9 Best Business Messaging Apps & Software in 2025

Convenient Instant Messaging Apps for Smooth Buying Journey

Collaborate with clients and address their service or sales requests by using an excellent business messaging software.

Higher Customer Satisfaction

Provide the ease of communication with business messaging software. It allows customers to submit requests 24×7 without waiting for an agent to be ready. The direct and instant nature of business messaging often leads to higher customer satisfaction.

Better Customer Engagement

Engaging customers becomes a breeze with the best business messaging app. It empowers customers to reach out to businesses through their preferred channels. It allows them to respond to conversations at their own pace.

Handling Multiple Conversations at Once

Manage multiple customer service conversations simultaneously at different stages of their journey. The multitasking ability of business messaging apps speeds up the response time and improves efficiency significantly.

Enhance Customer’s Product Knowledge

Improve your customer’s knowledge about your product through business instant business messaging. Send a message highlighting the must-know features while users are browsing a product on your website and deliver personalized experiences.

Communication is key for running a successful business. Traditional methods like email and phone calls are no longer enough to meet the demands of modern business needs.

The way businesses communicate internally and externally has evolved significantly. Business messaging apps are in vogue as a convenient and efficient way to communicate within a professional setting. The apps offer various features tailored towards enhancing collaboration, productivity and overall communication efficacy in the workplace.

Let us explore the features and advantages of a business messaging platform, as well as provide recommendations for some of the top instant messaging apps in the market.

1 What are Business Messaging Apps?
2 What is Instant Messaging ?
3 Business Messaging Apps Types
4 Top 9 Business Messaging Apps & Software for Your Business
5 5 Top Instant Messaging Apps for Customers
6 Key Benefits of Using Business Messaging Apps
7 Best Marketing Tips for Instant Messaging Apps
8 Factors that Makes a Good Business Messaging App
9 How to Choose the Right Business Messaging Platform for Your Business?
10 Stay Connected with Omni24: An Business Messaging Software
11 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
12 FAQs about Business Messaging Apps

What are Business Messaging Apps?

Business messaging apps refer to communication tools that enable real-time messaging, collaboration and file sharing within teams or with external stakeholders. They aim to streamline communication, boost productivity and facilitate seamless exchange of information.

The platforms often integrate with other business software, enabling seamless workflow management and information sharing. By centralizing communication and reducing email dependency, business messaging apps increases productivity, enhance team collaboration and streamline project coordination.

Key objectives:

Enables real-time communication among team members.
Streamlines workflows and information sharing across departments.
Improves productivity by reducing email clutter and providing instant messaging capabilities.
Enhances security compliance with features like encryption and administrative controls.
Facilitates seamless integration with other business messaging platforms and tools.

What is Instant Messaging ?

Instant messaging (IM) refers to real-time communication that allows users to send and receive text-based messages instantly over the internet. It enables individuals or groups to have real time conversations, sharing of files, exchanging multimedia content and conduct audio or video calls.

Unlike email, instant messaging facilitates synchronous communication, making it an efficient tool for quick collaboration, discussion, video chat, and problem-solving in both personal as well as professional contexts.

Use of Instant Messaging for Business:

Team collaboration and communication: Facilitates real-time information sharing and discussions among team members. Enables quick decision-making and problem-solving through instant messaging channels.
Customer support and engagement: Provides a convenient and immediate channel for customers to reach out for assistance. Allows businesses to offer prompt personalized support, improving customer satisfaction.
Enhance team productivity: Reduces email clutter and streamlines communication through instant messaging. Enables seamless file sharing and screen sharing for collaborative work.
Remote workforce management: Bridges communication gaps for remote and distributed teams. Helps in organizing virtual meetings, brainstorming sessions and project coordination.
Sales and lead generation: Enables businesses to engage with potential customers in real-time through website chat. It offers a direct communication channel for lead nurturing and sales support.

Business Messaging Apps Types

Messaging software for business can be categorized into different types based on their features and intended use cases.

