9 Best Liveperson Alternatives For Easy Customer Engagement

Discover liveperson alternatives like Omni24 that provide omnichannel support, AI-powered chatbots & real-time analytics, to meet evolving business needs.

Start 14 days trial Get a Demo

Trusted by Leading Brands

1 2

Businesses are constantly seeking efficient ways to engage with customers online. While LivePerson has been a popular choice for live chat and messaging solutions, many companies are exploring alternatives to better suit their specific needs and budgets.

The given LivePerson alternatives offer a range of features. From AI-powered chatbots to omnichannel support platforms, they provide businesses with diverse options to enhance their customer engagement strategies.

Let us explore some of the top alternatives, helping you find the perfect solution to elevate your customer service and boost your online presence.

Reasons Why Are Businesses Looking For LivePerson Alternatives?

Businesses are increasingly seeking LivePerson alternatives due to several key factors where high costs being the significant one. We’ve curated the other reasons below.

Reasons Businesses Looking For LivePerson Alternatives

High costs: LivePerson’s pricing structure can be prohibitive for many businesses, especially small to medium-sized enterprises. The platform’s enterprise-level features often come with a significant price tag that may not align with the budgets of growing companies or those with more modest needs.
Inconsistent chatbot performance: While LivePerson offers AI-powered chatbots, some users report inconsistencies in their performance. This can lead to frustrating customer experiences when bots fail to understand queries or provide irrelevant responses, potentially damaging customer relationships rather than enhancing them.
Long wait times: Despite the promise of instant communication, some businesses experience longer than expected wait times for customer queries to be addressed. This can be particularly problematic during peak hours or for companies with high customer inquiry volumes, leading to dissatisfaction among both customers and support teams.
Impersonal interactions: Although LivePerson aims to provide personalized customer experiences, some users find the interactions to be overly automated or lacking in the human touch. This can be a significant drawback for businesses that prioritize building strong, personal relationships with their customers.
Performance issues: Some businesses report occasional performance problems, such as system slowdowns or outages. For companies relying heavily on real-time customer communication, these issues can have a severe impact on customer satisfaction and operational efficiency.
Limited integration capabilities: While the tool does offer integrations with various systems, some businesses find these capabilities lacking, especially when compared to more flexible alternatives. This can be a significant drawback for companies with complex tech stacks or those requiring seamless data flow between their customer service platform and other business systems.

Top Features to Look in LivePerson Alternatives

When searching for LivePerson alternatives, businesses should prioritize platforms that offer a comprehensive set of features like the ones mentioned below.

Top Features to Look in LivePerson Support Alternatives

1. Omnichannel Support

Look for platforms that provide seamless communication across multiple channels, including live chat, email, social media, SMS and voice. The ideal solution should allow agents to switch between channels effortlessly while maintaining context, ensuring a consistent customer experience regardless of the communication method.

2. AI-powered Chatbots

Advanced chatbots powered by artificial intelligence can significantly improve efficiency and customer satisfaction. Seek alternatives that offer sophisticated chatbots capable of handling complex queries, learning from interactions and seamlessly escalating to human agents when necessary. The best chatbots should understand natural language, provide personalized responses, while continuously improving their performance.

3. Real-time Analytics and Reporting

Robust analytics capabilities are crucial for making data-driven decisions. Look for platforms that offer comprehensive dashboards with real-time insights into key performance indicators (KPIs) such as response times, customer satisfaction scores, and agent productivity. The ability to generate custom reports and visualize data trends can help businesses identify areas for improvement as well as optimize their customer service strategies.

4. Customizable Workflows

Every business has unique processes and requirements. Seek alternatives that allow for flexible workflow customization to match your specific needs. It includes the ability to create custom ticket fields, set up automated rules and triggers as well as design personalized customer journeys. The platform should be adaptable enough to grow with your business and accommodate changing operational needs.

5. Seamless CRM Integration

Integration with your existing Customer Relationship Management (CRM) system is vital for maintaining a unified view of customer interactions. Look for alternatives that offer native integrations with popular CRM platforms or provide robust APIs for custom integrations. It ensures that customer data flows seamlessly between systems, enabling agents to access comprehensive customer profiles and interaction histories.

6. Advanced Routing Capabilities

Efficient routing of customer inquiries is essential for quick resolution and improved satisfaction. Seek platforms that offer intelligent routing based on factors such as agent skills, availability, and customer history. Find features like skills-based routing, priority queuing as well as the ability to set up custom routing rules to ensure that each inquiry is directed to the most appropriate agent.

7. Proactive Engagement Tools

Proactive customer engagement can significantly enhance the overall experience and boost sales. Look for alternatives that offer tools for initiating conversations based on customer behavior, such as time spent on a page, cart abandonment or specific actions taken on your website. Features like targeted messaging, personalized offers and automated follow-ups can help businesses engage customers at the right moment while increasing conversion rates.

