9 Best Chatbot Builders Recommended for Business in 2025

Revolutionize Engagement Deploying the Best Chatbot Builders

Create intelligent chatbots that enhance customer engagement and deliver instant, accurate responses with our advanced bot builders.

24/7 Customer Support

Chatbots provide round-the-clock customer support, ensuring that customers can get assistance at any time, even outside of regular business hours. It improves customer satisfaction by providing immediate responses to inquiries and issues.

Cost Efficiency

Implementing a chatbot builder can significantly reduce customer service costs by handling routine inquiries and tasks, allowing human agents to focus on high-value interactions. It leads to overall cost savings and more efficient resource allocation.

Enhanced Customer Engagement

Chatbots can engage customers in personalized and interactive conversations, improving the overall customer experience. They can provide tailored recommendations, answer FAQs and assist with purchases, enhancing customer satisfaction.

Data Collection and Insights

Chatbot builders help create bots to collect valuable data from customer interactions, providing insights into customer preferences, behaviors and common issues. The information can be used to improve products/services/business strategies, leading to better customer experiences.

Chatbot builders have revolutionized how businesses interact with customers, streamline operations and boost engagement. These powerful tools allow companies of all sizes to create intelligent, conversational interfaces without extensive coding knowledge.

Whether you’re looking to enhance customer support, automate lead generation, or improve internal processes, we’ll help you find the perfect chatbot builder for your needs. Dive in to discover how these innovative platforms can transform your digital interactions and drive business growth.

In this comprehensive guide, we’ll explore the top chatbot builders on the market, comparing their features, ease of use and integration capabilities.

1 What is a Chatbot Builder?
2 Top 9 Chatbot Builders at a Glance
3 Must Have Features of a Chatbot Builder
4 Different Types of Chatbot Builders
5 What Makes a Good Chatbot Builder?
6 9 Best Chatbot Builder Software and Platforms
7 Why Do You Need a Chatbot Builder?
8 5 Important Use Cases of AI Bot Builders
9 Leverage Chabot Builder to drive Better Customer Engagement
10 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
11 FAQs about Chatbot Builders

What is a Chatbot Builder?

Chatbot Builder is a tool or platform designed to help businesses and developers create conversational AI agents, commonly known as chatbots, without requiring extensive programming knowledge. These chatbots can be used to automate customer interactions, provide support or assist with various tasks across different channels like websites, messaging apps or social media platforms.

The significance of a chatbot builder lies in its ability to enhance customer experience (CX) and streamline business operations. Automating customer interactions allows businesses to provide instant responses to inquiries, improve engagement and reduce response times. Such efficiency elevates the customer journey and enables staff to focus on more complex tasks.

Key objectives:

Simplify chatbot creation: Make it easy for non-technical users to design and deploy chatbots without coding expertise.
Enhance customer service: Provide 24/7 automated support to improve response times and customer satisfaction.
Reduce operational costs: Automate routine inquiries to free up human agents for more complex tasks.
Increase engagement: Create interactive experiences that can guide users, answer questions and provide personalized recommendations.

Top 9 Chatbot Builders at a Glance

If you’re looking to build a chatbot for your business, here’s the list of chatbot builders available that can help you get started.

Software	Key Features	Price	Trial
Omni24	Multi-channel support Visual bot builder AI-powered chatbots Integration with CRM tools Analytics dashboard	Starts at $34/month	14-day free trial
Veemo	No-code bot builder AI-powered responses Integration with major platforms Analytics and user segmentation Live chat takeover	Free plan available; Pro plan starts at $34/month	14-day free trial
ManyChat	Facebook Messenger integration Visual flow builder Automation tools	Free plan available; Pro plan starts at $15/month	Free plan available
BotPress	Conversational marketing AI-powered chatbots Integration with CRM systems	Custom pricing; Starts around $50/month	Free plan available
Landbot	Customizable chatbots Product tours Customer data platform	Starts at $59/month	14-day free trial
Landbot	Customizable chatbots Product tours Customer data platform	Starts at $59/month	14-day free trial
Dialogflow	Natural language processing Multi-platform integration Analytics and monitoring	Free plan available; Enterprise edition pricing varies	Free plan available
Tars	Drag-and-drop builder Machine learning Human takeover	Starts at $50/month	14-day free trial
Mobile Monkey	.Analytics and user segmentation Conversational marketing Customer data platform	$119/month/user	Free plan available
ManyChat	AI-powered chatbots Live chat takeover Automation tools	$15/month/user	Free plan available

Must Have Features of a Chatbot Builder

Are you considering incorporating a chatbot on your website or social media platforms to improve customer engagement and streamline communication?

