10 Best Net Promoter Score (NPS) Software & Surveys Tools

Why NPS Software is Key for Business Growth

NPS tool helps automate feedback collection, deliver real-time insights and drive customer loyalty for scalable, sustainable business growth.

Automated Survey Distribution

NPS software automates the process of sending surveys to customers via email, SMS, or web. This ensures timely feedback collection, improves response rates and reduces manual effort for businesses.

Real-Time Feedback Collection

Capture customer sentiment immediately after interactions through multiple channels. This allows businesses to respond swiftly to concerns and make data-driven decisions to improve experiences.

Advanced Analytics Dashboards

NPS platforms offer dynamic dashboards that visualize feedback trends, allowing teams to analyze customer sentiment and track loyalty over time. This helps in identifying areas for improvement.

Customizable Surveys

Tailor your NPS surveys to match your brand’s identity and specific goals. With flexible templates and question formats, businesses can gather relevant feedback that directly impacts customer strategies.

Net Promoter Score (NPS) software has become an indispensable tool for businesses seeking to gauge and improve customer loyalty. The powerful solution streamlines the process of collecting, analyzing and acting upon customer feedback, transforming raw data into actionable insights.

Automating survey distribution and response compilation enables companies to maintain a real-time pulse on customer sentiment. Beyond mere data collection, these platforms offer robust analytics, segmentation capabilities and integration with other business systems, providing a comprehensive view of the customer experience.

As organizations increasingly recognize the link between customer loyalty and long-term success, NPS software emerges as a critical asset in building a customer-centric culture along with driving sustainable growth.

1 What is NPS Software?
2 Comparison Chart of Top Net Promoter Score (NPS) Tools
3 Key Features of Net Promoter Score Software
4 10 Best Net Promoter Score (NPS) Software & Tools
5 Why are NPS Software Important for Businesses?
6 Factors to Consider While Evaluating NPS Survey Software
7 Transforming CX: The Essential Role of NPS Software
8 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
9 FAQs on NPS Software

What is NPS Software?

NPS software refers to platforms that enable businesses to collect, analyze and act on NPS data. These solutions provide a comprehensive suite of features to streamline the NPS process, including survey builders, feedback collection, analytics dashboards and action planning tools.

The software enables businesses to track their performance over time, benchmark against competitors, and identify areas for improvement. By facilitating regular customer feedback collection, NPS software helps companies stay attuned to shifting customer needs and expectations.

Key objectives:

1. Measure customer loyalty: NPS software allows organizations to systematically gather customer feedback and calculate their overall NPS, providing a clear benchmark of customer loyalty.
2. Identify promoters and detractors: These platforms help distinguish between satisfied customers (promoters), neutral customers and dissatisfied customers (detractors), enabling targeted outreach as well as service recovery efforts.
3. Understand root causes: NPS software offers advanced analytics to uncover the key drivers behind customer sentiment, allowing businesses to address the underlying issues and improve the customer experience.
4. Drive organizational change: Aligns teams around NPS data and empowers them with the tools to act on customer feedback. NPS software catalyzes a customer-centric culture and builds continuous improvement.

Comparison Chart of Top Net Promoter Score (NPS) Tools

Compare top Net Promoter Score tools with our comprehensive chart, highlighting features and pricing to help choose the best solution.

Software	Key Features	Price	Free Trial
Omni24	Omnichannel feedback collection Advanced analytics and reporting Automated action planning AI-powered insights Customizable dashboards	$29/user/month	14-day free trial
Veemo	Robust survey creation Real-time data analysis Predictive intelligence Cross-channel experience management Enterprise-grade security	Custom Pricing	14-day free trial
SurveyMonkey	Intuitive survey builder 100+ survey templates Audience targeting	Starts at $25/month	14-day free trial
Delighted	Simple, mobile-friendly surveys Automated email follow-ups	Starts at $149/month	Available
Wootric	Contextual in-app surveys Automated customer outreach Sentiment analysis & trends	Custom Pricing	7-day free trial
Nicereply	Multi-channel survey distribution Customizable survey templates Real-time data dashboards	Starts at $49/month	14-day free trial
Promoter.io	Robust survey builder Customer segmentation and targeting	Custom Pricing	30-day free trial
Retently	Intuitive survey creation Customizable email templates Automated customer outreach	Starts at $49/month	14-day free trial

Key Features of Net Promoter Score Software

NPS software is designed to optimize feedback collection and drive actionable insights. However, let’s also explore other prominent features that help you build better strategies.

