9 Best Live Chat Apps & Software For Your Business in 2025

Live Chat Apps for Omnichannel Support

Deliver prompt responses with the best live chat application using voice chats, video calls and co-browsing.

Enhance Customer Satisfaction

Interact with customers in real time using the best live chat apps. Customers appreciate instant help with minimal effort. Integrating online chat apps lets users interact with agents while delivering quality support across multiple channels like websites and social media.

Reduce Customer Pain Points

Condense customer pain points by addressing queries based on priority to streamline workflows. Live chat app allows to gather customer queries and feedback while categorizing it to the right agents/departments.

Increase Conversion Rate

Convert website visitors into leads with instant engagement. A website with immediate support assistance is likely to boost website conversions. Motivate first-time user buying decisions by providing accurate information about products.

Boost Efficiency

Manage customer service by delivering instant solutions from anywhere and anytime. It helps website visitors land exactly where they need to save time and effort. Providing accessibility reduces customer effort while increasing support service efficiency.

Struggling to keep up with customer inquiries and provide timely support? As businesses grow, managing customer communication can become overwhelming. Delays in response times and missed messages can lead to frustrated customers as well as lost opportunities.
The solution? A live chat app. With real-time communication, businesses can instantly connect with customers, resolve issues faster, and boost satisfaction.
We’ll explore how a live chat app can streamline your support processes and elevate the customer experience.

1 What is a Live Chat App?
2 10 Ways Live Chat Apps Improve Customer Service?
3 Top Features to Look for in Live Chat Apps
4 Examples of Best Live Chat Apps & Software
5 What Makes the Best Online Chat App?
6 Benefits of Using Live Chat Apps
7 What is The Difference Between Live Chat Apps and Chatbots?
8 Key Challenges of Utilizing Live Chat Apps
9 Steps to Integrate Live Chat Apps with CRM Systems?
10 How Do You Add Live Chat Apps to Your Website?
11 Transform Your Customer Service with Live Chat Apps
12 Scale Your Conversations with Omni24’s Digital Customer Experience Platform
13 FAQs about Live Chat Apps

What is a Live Chat App?

A live chat app is defined as a messaging platform that allows businesses to communicate with their customers in real-time. These apps are commonly used on websites and mobile applications to provide instant customer support, answer questions or assist with any issues that may arise during the customer’s online journey.

Deploying the best live chat apps enhances the customer experience by offering immediate assistance and personalized interaction. Live chat reduces response times compared to email or phone support, making it a preferred channel for customers seeking quick resolutions.

The key objectives of live chat apps are:

Provide instant assistance to customers.
Improve customer satisfaction and engagement.
Increase sales conversions by addressing queries promptly.
Gather valuable customer feedback and insights.
Offer personalized support experiences.

10 Ways Live Chat Apps Improve Customer Service?

Live chat apps are a vital tool for businesses to improve their customer service and allow businesses to communicate with their customers in real-time, providing instant support.

How Live Chat Apps Enhance Customer Service

Deliver prompt response: Live chat apps allow businesses to respond to customer requests promptly, reducing wait times and providing instant assistance.
Personalized interactions: Live chat agents can access customer information, enabling them to deliver personalized, contextual support tailored to individual needs.
Multitasking capabilities: Agents can handle multiple chat sessions simultaneously, improving efficiency and maximizing resource utilization.
Real-time assistance: Live chat apps provide real-time support, allowing agents to guide customers through complex processes, troubleshoot issues, or provide step-by-step instructions.
Proactive engagement: Businesses can use live chat to proactively reach out to website visitors, offering assistance and increasing customer engagement.
Seamless omnichannel experience: Many live chat apps integrate with other channels like social media, emails, and messaging apps, providing a seamless omnichannel experience for customers.
Increased customer satisfaction: Prompt, personalized, and efficient support through live chat can significantly improve customer satisfaction and loyalty.
Reduced operational costs: Live chat support is generally more cost-effective than traditional phone support, as agents can handle multiple conversations at once.
Access to knowledge base: Integration with knowledge bases allows agents to quickly access relevant information and provide accurate, consistent responses.
Feedback and insights: Live chat interactions provide valuable customer feedback and insights, enabling businesses to identify areas for improvement and enhance their products or services.

Top Features to Look for in Live Chat Apps

When choosing a live chat app for your business, it’s essential to consider a range of features that can enhance the customer experience and improve operational efficiency.

1. Omnichannel Integration

A robust live chat app should seamlessly integrate with other communication channels, such as social media, messaging apps, and email, providing a cohesive omnichannel experience for customers. It ensures that customers can initiate and continue conversations across multiple touchpoints without disruption.

2. Co-browsing and Screen Sharing

Advanced capabilities like co-browsing and screen-sharing enable agents to view and navigate a customer’s browser or screen in real-time. The feature is particularly useful for providing personalized assistance, walking customers through complex processes, or troubleshooting technical issues more effectively.

3. Customizable Chatbot Integration

Chatbots can complement live chat agents by handling routine inquiries, providing 24/7 support, and automating repetitive tasks. Look for a live chat app that allows you to integrate customizable chatbots, enabling you to tailor them to your business needs and provide a seamless handoff to human agents when necessary.

4. Intelligent Routing and Skill-Based Assignment

Advanced online chat apps often include intelligent routing and skill-based assignment features. These capabilities ensure that incoming chat requests are automatically routed to the most suitable agent based on predefined rules, such as language, skill set, or product expertise, resulting in personalized support.