1. User-Friendly Interface

A crucial feature of any chatbot builder is a user-friendly interface. It should allow users, even those without technical backgrounds, to create and manage chatbots easily.
Key aspects of a user-friendly interface include:

Drag-and-drop functionality: This allows users to visually construct conversation flows without coding.
Intuitive design: The layout should be clear & logical with easily identifiable tools and functions.
Visual conversation builder: It helps users map out and understand the flow of conversations.
Preview mode: Users should be able to test their chatbot in real-time as they build it.

A user-friendly interface significantly reduces the learning curve & time required to create effective chatbots, making it accessible to a wider range of businesses and individuals.

2. Natural Language Processing (NLP)

Natural Language Processing is a critical feature that enables chatbots to understand and respond to user inputs more naturally.
NLP capabilities should include:

Intent recognition: The ability to understand the user’s intention behind a message.
Entity extraction: Identifying and extracting specific pieces of information from user inputs.
Sentiment analysis: Recognizing the emotional tone of user messages.
Language understanding: The ability to process and respond in multiple languages.

Advanced NLP allows chatbots to handle complex queries, understand context and provide more human-like interactions, greatly enhancing the user experience.

3. Multi-Channel Integration

Modern customers interact with businesses through various platforms. A good chatbot builder should offer multi-channel integration capabilities.
The multichannel feature should support:

Website integration: Embedding the chatbot directly into a company’s website.
Social media platforms: Integration with popular platforms like Facebook Messenger, WhatsApp and Twitter.
Mobile apps: The ability to incorporate the chatbot into mobile applications.
Voice assistants: Integration with voice-based platforms like Alexa or Google Assistant.

Multi-channel integration ensures that businesses can provide consistent customer service across all touchpoints, meeting customers where they are most comfortable.

4. Customization and Personalization

The ability to customize and personalize chatbots is essential for creating engaging user experiences that align with a brand’s identity.
Customization features should include:

Visual customization: The ability to adjust the chatbot’s appearance to match brand colors and style.
Personality customization: Options to set the chatbot’s tone and style of communication.
Response customization: The ability to create custom responses for specific scenarios.
User data integration: Utilizing user data to provide personalized interactions and recommendations.

Customization allows businesses to create unique chatbot experiences that resonate with their target audience and reinforce their brand identity.

5. Analytics and Reporting

Robust analytics & reporting features are crucial for understanding chatbot performance or user behavior.
Key analytics features should include:

Conversation analytics: Insights into common user queries, conversation flows and drop-off points.
Performance metrics: Data on response times, resolution rates and user satisfaction.
User behavior analysis: Understanding how users interact with the chatbot and what they’re looking for.
Customizable dashboards: The ability to create tailored reports focusing on specific KPIs.

Good analytics help businesses continually improve their chatbots, identify areas for optimization and measure the ROI of their chatbot implementation.

6. Integration with External Systems

The ability to integrate with external systems and databases is crucial for creating powerful, functional chatbots.
Integration capabilities should include:

CRM integration: Connecting with customer relationship management systems to access and update customer information.
E-commerce platform integration: Linking with online stores to provide product information, process orders and handle inquiries.
API access: The ability to connect with various third-party services and databases.
Workflow automation: Integration with task management and automation tools.

These integrations allow chatbots to access necessary information and perform actions across various systems, providing more comprehensive service.

7. AI and Machine Learning Capabilities

Artificial Intelligence and Machine Learning features enable chatbots to improve over time and handle more complex interactions.
Key AI and ML features include:

Learning from interactions: The ability to improve responses based on past conversations.
Pattern recognition: Identifying common user behaviors and queries to optimize responses.
Predictive analysis: Anticipating user needs based on historical data and current context.
Automated training: The capacity to learn and adapt without constant manual updates.