8. Customizable Branding Options

Maintaining a consistent brand image across all customer touchpoints is crucial. Seek alternatives that allow for extensive customization of the chat interface, including the ability to incorporate your logo, color scheme and brand voice. The platform should enable you to create a seamless experience that feels like an extension of your website or app, rather than a third-party tool.

9 Best LivePerson Alternatives & Competitors

Check out these top LivePerson Support competitors that offer better features and capabilities for your customer support needs.

Omni24

Best Liveperson alternative for small and medium businesses

Omni24 is an all-in-one omnichannel customer experience platform that offers a set of tools for live chat, social media and knowledge base management. It’s designed to help businesses provide seamless support across multiple channels.

Key capabilities:

Unified inbox: With unified inbox, all customer queries from different channels are centralized in one place for easy management and quick responses.
Live chat: This feature enables real-time communication with website visitors, providing instant support and boosting customer satisfaction.
AI-powered chatbots: Automate responses and provide personalized assistance.
Ticketing system: The system allows users to track, prioritize and resolve customer issues efficiently, ensuring no query slips through the cracks.
Knowledge base: The knowledge base feature in the software enables businesses to create a database of FAQs and self-help articles, empowering customers to find answers to common questions easily.
Reporting and analytics: Track key metrics, monitor agent performance and gain insights to improve customer service strategies.
Surveys and feedback: Businesses can create and distribute surveys to gather feedback from customers. It helps understand customer needs and improve overall satisfaction levels.

Pricing: Omni24’s multiple pricing plans start from just $29/user/month and goes up to $149/user/month. You can also customize pricings as per your business requirements. All plans come with a 14-day free trial.

Veemo

Top Liveperson alternative for customer service

Veemo is a widely-used customer service software that provides a suite of support, sales and customer engagement tools. It’s known for its flexibility and scalability, making it suitable for businesses of all sizes across various industries.

Key features:

Multichannel support: Veemo integrates with various communication channels such as email, chat, social media and phone, allowing businesses to provide support through multiple channels.
Conversational AI: Platform utilizes AI technology to engage with customers in real-time conversations.
Proactive engagement: The software enables businesses to proactively reach out to customers based on predefined triggers or behaviors. It can include sending targeted messages or providing personalized recommendations.
Workflow automation: Streamline business processes by automating repetitive tasks, saving time and increasing productivity. These workflows can automate routine tasks, trigger notifications and ensure compliance with service-level agreements.
Collaboration tools: Software offers collaboration tools that enable agents to work together on resolving customer issues, improving teamwork and productivity.
Ticket routing: Platform routes tickets to the most appropriate agent based on predefined rules, ensuring efficient ticket management.

Pricing: Veemo starts right from $34/user/month and its popular plan is priced at $79/user/month. The pricings can be customized as per your team’s needs.

Intercom

Intercom is a comprehensive customer communication platform that combines messaging, chatbots and customer support tools. It’s designed to help businesses engage with customers across multiple channels, including websites, mobile apps and social media platforms.

The customer communication software offers real-time messaging, targeted campaigns and AI-powered chatbots. It provides a unified inbox for managing all customer conversations, customizable chatbots for automating responses and detailed analytics for tracking customer engagement. The platform also includes features for onboarding, product tours and knowledge base management, making it a versatile solution for customer support as well as engagement.

Drift

Drift is a conversational marketing and sales platform that focuses on using chatbots along with live chat to convert website visitors into customers. It’s particularly popular among B2B companies looking to generate leads and streamline their sales processes.

Drift’s key features include AI-powered chatbots, live chat, targeted messaging and meeting scheduling tools. It offers account-based marketing capabilities, allowing personalized experiences for high-value prospects.

Freshchat

Freshchat is part of the Freshworks suite of business software, focusing on modern messaging and chat solutions for customer engagement. It’s designed to help businesses provide quick, personalized support across web and mobile platforms.

The tool’s prominent features are live chat, in-app messaging and AI-powered chatbots. It includes features like conversation routing, canned responses and a team inbox for efficient handling of customer queries. You can also initiate event-triggered messages, customize chat widgets and gain detailed analytics for monitoring team performance along with customer satisfaction.

Olark

Olark is a straightforward live chat software that aims to simplify customer communication for businesses of all sizes. It focuses on providing an easy-to-use platform for real-time customer engagement on websites.

The live chat tool offers real-time chat capabilities, customizable chat boxes and automated messages. The platform also provides team management tools, detailed reporting and integrations with popular CRM and helpdesk systems.

HubSpot Service Hub

HubSpot Service Hub is part of HubSpot’s comprehensive CRM platform, offering customer service tools that integrate seamlessly with sales and marketing functionalities. It’s ideal for businesses looking for an all-in-one solution to manage customer relationships.