Team Collaboration Apps: Business messaging apps are designed for internal communication and collaboration within teams or organizations. For examples include Slack, Microsoft Teams, Google Chat and Flock.
Unified Communications Platforms: The instant messaging apps combine various communication channels like messaging, video conferencing and voice calling into a single platform. Some examples include Zoom, Cisco Webex Teams, RingCentral and 8×8 Work.
Customer Messaging Apps: The application facilitates real-time communication between businesses and their customers for support, sales, or engagement purposes. Some examples include Intercom, Drift, Crisp, and Zendesk Chat.
Enterprise Messaging Apps: These messaging apps are tailored for large enterprises and offer advanced features like compliance, security & integration with other enterprise systems. Some examples include Symphony, Cisco Jabber and Flock.
Industry-Specific Messaging Apps: Using messaging apps for business cater to specific industries or use cases, such as healthcare, logistics, or field services. Few examples include TigerConnect (healthcare), Crew (construction) and Vector (logistics).
Secure Messaging Apps: Business messaging apps prioritize end-to-end encryption and security features for sensitive communications within organizations or between businesses & clients. Some examples include Signal, WhatsApp for Business and Wickr.
Conversational AI and Chatbot Platforms: Leveraging messaging apps for business enable them to build chatbots for automated messaging and customer interactions. Some examples include Dialog Flow, Amazon Lex and IBM Watson Assistant.

Top 9 Business Messaging Apps & Software for Your Business

Effective communication and collaboration have become paramount for organizational success. Business messaging apps have emerged as powerful tools, enabling seamless real-time interactions.

1. Omni24

Best for project management, team collaboration & instant messaging

Omni24 is a customer experience platform that has established itself as a powerhouse in the business messaging arena, renowned for its user-friendly interface and robust collaboration features. Its intuitive design makes it easy for teams to navigate and adopt, while its extensive integration capabilities allow for seamless connections with a vast array of tools.

Key Features:

Ticketing system: The software offers an automated ticketing system and prioritizes support requests based on predefined rules. This automation streamlines ticket management and helps agents to resolve issues more efficiently.
AI-powered chatbots: Utilizes AI to handle routine inquiries and automate responses, improving efficiency and user experience.
Team inbox: The platform provides a centralized agent workspace that integrates email, chat and social media interactions. This feature allows support agents to manage all customer communications from a single interface.
Campaign management: Supports the creation and management of marketing campaigns through automated messaging and targeted communications.

Pricing: The pricing starts from $29/user/month with one inbox feature to unlimited inbox for $149/user/month. The pricing depends on factors like the number of users, the level of features required and the scale of customer support operations. Omni24 also offers a 14-day free trial for businesses to explore its features. Check out their pricing for more detailed comparison.

2. Veemo Chat

Top business communication and customer experience solution

Veemo Chat is an omnichannel live chat software that helps businesses communicate with their customers in real-time, providing a seamless customer support experience.The software is a part of Veemo’s customer engagement suite of products designed to streamline and enhance various aspects of business operations.

Businesses use Veemo Chat to offer instant support to website visitors, resolve issues and provide personalized recommendations.

Key Features:

Shared inbox: Centralizes all customer interactions into a single shared inbox for better team collaboration and streamlined management.
Knowledge base: Provides a self-service knowledge base for customers to find answers and resolve issues independently.
Omnichannel support: Integrates across multiple channels such as email, chat and social media for a unified customer service experience.
AI-powered responses: Uses AI to deliver automated, intelligent responses and assist agents with suggested replies as well as insights.
Advanced analytics: Offers detailed analytics and reporting on ticket volumes, response times, as well as customer satisfaction to refine support strategies.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to $129/user/month based on the features. The software pricing is also customizable as per business requirements. It also offers a 14-Day free trial. Checkout their pricing plans for a more detailed comparison.