AI and ML capabilities make chatbots more intelligent, allowing them to provide increasingly relevant and helpful responses over time.

8. Human Handoff and Live Chat Integration

While chatbots can handle many queries, there will always be situations that require human intervention. A good chatbot builder should offer seamless human handoff capabilities.
The feature should include:

Intelligent routing: The ability to recognize when a query is too complex and needs human assistance.
Smooth transition: A seamless handover process from bot to human agent without losing context.
Live chat integration: The option for users to request human assistance at any point.
Chat transcript access: Providing human agents with the full conversation history for context.

Human handoff ensures that complex or sensitive issues are handled appropriately, maintaining high levels of customer satisfaction even when the chatbot reaches its limits.

Different Types of Chatbot Builders

Chatbots help in improving customer service and engage with their audience. There are many chatbot builders that help you create a bot without the need for any programming experience.

1. Rule-Based Chatbot Builders

Rule-based chatbot builders use predefined rules and decision trees to create conversational flows. These platforms allow users to design chatbots that follow specific pathways based on user inputs. While limited in handling complex queries, they excel in scenarios with predictable conversations. Rule-based builders are ideal for creating simple, focused chatbots for specific tasks or frequently asked questions.

2. AI-Powered Chatbot Builders

AI-powered chatbot builders leverage machine learning and natural language processing to create more sophisticated conversational agents. These platforms enable chatbots to understand context, learn from interactions, and handle complex queries. They can interpret user intent, provide more natural responses and improve over time. AI-powered builders are suitable for creating versatile chatbots capable of engaging in more human-like conversations.

3. Hybrid Chatbot Builders

Hybrid chatbot builders combine rule-based and AI-powered approaches. These platforms allow users to create chatbots that can follow predefined scripts for common scenarios while utilizing AI capabilities for more complex interactions. This approach offers the best of both worlds: the reliability of rule-based systems and the flexibility of AI. Hybrid builders are ideal for businesses seeking balanced performance and adaptability.

4. Industry-Specific Chatbot Builders

Industry-specific chatbot builders are tailored to meet the unique needs of particular sectors such as healthcare, finance or e-commerce. These platforms come pre-loaded with industry-relevant knowledge, compliance features and specialized functions. They often include templates and modules designed for common use cases within the industry, allowing for faster deployment of chatbots that address sector-specific challenges and regulations.

5. Open-Source Chatbot Builders

Open-source chatbot builders provide freely available frameworks and tools for creating customizable chatbots. These platforms offer extensive flexibility and control over the chatbot’s functionality and integrations.
Developers can modify the source code to suit specific needs, contribute to the community, and benefit from ongoing improvements. Open-source builders are ideal for organizations seeking full customization and those with in-house development resources.

6. Visual Flow Builders

Visual flow builders offer a graphical interface for designing chatbot conversations. Users can create complex dialogue flows using drag-and-drop elements, decision points, and branches. This visual approach simplifies the process of mapping out conversation scenarios and user journeys. Visual flow builders are particularly useful for non-technical users who need to create sophisticated chatbot logic without coding.

7. Enterprise-Grade Chatbot Builders

Enterprise-grade chatbot builders are robust platforms designed for large-scale deployments across complex organizations. These builders offer advanced features like multi-language support, seamless integration with existing enterprise systems, robust security measures, and comprehensive analytics. They often include collaboration tools, version control, and scalable architecture to support chatbots serving thousands of users across various departments and functions.

8. Channel-Specific Builders

Channel-specific builders focus on creating chatbots for particular communication platforms like Facebook Messenger, WhatsApp, or Slack. These builders are optimized for the unique features and constraints of their target channels. They often provide templates and tools tailored to the platform’s user interface and interaction styles. Channel-specific builders are ideal for businesses looking to engage customers on specific messaging platforms or social media networks.

What Makes a Good Chatbot Builder?