1. Automated Survey Distribution

Automated survey distribution is a powerful feature of NPS software that streamlines the process of sending surveys to customers. The functionality ensures surveys are delivered at optimal times through various channels such as email, SMS, or web links.

Automation reduces manual effort, improves efficiency and helps achieve higher response rates. By scheduling and managing survey distribution automatically, businesses can consistently gather feedback as well as maintain engagement with minimal administrative burden.

2. Real-Time Feedback Collection

Real-time feedback collection is a crucial feature of NPS software, allowing businesses to capture customer sentiments immediately after interactions. The feature enables organizations to receive/analyze feedback instantly from different channels like email, mobile apps, web forms, etc.

Immediate access to customer opinions helps businesses address issues promptly, make data-driven decisions and adapt strategies quickly to improve customer experience.

3. Customizable Surveys

Customizable surveys are a key feature of NPS software that lets businesses tailor survey content to align with their branding and objectives. Organizations can modify question formats, adjust visual elements and include specific metrics that are relevant to their goals.

The flexibility ensures that surveys are engaging, reflect the company’s identity, as well as collect actionable data that is directly relevant to the business’s needs and customer base.

4. Advanced Reporting Dashboard

An advanced reporting dashboard is an essential feature of NPS software. IT offers a comprehensive view of survey data through dynamic visualizations and detailed metrics. The dashboard typically includes charts, graphs and trend analyses that help businesses interpret feedback effectively.

The reporting dashboard supports informed decision-making and tracks performance over time by providing real-time data along with historical comparisons. The process identifies key areas for improvement in customer satisfaction.

5. Segmentation and Targeting

Segmentation and targeting features in NPS software enables you to analyze feedback based on different customer segments, such as demographics, purchase behavior, or engagement levels. The capability enables organizations to tailor follow-up actions along with communications more effectively.

Understanding the specific needs of various segments helps businesses enhance their customer experience strategies while address issues more precisely, leading to improved satisfaction.

6. Actionable Insights and Recommendations

Actionable insights and recommendations translate raw feedback into practical steps for improvement. The feature analysis survey data to identify key issues, opportunities for enhancement and effective strategies.

The businesses make informed decisions, prioritize actions and implement targeted changes by providing actionable recommendations. The system enhances overall customer satisfaction and drives positive outcomes.

10 Best Net Promoter Score (NPS) Software & Tools

Here’s the list of top NPS software tools recommended for businesses to effectively gauge and enhance customer satisfaction.

1. Omni24

Best NPS software for small & medium businesses

Omni24 is a customer experience platform, featuring robust NPS capabilities. It excels in gathering and analyzing feedback from various touchpoints, making it ideal for organizations focused on improving customer experience as well as engagement.

Key features:

User-friendly dashboard: Features an intuitive dashboard that simplifies the tracking and reporting of NPS scores/trends. Thus, making it easy to monitor performance.
Advanced analytics tools: The platform offers sophisticated analytics tools for in-depth trend analysis, helping businesses understand complex patterns in customer behavior.
Customizable surveys: It allows for the customization of surveys to align with branding and specific business goals, ensuring that feedback is relevant.
Omnichannel communication: Omni24 integrates multiple communication channels, including chat, email and social media, into a single platform. Hence, streamlining interactions and providing a unified customer experience.
Ticketing system: The software includes a ticketing system to manage and prioritize customer inquiries that tracks as well as resolves issues efficiently.
Real-time messaging: The platform provides real-time messaging capabilities, allowing businesses to respond to customer inquiries instantly while efficiently managing ongoing conversations.

Price: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features as well as add ons. The pricing plans can also be customized as per business needs.

2. Veemo Surveys

Top NPS tool for larger organizations with extensive workflow

Veemo Surveys is a powerful software designed to enhance consumer engagement through sophisticated survey management. As part of Veemo’s customer engagement suite of products, Veemo Surveys allows businesses to create, distribute and analyze surveys seamlessly.

Key features:

Automated NPS surveys: The software automates the distribution of NPS surveys, ensuring timely feedback collection without manual intervention and streamlining the feedback process.
Advanced analytics: The technology provides detailed analytics and trend tracking, helping businesses gain deep insights into customer satisfaction and identify key areas for improvement.
Case management: The software involves organizing and tracking feedback-related tasks to ensure issues are efficiently addressed. It integrates survey responses with support systems, allowing for effective prioritization and resolution of customer concerns.
Online reputation: Review management focuses on monitoring and responding to customer feedback to maintain a positive brand image. It aggregates reviews, enabling businesses to address concerns proactively while also improving their public perception.
Targeted campaigning: Veemo Survey allows businesses to distribute surveys to specific audience segments based on demographics or behaviors. The approach increases relevance and response rates by tailoring surveys to the interests of different groups. It ensures more effective feedback collection and insights.