3. Microsoft Teams

Excellent collaboration features and seamless integration

As part of the Microsoft 365 suite, Microsoft Teams has emerged as a compelling choice for businesses deeply invested in the Microsoft ecosystem. Its tight integration with other Microsoft applications, such as Outlook, SharePoint and OneDrive, creates a seamless as well as familiar experience for users.

Key Features: Comprehensive collaboration features, including video conferencing, file sharing, and real-time co-authoring. Seamless integration with Microsoft Office applications, enabling efficient document collaboration. Robust security and compliance features, including data encryption & eDiscovery capabilities.

Pricing: Microsoft Teams is included in various Microsoft 365 subscriptions with prices starting at $5 per user per month for the Business Basic plan and scaling up to $20 per user per month for the Enterprise E3 plan.

4. Google Chat

Best Messaging and team collaboration app

Google Chat, formerly known as Hangouts Chat, is a robust messaging solution from Google designed to work seamlessly with other G Suite (now Google Workspace) apps. Its tight integration with Gmail, Google Drive and Google Docs makes it an attractive choice for businesses already leveraging Google’s ecosystem.

Key Features: Threaded conversations for organized and contextual communication. Seamless file sharing and collaboration directly from Google Drive. Integration with popular productivity tools like Asana, Trello and Salesforce.

Pricing: Google Chat is included in the Google Workspace subscription plans, which start at $6 per user per month for the Business Starter plan and go up to $18 per user per month for the Enterprise Plus plan.

5. Zoho Cliq

Secure chat platform with hybrid work features

Zoho Cliq is a part of the Zoho suite of business applications, making it an excellent choice for organizations already utilizing other Zoho products. Its seamless integration with Zoho’s ecosystem creates a cohesive and efficient workflow experience.

Key Features: Channels for focused communication and collaboration. Integration with other Zoho apps like Zoho CRM and Zoho Projects. Secure file sharing and remote access capabilities.

Pricing: Zoho Cliq is available as a part of the Zoho Workplace suite, which starts at $3 per user per month for the Standard plan and goes up to $6 per user per month for the Professional plan, offering additional storage and user management features.

6. RingCentral Team Messaging

Cloud-based communication and collaboration software

RingCentral Team Messaging Business Messaging Apps

RingCentral is a leading provider of cloud-based unified communications solutions and its Team Messaging offering is a powerful addition to its portfolio.

The tool is designed for businesses seeking a comprehensive communication platform, RingCentral Team Messaging seamlessly integrates with other RingCentral services, such as video meetings and VoIP phone systems.

Key Features: Unified messaging, video conferencing and VoIP phone system in a single platform. Seamless collaboration with screen sharing and file sharing capabilities. Integration with popular productivity tools like Salesforce, Zendesk and Jira.

Pricing: RingCentral Team Messaging is available as part of the RingCentral Office suite with pricing starting at $19.99/user/month for the Essentials plan and scaling up to $49.99 per user per month for the Ultimate plan, which includes advanced call management and analytics features.

7. Clickup

Best messaging apps for project management

ClickUp revolutionizes team communication by combining chat functionality with comprehensive project management. Its real-time messaging system features threaded conversations, @mentions, and file sharing, all contextually linked to tasks and projects.

Teams can seamlessly switch between chat, video calls, and collaborative documents while maintaining organized communication channels. The platform’s integration capabilities ensure all conversations stay relevant to work objectives.

Key features: Real-time collaboration, custom notification settings, task-based chat rooms, file sharing with version control, and built-in document editing. Offers video conferencing and screen sharing directly within the platform.

Pricing: Free plan available; paid plans start at $7/user/month for Unlimited, $12/user/month for Business, and custom pricing for Enterprise.

8. Dialpad

Top messaging apps for AI-powered voice

Dialpad stands out as a unified business communication platform that merges AI-powered voice, video, and messaging. With its built-in voice intelligence, it transcribes conversations in real-time and captures action items automatically.