Chatbots help businesses to engage with their customers and streamline their customer service processes. A good chatbot builder has unique set of skills that set them apart from the rest.

Key Qualities of an Effective Chatbot Builder

Ease of use: A good chatbot builder should have an intuitive, user-friendly interface. It should allow users to create and manage chatbots without extensive technical knowledge. The features like drag-and-drop functionality, visual flow builders and pre-built templates contribute to ease of use.
Customization options: The ability to tailor the chatbot’s appearance, personality and responses is crucial. It includes customizing the chat widget design, creating unique conversation flows and adjusting the bot’s tone to match the brand voice.
User centric mindset: A good chatbot builder prioritizes the user experience above all else. They design chatbots that are intuitive, easy to use and provide value to the end user. They understand the importance of crafting conversational responses that feel natural and engaging.
Integration capabilities: A good builder should offer seamless integration with various platforms and tools. It includes social media channels, websites, CRM systems and other business software to ensure smooth data flow across systems.
Analytics and reporting: Robust analytics tools are essential for measuring chatbot performance and user engagement. The builder should provide detailed insights into conversation flows, user behavior and key performance indicators to help optimize the chatbot over time.
Creativity: Designing a chatbot that stands out from the competition requires creativity. A good chatbot builder is able to think outside the box and come up with innovative solutions to make the chatbot more engaging.
Support and resources: Comprehensive documentation, tutorials and responsive customer support are valuable assets. A good chatbot builder should provide resources to help users maximize the platform’s potential and quickly resolve any issues.

9 Best Chatbot Builder Software and Platforms

Chatbots have become an essential tool for businesses looking to improve customer service, automate tasks and increase efficiency.

1. Omni24

Excellent multi-channel chatbot builder platform

Omni24 is a customer experience software that offers chatbots, live chat, email automation and a knowledge base to support businesses in providing excellent customer service. The platform allows for seamless integration with various e-commerce platforms and boasts of powerful features for easy customization as well as management, unlike LiveChat features that aren’t user-friendly.

Keys features:

Live chat: Omni24’s provides real-time communication between customers and support agents on websites/apps. Offers features like chat routing, canned responses, and file sharing for efficient support.
Real-time chat: Enables instant communication with website visitors, allowing quick problem-solving and customer engagement.
Knowledge base: Omni24 offers a customizable knowledge base that enables businesses to provide self-service options for customers and prevent repetitive requests.
Ticket management: Organizes customer inquiries into trackable tickets, enabling prioritization, assignment and resolution tracking. The feature streamlines support workflows and ensures no customer request falls through the cracks.
Unified conversation view: Provides a comprehensive overview of each customer’s interaction history across all channels. Agents can access all relevant information in one place, enabling more personalized and efficient support.

Pricing: Omni24’s pricing starts from $29/user/month and goes up to $149/user/month based on the features as well as add-ons. All plans come with a 14 14-day free trial that includes a shared inbox, knowledge base and omnichannel support.

2. Veemo Chat

Best chatbot builder for social media platforms

Veemo Chat is an omnichannel live chat software that helps businesses communicate with their customers in real-time, providing a seamless customer support experience. Businesses use Veemo platform to offer instant support to website visitors, resolve issues and provide personalized recommendations. Its use case is sales, where businesses engage with potential customers, address their concerns and guide them towards making a purchase.

Key features:

360-degree customer view: Veemo provides a 360-degree view of the customer that includes chat transcripts, emails, social media interactions and more. It helps businesses to personalize communications and provide more targeted support.
Widget customization: Customize your chat widget to match your brand with a wide range of design options and advanced customization features.
Automated chatbots: Use Veemo’s AI-powered chatbots to handle basic customer queries and free up time for customer service agents to manage more complex issues.
Knowledge base: Build a comprehensive database of information and resources for customers to find answers to their questions independently. Includes search functionality, categorization and article management.
Surveys and feedback: The software can create and distribute surveys to gather feedback from customers, helping in understanding customer needs as well as improve overall satisfaction levels.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to $129/user/month based on the features. The software pricing is also customizable as per business requirements.