Tbe service hub includes a ticketing system, knowledge base functionality and customer feedback tools. It offers a conversation inbox for managing multi-channel communications, automation workflows for streamlining processes and detailed reporting dashboards.

Freshdesk

Freshdesk is a cloud-based customer support software that offers a range of features to help businesses manage and resolve customer inquiries efficiently. It’s particularly popular among small to medium-sized businesses due to its affordability and ease of use.

Freshdesk provides multi-channel support management, automated ticket dispatch and team collaboration tools. The platform also offers gamification features to boost agent productivity, detailed reporting & analytics and integration capabilities with various third-party applications.

Helpshift

Helpshift is a mobile-first customer support platform designed specifically for app-based businesses. It offers in-app support features and AI-powered automation to deliver seamless customer experiences on mobile devices.

This customer support software offers in-app messaging, AI-powered bots, and smart segmentation for targeted support. It includes features for proactive outreach, issue classification and routing, along with detailed analytics. Helpshift caters SDK for easy integration with mobile apps, automated workflows and tools for managing app store reviews.

What to Consider When Evaluating LivePerson Competitors ?

When evaluating LivePerson competitors in customer support engagement solutions, it is crucial to consider below factors that can make or break the success of your business.

1. Customer Support
One of the most important factors to consider when evaluating LivePerson competitors is the level of customer support they provide. A company that offers excellent customer support can make a huge difference in how well their platform works for your business. Look for competitors that offer 24/7 customer support, quick response times, and knowledgeable service representatives.

2. Pricing
Another key factor to consider is the pricing structure of LivePerson competitors. Compare the costs of similar platforms and make sure to take into account any additional fees or hidden charges. Consider your budget while choosing a competitor that offers a pricing plan that aligns with your financial goals.

3. Reporting and Analytics
Effective reporting and analytics tools are essential for tracking the success of your customer engagement efforts. Look for LivePerson competitors that offer in-depth reporting capabilities, real-time analytics, customizable dashboards, etc. The information will help you make informed decisions and optimize your digital engagement strategy.

4. Innovation
In the fast-paced world of digital marketing, innovation is key to staying ahead of the competition. Evaluate LivePerson competitors based on their ability to adapt to changing trends, introduce new features and provide cutting-edge solutions. Look for companies that prioritize innovation and are constantly improving their platform to meet the evolving needs of businesses.

5. Industry Expertise
When choosing a LivePerson competitor, consider their industry expertise and track record of success. Look for competitors that have experience working with businesses in your specific industry and understand the unique challenges as well as opportunities you face. A knowledgeable competitor will be able to provide tailored solutions that effectively address your business needs.

6. User Interface
The user interface of a customer support platform can greatly impact its usability and effectiveness. Evaluate LivePerson competitors based on the intuitiveness of their interface, ease of navigation and overall user experience. A user-friendly platform will make it easier for your team to manage customer interactions and maximize the benefits of the software.

7. Future Roadmap
Consider the future roadmap of LivePerson competitors to ensure they are committed to long-term success and growth. Look for companies that have a clear vision for the future, a plan for continued innovation and a commitment to supporting their customers as they evolve. Choose a competitor that aligns with your long-term goals and can grow with your business.

Why is Omni24 One of the Top LivePerson Alternatives?

Omni24 stands out as a top LivePerson alternative due to its comprehensive feature set and flexibility. Its AI-powered chatbots provide efficient automation, while its live agent interface ensures seamless human support when needed.

The platform’s customizable nature allows businesses to tailor the solution to their specific needs. With strong security measures, detailed analytics and competitive pricing, Omni24 addresses many of the concerns businesses have with LivePerson. Its focus on both customer and agent experience, coupled with reliable performance as well as scalability, makes it an attractive option for companies seeking a versatile customer engagement solution.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch.

Start 14 Days Trial

FAQs about LivePerson Competitors & Alternatives

1. What are some alternatives to LivePerson Support for businesses?

Some alternatives to LivePerson Support for businesses include Zendesk Chat, Omni24, Freshdesk, and Drift. These platforms offer similar features such as live chat, messaging, and customer engagement tools.

2. How do LivePerson Support competitors compare in terms of pricing?

Pricing for LivePerson Support competitors can vary depending on the features and capabilities offered. Some platforms may offer more affordable pricing plans for small businesses, while others may cater to larger enterprises with more advanced needs. It’s important to compare pricing plans and features to find the best fit for your business.

3. Can LivePerson Support competitors integrate with other customer service tools?

Many LivePerson Support competitors offer integrations with other customer service tools, such as CRM systems, helpdesk software, and ticketing systems. This can help businesses streamline their customer service processes while providing a more seamless experience for both customers and support agents.

4. What industries benefit from using LivePerson alternatives?

A wide range of industries can benefit from using LivePerson alternatives, including e-commerce, healthcare, financial services, telecommunications and more. Any business that values customer service and wants to provide real-time support to their customers can benefit from using a live chat platform.