pre-built email templates enable users to save time responding to repetitive emails and improve consistency across communication. It also provides automation tools that let you automate repetitive tasks and create custom workflows to increase efficiency.
Pricing: Gmelius offers three pricing plans, starting from a free plan that includes basic features for up to 5 users. The paid plans start from $9 per user per month, offering more advanced features tailored to the needs of larger teams or businesses.
A great shared inbox software tool for every small business
HelpScout is a shared inbox tool designed to streamline customer support communication. With its simple and efficient interface, businesses can manage email conversations, chat, along with social media messages all in one place.
Key features: Assign conversations to team members, add private notes, and collaborate on responses in real time. Automate repetitive tasks such as tagging, assigning, and closing conversations to increase efficiency. Gain insights into team performance along with customer behavior through detailed reports and analytics.
Pricing: HelpScout offers a variety of pricing plans starting at $20 per month for up to three users. Custom pricing is also available for businesses with larger teams and additional features needed. A free 15-day trial is also available for those wanting to try before committing to a subscription.
A top shared inbox tool that transforms Gmail into a team powerhouse
Hiver is a shared inbox tool designed for teams that use Gmail. It helps teams collaborate, streamline communication, and manage email efficiently. With HiverHQ, users can assign emails to team members, track progress, and collaborate within the inbox itself.
Key features: Real-time collaboration with team members that makes it easier for task delegation, avoiding duplication and keeping everyone in the loop. Users can assign emails to specific team members, making it easier to organize and prioritize tasks. Team members here can share labels, which helps keep email organized and easy to find.
Pricing: HiverHQ offers pricing plans starting at $14/month for the Basic plan. The Plus plan is $22/month, and the Premium plan is $34/month. These plans include features such as email assignment, collaboration tools, shared labels, and more. HiverHQ also offers a free trial so users can try before they buy.
The best shared inbox software tool for managing efficient ticketing
Mojo Helpdesk is a shared inbox tool that allows teams to manage support tickets and emails in one place. It offers features such as automated workflows, customizable forms and integrations with popular applications like Slack as well as Zapier.
Key features: Allows for the creation of customizable workflows to automate processes and increase efficiency. Provides customizable forms that can be tailored to fit the needs of the business and its customers. Integrates with popular applications like Slack and Zapier to increase productivity while streamlining the processes.
Pricing: Mojo Helpdesk offers a free trial for 14 days, after which users can choose between two plans: the Basic ($24/month) and Plus ($49/month) plans. Both plans include email integration and knowledge base support, but the Plus plan includes additional features such as custom branding and custom ticket statuses.
The Best Tool To Elevate Your Customer Support
Zendesk is a popular shared inbox tool used by businesses to manage customer support emails and inquiries from multiple platforms in one place. It offers a range of features to help streamline workflow, improve collaboration, as well as enhance customer experiences.
Key features: Users create automation rules and macros to streamline repetitive tasks while reducing response times. It offers detailed reporting and analytics features that help businesses track customer satisfaction, team productivity as well as identify areas for improvement.
Pricing: Zendesk offers various pricing plans starting from $5 per agent per month for the Essential plan which includes basic features like an email ticketing system and knowledge base.
Remote workspaces are becoming increasingly common. Businesses now require a streamlined communication process to ensure they remain connected with their customers and clients. With an array of shared inbox tools available, it can be challenging to identify which one is best suited for your business needs. We have identified the key criteria to help you select the best shared inbox tool.
Before selecting a shared inbox tool, it is necessary to establish your business’s needs and requirements. How big is your team, and what channels do they use to communicate? Determine the channels that you need to connect to your shared inbox to manage emails, messages, and social media platforms.
Shared inbox tools come with various features that aim to optimize communication processes. You need to evaluate these features and determine which ones are best suited for your business. Some shared inbox tools offer features such as tagging, canned responses, collaboration tools, and analytics, among others. Choose a tool that aligns with your business goals and objectives.
User experience and usability play a crucial role in selecting the best-shared inbox tool. Select an email management software tool that is easy to navigate and use, one that will not disrupt your team’s productivity. Ensure that the tool is user-friendly as well as accessible on different devices such as desktops, mobile phones and tablets.
Selecting a shared inbox tool that is secure and compliant with privacy regulations is essential. Ensure that the tool you choose provides encrypted communication and data protection. Additionally, check whether the tool complies with data privacy regulations such as GDPR and CCPA.
A shared inbox tool should integrate seamlessly with other software tools that your business uses. Check for integration capabilities with tools such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and digital signature software.
Consider the customer support offered by the shared inbox tool provider. Select a tool that provides comprehensive support, including a knowledge base, email support and chat support. You need a tool that ensures smooth functionality and any issues that may arise can be resolved promptly.
If you’re going to invest time and resources into upgrading to a shared inbox tool, it’s useful to consider which features might be crucial for your team. The most useful shared inbox features include:
A shared inbox tool for teams is a software solution that allows multiple users to access and manage the same group of email accounts. This doesn’t just answer the question about how to manage communication but improves efficiency as well as collaboration within an organization.
Here are some key benefits of using a shared inbox tool:
Shared inboxes offer a cost-effective solution for managing multiple communication channels. They are convenient, efficient and ideal for businesses of all sizes. explore some of the areas for shared inboxes and how they can benefit various business solutions:
Shared inboxes are a great choice for omnichannel customer service because they allow multiple team members to access and respond to customer inquiries from a single, unified inbox. Omni24 makes it easy for teams to collaborate and share information, which helps improve response times along with customer satisfaction.
You can also include features like automated routing, tagging, and prioritization, which streamlines the process of managing customer inquiries. It ensures that each customer receives the right level of attention and support.
Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch.
When using a shared inbox tool, all incoming emails are directed to a central inbox where team members can view and interact with them. Users can assign emails to specific team members, add notes or internal comments, and track the progress of each email. It eliminates the need for forwarding or CCing emails and ensures that everyone is on the same page.
For customer support teams, a shared inbox tool is a game-changer. It enables seamless collaboration, allowing team members to assist each other, share information, and maintain continuity in customer interactions. With shared visibility of conversations, team members can avoid duplication, resolve issues faster, and provide a superior customer experience.
Absolutely! Shared inbox tools are designed to facilitate remote collaboration. With team members spread across different locations or time zones, a shared inbox ensures that everyone stays updated on customer queries and can contribute regardless of their physical location. It promotes transparency, eliminates communication gaps, and maximizes productivity within remote teams.
Yes, shared inbox tools are not limited to specific industries or team sizes. They can be used by teams of all types, including customer support teams, sales teams, marketing teams, and even small businesses or startups. Any team that deals with a high volume of emails and requires collaboration can benefit from using a shared inbox tool.
The security of shared inbox software depends on the specific provider you choose. It’s important to select a reputable and trusted provider that offers data encryption, multi-factor authentication, as well as regular security updates. Consider implementing strong user access controls and educating your team about best security practices.
Yes, most shared inbox software solutions integrate with other productivity and collaboration tools, such as project management platforms, CRM systems, as well as team messaging apps. The integrations allow for seamless information sharing and enhanced productivity across different tools.
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