3. ManyChat

Richly featured bot builder platform

ManyChat is another popular platform for creating chatbots, primarily for Facebook Messenger and Instagram with additional support for SMS or email.
Key features: Drag-and-drop flow builder, keyword automation, custom fields for personalization, conditional logic and A/B testing. ManyChat offers robust marketing automation features, including abandoned cart recovery and product recommendations.
Price: Free plan available. Pro plans start at $15/month with pricing based on the number of subscribers.

4. Dialogflow

Great chatbot builder with advanced NLP capabilities

Dialogflow is Google’s advanced natural language understanding platform for designing and integrating conversational user interfaces into mobile apps, web applications, devices.
Key features: Advanced natural language processing, multi-language support, machine learning capabilities, integration with Google Assistant and support for voice-based conversations. Dialogflow can be integrated with various platforms and offers detailed analytics.
Price: Free plan available. Paid plans start at $0.002 per request for the Essentials Edition with custom pricing for the Enterprise Edition.

5. Botpress

Open source chatbot builder platform

Botpress is an open-source chatbot platform that offers both cloud and self-hosted options, providing flexibility for developers as well as businesses.
Key features: Visual flow editor, natural language understanding, multi-language support, role-based access control and a wide range of integrations. Botpress also offers advanced features like contextual awareness and dialog management.
Price: Open-source version is free. Cloud plans start at $99/month with custom pricing for enterprise solutions.

6. Landbot

Best no code chatbot builder for conversational experiences

Landbot is a no-code chatbot builder that focuses on creating engaging, conversational experiences for websites and other platforms.
Key features: Drag-and-drop interface, conditional logic, web widget and full-page chatbot options, data export or integrations with various CRM & marketing tools. Landbot also offers human takeover capabilities and advanced analytics.
Price: Free plan available. Paid plans start at $30/month for the Starter version with custom pricing for enterprise needs.

7. Tars

Popular platform to build bots for lead generation

Tars specializes in creating conversational landing pages and chatbots for lead generation & customer support.
Key features: Template library, conditional branching, lead qualification flows, appointment scheduling & integration with various CRM and marketing platforms. Tars also offers detailed analytics and A/B testing capabilities.
Price: Pricing starts at $99/month for the Professional plan with custom pricing for enterprise solutions. No free plan is available, but they offer a free trial.

8. MobileMonkey

Best Chatbot platform for multi-channel marketing automation

A versatile chatbot platform specializing in multi-channel marketing automation across Facebook Messenger, SMS, and web chat. It offers intuitive visual bot building and seamless integration with major marketing tools.
Features: Visual drag-and-drop builder, OmniChat inbox, automated drip campaigns, lead generation tools, and advanced analytics for performance tracking.
Price: Free plan available. Paid plans start at $119/month, with custom enterprise pricing for larger organizations.

10. ManyChat

Top chatbot building for Facebook and Instagram apps

Popular chatbot builder focusing on Facebook Messenger and Instagram messaging, designed for marketing automation as well as lead generation with no coding required.
Features: Visual flow builder, broadcast messaging, automated sequences, custom fields for personalization, and advanced targeting options.
Price: Free plan available. Pro plan starts at $15/month, scaling with subscriber count.

Why Do You Need a Chatbot Builder?

Having a chatbot for your business has become almost essential. Chatbots are computer programs designed to simulate conversation with human users, especially over the internet.

Enhanced Customer Service
chatbots provide instant, 24/7 customer support, addressing common queries and issues without human intervention. It improves response times and customer satisfaction while reducing the workload on your support team.
Cost-Effectiveness
Automating routine inquiries and tasks, chatbots significantly reduce operational costs associated with customer service. They can handle multiple conversations simultaneously, scaling your support capabilities without proportionally increasing costs.
Lead Generation and Qualification
Chatbots can engage website visitors, collect information and qualify leads before handing them off to sales teams. It streamlines the sales process and improves conversion rates.
Personalized User Experience
Advanced chatbots can offer personalized recommendations and responses based on user data or behavior, enhancing the overall customer experience.
Data Collection and Insights
Chatbots gather valuable data on customer preferences, common issues and frequently asked questions. The information can inform business strategies and product improvements.
Increased Engagement
Interactive chatbots can boost user engagement on websites or social media platforms, keeping visitors on your site longer and potentially increasing conversion rates.