Pricing: Veemo Surveys’s pricing plans start from $29/user/month and go up to $129/user/month (with advanced features) based on the add-ons. The software pricing is also customizable as per business requirements.

3. Qualtrics

Powerful net promoter score platform with intuitive interface

Qualtrics delivers an advanced experience management solution with powerful NPS features. It supports detailed feedback collection and analysis, offering robust tools for understanding customer satisfaction as well as driving business improvements.

Key features: The software provides customizable surveys, real-time feedback, comprehensive analytics, multi-channel distribution and seamless integration with various business systems. It also offers advanced reporting along with action planning tools.

Price: Pricing is custom and based on business requirements; contact for tailored quotes that match specific needs.

4. SurveyMonkey

Versatile net promoter score tool with customizable templates

SurveyMonkey is a versatile survey platform known for its ease of use and flexibility. It offers a range of NPS tools suitable for businesses of all sizes, making it a popular choice for gathering as well as analyzing feedback.

Key features: Businesses get to customize survey templates, gather real-time analytics and robust reporting tools. The NPS tool integrates well with various business applications as well as systems.

Price: Starts at $25/month for basic features. Advanced functionalities available in higher-tier plans.

5. Delighted

Intuitive NPS software with quicker integration capabilities

Delighted provides a user-friendly NPS platform designed to streamline the feedback collection process. It focuses on ease of use and integration, offering an efficient solution for businesses aiming to enhance customer engagement.

Key features: Delighted offers automated NPS surveys, real-time feedback along with a simple user interface. Businesses get to integrate with CRM as well as marketing tools. It provides clear, actionable insights and trend analysis.

Price: Starts at $60/month, with various plans based on survey volume and feature requirements.

6. Wootric

Top NPS platform with focus on real-time feedback

Wootric offers an intuitive NPS solution with a focus on real-time feedback and actionable insights. It is designed to help businesses monitor as well as enhance customer satisfaction effectively.

Key features: Wootric caters real-time feedback collection, advanced analytics and CRM integration. Teams incorporating this tool experience a user-friendly dashboard for tracking NPS scores and trends.

Price: Pricing starts at $99/month with different tiers based on features and survey volume.

7. Nicereply

Best net promoter score software with efficient integration capabilities

Nicereply specializes in integrating NPS into existing customer support systems. It offers a straightforward solution for measuring and improving customer satisfaction directly from support interactions.

Key features: The software provides automated NPS surveys, real-time feedback, customizable templates and integration with helpdesk software. Nicereply also gives actionable insights with its performance tracking tools.

Price: Plans start at $39/month; additional features available in higher-tier plans.

8. Promoter.io

Top NPS tool to streamline customer feedback

Promoter.io focuses exclusively on NPS, offering a streamlined experience for managing and analyzing customer feedback. It is designed to help businesses track loyalty and improve customer satisfaction.

Key features: The NPS platform gives you advanced analytics, real-time feedback collection, automated surveys along with CRM integration. It also offers comprehensive reporting and trend analysis tools.

Price: Starts at $200/month, with tiered pricing based on survey volume and feature set.

9. Retently

Intuitive NPS platform for extensive feedback management

Retently offers a robust NPS solution with a focus on user experience and comprehensive feedback management. It supports various survey distribution methods and provides detailed analytics.

Key features: Businesses get to customize NPS surveys, get real-time feedback, advance and integrate CRM with their existing applications. It also offers trend analysis to drive improvements.

Price: Plans start at $55/month, with different tiers based on features and response volumes.

10. GetFeedback

Best NPS tool for integrating with CX management

GetFeedback offers a versatile platform for NPS surveys with a focus on integrating feedback into the broader customer experience management. It supports multi-channel distribution and advanced analytics.

Key features: Customize surveys, collect live feedback and gather advanced reporting with GetFeedback’s extensive features. It also provides a user-friendly interface along with actionable insights.

Price: Starts at $35/month with varying plans based on the number of surveys and features required.

Why are NPS Software Important for Businesses?