The platform offers seamless mobile-desktop switching, SMS/MMS capabilities, and team messaging features. Its innovative AI assistant helps track customer sentiment and provides smart suggestions during conversations.

Key features: Voice Intelligence (Vi) for real-time transcription, sentiment analysis, custom routing, multi-channel messaging support, and automated call summaries. Features contact center capabilities and CRM integrations.

Pricing: Standard plan starts at $15/user/month, Pro at $25/user/month and Enterprise with custom pricing.

9. Slack

Excellent messaging apps for channel-based messaging

Slack transforms business communication through its channel-based messaging platform that organizes conversations by topics, projects or teams. With robust search functionality, file sharing, and over 2,400 app integrations, it creates a central hub for collaboration.

The platform features audio huddles, customizable notifications and powerful threading capabilities to keep discussions organized and accessible, while reducing email overload.

Key features: Organized channels, powerful search functionality, workflow automation tools, voice and video calls, extensive third-party integrations and enterprise-grade security with data encryption and compliance features.

Pricing: Free plan available; Pro plan at $7.25/user/month, Business+ at $12.50/user/month, and Enterprise Grid with custom pricing.

5 Top Instant Messaging Apps for Customers

Instant messaging apps have emerged as powerful tools to facilitate real-time communication between businesses and their customers, offering a personalized experience.

1. WhatsApp Business

WhatsApp Business is a free app specifically designed for small businesses to connect with their customers on a platform they are already familiar with, such as WhatsApp. It allows businesses to create a business profile, messaging tools and automate certain responses.
Key Features:
The messaging app helps to create a business catalog to showcase products and services. It sets up automatic greetings and away messages. It has the ability to quickly respond with preset quick replies.
Pricing: Free

2. Facebook Messenger

Facebook Messenger is a widely used messaging app that allows businesses to create a presence and communicate directly with customers. It integrates seamlessly with Facebook pages, enabling businesses to manage conversations from a single inbox.
Key Features:
It helps to provide automated responses and chatbots for frequently asked questions. It allows users to send rich media messages, including images, videos and files. Integration with Facebook ads and customer relationship management (CRM) tools.
Pricing: Free for basic features, paid plans for advanced capabilities.

3. Apple Business Chat

Apple Business Chat is a messaging platform that allows businesses to communicate with customers directly through the Messages app on Apple devices. It provides a secure and seamless messaging experience for customers.
Key Features:
It provides the ability to schedule appointments, make purchases and access account information. The app allows integration with Apple Pay for easy and secure payments. It supports rich media messages, including images, videos and interactive cards.
Pricing: Pricing varies based on the integration requirements and services used.

4. Google’s Business Messages

Google’s Business Messages is a messaging platform that allows businesses to communicate with customers through various Google services, including Google Maps, Google Search and Gmail.
Key Features:
It empowers customers to share rich media messages, including images, videos and carousels. The app allows smooth integration with Google’s artificial intelligence for automated responses and suggestions. It also supports appointment scheduling and ticket booking.
Pricing: Free for basic features, paid plans for advanced capabilities.

5. Twilio

Twilio is a cloud communications platform that provides messaging capabilities, along with voice and video communication services. It allows businesses to build customized messaging experiences for their customers.
Key Features:
The messaging app allows users to send SMS, MMS and WhatsApp messages. It seamlessly integrates with various programming languages and frameworks for custom development. It offers support for chatbots and automated messaging workflows.
Pricing: Twilio uses a pay-as-you-go pricing model based on usage.

Key Benefits of Using Business Messaging Apps

Leveraging a business messaging software offers numerous benefits such as streamlining client communication, enhancing internal/external collaboration and boosting team productivity.