5 Important Use Cases of AI Bot Builders

AI bot builders have revolutionized the way businesses interact with their customers. These innovative tools use AI to create chatbots that can manage many tasks effectively.

1. Customer Support Automation

AI bot builders enable companies to create intelligent chatbots that handle routine customer inquiries 24/7. These bots can answer frequently asked questions, troubleshoot common issues and escalate complex problems to human agents when necessary. It improves response times, reduces support costs and frees up human staff for more complex tasks.

2. E-commerce Sales Assistance

Online retailers use AI bots to guide customers through the shopping process. These bots can recommend products based on customer preferences, answer questions about product features, provide sizing advice and assist with checkout. Its personalized assistance can increase sales conversions and improve the overall shopping experience.

3. Lead Generation and Qualification

Marketing teams leverage AI bots to engage website visitors, collect contact information and qualify leads. Bots can initiate conversations, ask qualifying questions and schedule appointments with sales representatives for promising prospects. The automated approach helps businesses efficiently nurture leads and focus human resources on the most promising opportunities.

4. Employee Onboarding and Training

HR departments use AI bots to streamline the onboarding process for new employees. Bots can guide new hires through paperwork, answer common questions about company policies and provide training materials. This ensures consistent onboarding experiences and reduces the workload on HR staff.

5. Personal Productivity Assistants

AI bot builders allow individuals to create personalized digital assistants. These bots can help manage schedules, set reminders, track habits and provide motivational support. For example, a user might create a bot to help them stick to a fitness routine or study schedule.

6. Information Retrieval and Knowledge Management

Businesses use AI bots to make internal knowledge more accessible. These bots can search through company databases, documentation and communication channels to quickly retrieve relevant information for employees. It improves productivity by reducing time spent searching for information and ensures consistent access to up-to-date knowledge.

Leverage Chabot Builder to drive Better Customer Engagement

In conclusion, using a chatbot builder unlocks new opportunities for innovation in customer service. These platforms allow businesses to create sophisticated, AI-powered bots that enhance user interaction and engagement. With continuous advancements in AI technology, a chatbot builder provides a cutting-edge solution to meet modern customer expectations. Adopting this tool ensures businesses stay ahead of the curve, offering smart, automated solutions that improve both the customer experience and operational efficiency..

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch

Start 14 Days Trial

FAQs about Chatbot Builders

1. What is a bot builder?

A bot builder, also known as a chatbot creator, is a tool or platform that allows users to create and customize chatbots without the need for programming knowledge. Bot builders typically offer a user-friendly interface and drag-and-drop functionality to make it easy for anyone to create their own chatbot.

2. Why do you need a chatbot creator?

Chatbots have become increasingly popular in recent years as businesses look for ways to automate customer service, improve user engagement and streamline communication. A chatbot creator allows businesses to easily create and deploy chatbots on their websites, social media platforms or messaging apps without the need to hire a developer.

3. Which is the easiest chatbot builder to use?

There are many chatbot builders available, each with its own set of features and capabilities. Some user-friendly chatbot builders include Chatfuel, ManyChat and Botsify. These platforms offer drag-and-drop interfaces, pre-built templates and integrations with popular messaging apps, making it easy for even beginners to create their own chatbots.

4. What are the features of a visual chatbot builder?

A visual chatbot builder allows users to design and customize chatbots using a visual interface, rather than writing code. These builders typically offer drag-and-drop functionality, pre-built templates and integrations with various messaging platforms. Visual chatbot builders make it easy for users to create and customize chatbots without the need for technical skills.

5. How can I create my own chatbot?

To create your own chatbot, you can start by choosing a chatbot builder that suits your needs and preferences. Then, you can follow the platform’s instructions to design & customize your chatbot, including setting up automated responses, integrating with messaging apps and testing your bot. Once you are satisfied with your chatbot, you can deploy it on your website or social media platforms to interact with users in real-time.

9 Best Chatbot Builders Recommended for Business

Trusted by Leading Brands