The Net Promoter Score (NPS) tool is of paramount importance for businesses of all sizes and industries. Here are the reasons why the NPS tool is crucial for business success:

What are NPS tools important for businesses_

Automated data collection: NPS software streamlines the process of gathering customer feedback by automatically sending surveys and compiling responses. This saves time and resources compared to manual methods while ensuring a consistent flow of up-to-date customer sentiment data.
Real-time insights: Businesses get to access customer feedback in real-time with the NPS tool. It allows for quick identification of trends, issues, or opportunities, enabling rapid response to customer needs.
Segmentation and analysis: Advanced NPS tools offer powerful segmentation capabilities, allowing businesses to analyze feedback based on various criteria such as customer demographics, product lines or geographical regions. The granular insight helps in tailoring strategies for specific customer groups.
Closing the feedback loop: NPS software facilitates the process of following up with customers, particularly those who provide negative feedback. It helps in addressing issues promptly, potentially turning detractors into promoters and demonstrating the company’s commitment to customer satisfaction.
Employee engagement: Many NPS software solutions include features for internal use, allowing companies to measure employee satisfaction and engagement. It helps in identifying areas for improvement in the workplace, which often translates to better customer experiences.

Factors to Consider While Evaluating NPS Survey Software

Following are the key factors to consider in NPS survey software and ensure the tool aligns with your business goals.

factors to consider while selecting NPS software

Usability of the Interface
The user interface of NPS software is crucial for adoption and efficiency. A clean, intuitive design allows users from various departments to navigate the tool easily without extensive training. A user-friendly interface encourages team members to engage with the software’s features, driving better insights and actions.

Customization Options
Look for software that provides flexible survey templates, question types and branding options. You get to create questions that resonate with your audience and reflect your brand identity. The ability to customize surveys can lead to more relevant feedback and higher response rates.

Integration with Existing Tools
Assess how well the NPS software integrates with your existing customer relationship management (CRM) systems, email platforms and analytics tools. Seamless integration is key for a holistic approach to data analysis. Choose software that enhances your current tech stack without requiring massive changes.

Scalability of the Solution
Evaluate how easily the NPS tool can accommodate an increasing volume of surveys, respondents and additional features as your requirements change. A scalable solution ensures you won’t outgrow your tool and can continue to effectively analyze customer feedback in the long run.

Support and Training Resources
The level of customer support and training offered by NPS platform providers can significantly impact your team’s experience. Investigate the type of support available, such as live chat, email, or phone assistance. Training resources, like webinars, tutorials and documentation, can help your team effectively utilize the software.

User Reviews and Reputation
Research customer testimonials, case studies, and industry reviews to gauge the software’s reliability. Positive feedback from other users can indicate a robust and well-supported product, while a strong reputation in the market often reflects high quality along with customer satisfaction.

Transforming CX: The Essential Role of NPS Software

Net Promoter Score (NPS) software empowers businesses by transforming customer feedback into actionable insights. It automates data collection, provides real-time analysis and enables precise customer segmentation.

The powerful tool facilitates benchmarking against industry standards and helps close the feedback loop efficiently. By offering trend analysis and predictive insights, NPS tool allows businesses to address customer needs proactively. It also builds employee engagement, creating a customer-centric culture throughout the organization.

NPS software drives informed decision-making, enhances customer loyalty, and contributes to sustainable business growth. By leveraging these capabilities, companies can continuously improve their products, services and overall customer experience.

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FAQs on NPS Software

1. What are the benefits of Net Promoter Score?

Net Promoter Score (NPS) offers insights into customer loyalty and satisfaction by classifying customers as promoters, passives, or detractors. It provides a simple metric for tracking customer sentiment over time, facilitating targeted improvements in service or product offerings. It helps foster a customer-centric culture within organizations.

2. Are there any drawbacks to using Net Promoter Score?

While NPS is widely used, it has limitations. The simplistic classification can overlook nuances in customer feedback and may not capture the full spectrum of experiences. Furthermore, reliance on a single metric can lead to misinterpretation of customer loyalty and may not fully represent the effectiveness of a business strategy.

3. What are the alternatives to Net Promoter Score?

Alternatives to NPS include Customer Satisfaction Score (CSAT), which measures satisfaction with specific interactions and Customer Effort Score (CES), which assesses the ease of customer experience. In addition, comprehensive qualitative surveys and focus groups can provide deeper insights into customer perceptions, enabling more targeted improvements.

4. How do I interpret and act on NPS results?

NPS results are categorized into Promoters, Passives and Detractors. Analyze the data to identify patterns and trends in customer feedback. Act on insights by addressing issues highlighted by Detractors, leveraging positive feedback from Promoters and implementing improvements based on overall sentiment. Regularly review results to refine strategies and enhance customer experience.

Best NPS Tools for Real-Time Customer Insights

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