1. Improved team communication: Messaging apps provide a centralized platform for real-time communication, enabling teams to easily share information, ask questions and collaborate on projects. It helps to reduce email clutter and facilitates more efficient communication.
2. Enhanced collaboration: Many messaging apps for businesses offer features like file sharing, screen sharing, video conferencing and integrations with project management tools. These capabilities enable teams to collaborate more effectively, regardless of their location.
3. Increased productivity: By reducing the need for lengthy email threads and providing an interactive mode of communication, instant messaging apps can help teams work efficiently thereby make decisions faster.
4. Better organization and searchability: Instant messaging apps offer features like threaded conversations, channels as well as searchable message histories, making it easier to keep track of conversations and find relevant information.
5. Integration with other business tools: Most business messaging apps integrate with a wide range of productivity tools, such as project management software, customer relationship management (CRM) systems and cloud storage services. The integration helps streamline workflows and consolidate communication within a single platform.
6. Remote team collaboration: Using messaging apps helps remote teams communicate and collaborate effectively, encouraging a more inclusive and connected work environment, regardless of geographic location.

Best Marketing Tips for Instant Messaging Apps

Instant messaging apps have become a popular platform for businesses to engage with customers and promote their products or services.

Leverage Existing User Base
Start with your existing user base of popular messaging apps like WhatsApp, Facebook Messenger or WeChat to reach a wider audience. Encourage the customers to connect with your business through these apps for updates, offers and customer support.
Personalized and Contextual Messaging
Utilize the data and insights available from instant messaging apps to deliver personalized messages to users. Tailor your communication based on user preferences, behavior and location for better engagement.
Chatbots and Conversational Marketing
Deploy AI enabled chatbots and conversational marketing strategies to automate lead generation, customer support & sales efforts. Chatbots can provide instant responses, qualify leads and guide customers through the sales funnel.
Influencer Marketing and Referral Campaigns
Collaborate with influencers and run referral campaigns on instant messaging apps. Influencers can promote your app to their followers, while referral campaigns can incentivize users to invite their friends and family.
Omnichannel Presence
Ensure your instant messaging marketing efforts are integrated with your overall omnichannel strategy. Consistently promote your messaging app presence across various channels, including your website, social media and email marketing campaigns.

Factors that Makes a Good Business Messaging App

When evaluating business messaging apps, there are several key factors that contribute to a good and effective solution.

Factors for a Great Business Messaging App

User-friendly interface: A good business messaging app should have an intuitive interface that makes it easy for employees to adopt and use the tool without extensive training. The interface should be clean, well-organized and visually appealing, facilitating efficient communication & collaboration.
Robust collaboration features: Messaging apps for businesses should offer a range of collaboration features beyond just messaging. It includes file sharing, screen sharing, video conferencing, task management and integration with other productivity tools. These features enable teams to work together seamlessly and enhance overall productivity.
Secure and compliant: A richly featured business messaging software should offer robust security features, such as end-to-end encryption, two-factor authentication, data loss prevention as well as compliance with industry regulations like HIPAA, GDPR and SOC 2.
Scalability and performance: As businesses grow, their messaging app should be able to scale seamlessly to accommodate increasing team sizes and communication demands. A well fed business messaging platform should offer reliable performance, even with a large number of users and high message volumes.
Integration capabilities: The ability to integrate with other business tools & platforms is essential for streamlining workflows and enhancing productivity. A messaging app for business should offer seamless integration with popular productivity tools, such as project management software, CRM systems and cloud storage services.
Mobile accessibility: Having business messaging software that offers mobile access delivers optimized experience across desktop and mobile devices.
Customization and personalization: Messaging apps for businesses should offer customization options, such as custom branding, custom integrations and personalized settings, to better align with the organization’s specific requirements.
Analytics and reporting: To measure the effectiveness of communication and collaboration efforts, an instant messaging app should provide analytics & reporting capabilities. It includes metrics like user engagement, message volume, response times and team productivity.
Customer support and training: Reliable customer support & training resources are essential for ensuring smooth adoption and optimal use of the messaging app. A business messaging app provider should offer comprehensive support, documentation and training resources to assist users at every stage.

How to Choose the Right Business Messaging Platform for Your Business?

Choosing the right business messaging platform is crucial for streamlining communication, enhancing collaboration and improving overall productivity within your organization.

1. Evaluate your communication needs: Assess the team size and core business needs. Then identify the primary use cases for messaging, such as team collaboration, customer support, project management, or a combination of these. Thereafter determine whether you require additional features like video conferencing, file sharing, or integrations with other business tools.
2. Consider user adoption and ease of use: Choose a business messaging platform with an intuitive and user-friendly interface to encourage adoption among your team members. Evaluate the platforms’ mobile apps and cross-platform compatibility to ensure seamless communication across devices. Check if the platform offers customization options to align with your branding and workflow preferences.
3. Assess security and compliance requirements: If your business handles sensitive information, prioritize platforms with robust security features like end-to-end encryption, two-factor authentication and data control measures. Ensure the platform complies with relevant industry regulations and data privacy laws applicable to your business.
4. Integrate with existing tools and systems: Evaluate the platform’s ability to integrate with your current software ecosystem, such as project management tools, customer relationship management (CRM) systems and productivity suites. Seamless integration can streamline workflows and eliminate the need for data silos or manual data entry.
5. Scalability and future growth: Consider a platform that can accommodate your business’s growth and evolving needs. Look for platforms that offer flexible pricing plans and the ability to add or remove users as your team expands or contracts.
6. Customer support and training resources: Assess the level of customer support provided by the platform vendor, including responsiveness, availability of online resources and training materials. Reliable support can ensure a smooth onboarding process and ongoing assistance as needed.
7. Cost and pricing: Evaluate the pricing models offered by different platforms, considering factors like the number of users, required features and potential add-ons. Compare the costs against your budget and the potential return on investment (ROI) in terms of increased collaboration.

Stay Connected with Omni24: An Business Messaging Software

Stay Connected with Omni24 offers businesses a powerful messaging platform that streamlines communication across multiple channels. The seamless integration ensures real-time connections with customers, leading to faster response times and enhanced satisfaction.
Omni24 features a user-friendly interface, making it easy for teams to manage interactions efficiently. Advanced tools like automation and analytics help businesses deliver consistent, personalized support while improving overall service quality.
Adopting Omni24 as a messaging solution helps companies strengthen customer relationships, boost communication, and drive long-term success.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch

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FAQs about Business Messaging Apps

1. How to choose the right tool for your company?

Choosing the right tool for your company involves evaluating your specific needs and requirements. Consider the following factors, identify the goals and objectives of your company. Understand your budget limitations. Choose a tool that doesn’t strain your finances. Research different tools available in the market. Assess the scalability of the tool. Seek recommendations from professionals or colleagues in your industry who have experience with similar tools.

2. What instant messaging apps are used in a business?

There are several popular instant messaging apps that businesses commonly use. Some of these include, Slack, A widely used messaging platform that offers channels, direct messaging, file sharing and integrations with various business tools. Microsoft Teams, This app combines chat & video meetings, file storage and collaboration tools. Google Hangouts, part of the G Suite, Hangouts provides instant messaging, voice calls and video conferencing for businesses using Google Workspace.

3. Can a business messaging platform be integrated with other systems?

Yes, many business messaging platforms can be integrated with other systems to enhance productivity and streamline workflows. Integration allows for seamless communication across different tools and platforms. For example, integrating a messaging platform with a customer relationship management (CRM) system can provide real-time customer information, allowing for personalized and efficient interactions.

4. How can business messaging platforms benefit marketing efforts?

Business messaging platforms can greatly benefit marketing efforts in several ways. Instant messaging allows marketers to quickly collaborate with team members, providing instant feedback and making timely decisions. Messaging platforms provide a centralized hub for marketing teams to discuss ongoing campaigns, share files and track progress. Many messaging apps offer customer support features, answer queries and build a stronger customer relationship.

9 Best Business Messaging Apps & Software For Your Business

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