5. Real-time Visitor Tracking and Analytics

Live chat apps with visitor analytics capabilities provide valuable insights into customer behavior, website performance, and chat metrics. The data can help you identify areas for improvement, optimize your support processes, and make data-driven decisions to enhance the overall customer experience.

6. Automated Triggers and Proactive Engagement

Look for online chat applications that offer automated triggers and proactive engagement features. These capabilities allow you to initiate chat conversations based on predefined rules, such as visitor behavior, time spent on specific pages, or cart abandonment, providing timely assistance and improving conversion rates.

7. Reporting and Analytics

Comprehensive reporting and analytics tools are crucial for monitoring and optimizing your live chat support operations. Look for features that provide detailed reports on agent performance, chat metrics, customer satisfaction scores, and other key performance indicators (KPIs). The data can help you identify areas for improvement, track agent productivity, and make informed decisions.

8. Security and Compliance

Data security and compliance should be a top priority when selecting a live chat app, especially if you handle sensitive customer information. Look for applications that offer robust security measures, such as encryption, secure data storage, and compliance with industry regulations like GDPR, PCI-DSS, and HIPAA.

9. Third-Party Integrations

Consider a live chat app that offers seamless integrations with other third-party tools and platforms you use, such as customer relationship management (CRM) systems, helpdesk software, or e-commerce platforms. These integrations can streamline workflows, enhance data sharing, and provide a more unified customer experience.

Examples of Best Live Chat Apps & Software

Live chat apps have become an essential tool for businesses looking to provide real-time customer support and engage with their website visitors.

1. Omni24

Best live chat app for customer engagement

Omni24 is a customer experience software that offers live chat, email automation and a knowledge base to support businesses in providing excellent customer service. The platform allows for seamless integration with various e-commerce platforms and boasts of powerful features for easy customization as well as management, unlike LiveChat features that aren’t user-friendly.
Why businesses should use Omni24:

Omni24 provides advanced routing and queue management features, ensuring efficient distribution of chat requests among agents.
It offers detailed reporting and analytics, allowing businesses to monitor and optimize their customer support operations.
Software integrates with a wide range of third-party tools and platforms, making it a versatile solution for various business needs.

Key features:

Seamless Human Handoff: Ensures smooth escalation from bot interactions to human agents when necessary, improving support resolution.
AI-Driven Conversations: Utilizes AI to engage in natural and context-aware conversations with customers, improving interaction quality.
Automated Workflows: Automates routine tasks and workflows, enhancing operational efficiency and reducing manual effort.
Ticketing system: Manage and track customer issues that require follow-up. Create, assign, and resolve tickets to ensure no customer query falls through the cracks.
Self-service options: Empower customers to find answers independently with a knowledge base. Create FAQs, product guides, and troubleshooting articles to reduce support volume.

Pricing: The pricing starts from $29/user/month with one inbox feature to unlimited inbox for $149/user/month. The pricing depends on factors like the number of users, the level of features required, and the scale of customer support operations. Omni24 also offers a 14-day free trial for businesses to explore its features. Check out their pricing for more detailed comparison.

2. Veemo Chat

Excellent platform for conversational marketing and sales

Veemo Chat is an omnichannel live chat software that helps businesses communicate with their customers in real-time, providing a seamless customer support experience. Businesses use Veemo Chat to offer instant support to website visitors, resolve issues and provide personalized recommendations. One of its use cases is sales, where businesses engage with potential customers, address their concerns and guide them towards making a purchase.
Why businesses should use Veemo:

Veemo enables businesses to capture and qualify leads in real-time, increasing conversion rates and sales opportunities.
It offers personalized and contextual interactions based on visitor behavior and segmentation.
Veemo’s AI-powered chatbots can handle routine inquiries and provide 24/7 support, freeing up human agents for more complex tasks.

Key features:

Real-time visitor monitoring: Track user behavior and engage proactively. Observe page views, cart contents, and user actions to provide timely assistance.
Multichannel communication: Manage conversations from various platforms in one place. Integrate chats from your website, Facebook Messenger, and email into a single dashboard.
Real-time visitor monitoring: Track user behavior and engage proactively. Observe page views, cart contents, and user actions to provide timely assistance.
Knowledge base: Build a self-service resource center for common customer inquiries. Create and organize articles to help customers find answers independently.
Detailed reporting and analytics: Gain insights into chat performance and customer satisfaction. Track metrics like wait times, resolution rates, and CSAT scores to continuously improve your service.
Robust Article Management: Veemo provides a powerful article management system that helps organize and categorize content effectively. Users can create, edit, and manage articles with ease, enhancing the knowledge base’s usability.

Pricing: Veemo’s pricing plans start from $29/user/month and go up to 129/user/month based on the features and add-ons.

3. Intercom

Powerful customer service platform

Intercom is a customer communication platform that offers live chat, email, and in-product messaging capabilities. It is designed to help businesses provide personalized and contextual support to their customers.
Why businesses should use Intercom: Intercom enables businesses to communicate with customers in real-time, improving customer satisfaction and reducing churn. It provides a unified view of customer data, allowing businesses to personalize their interactions and deliver a seamless experience.
Key features: Conversational support through live chat and in-product messaging. Automated lead qualification and routing based on predefined rules. Customizable chat widget and in-product messaging interfaces.
Pricing: Intercom offers a range of pricing plans, starting from $67 per month for the Starter plan, and scaling up based on the number of users and additional features required.

4. Olark

Robust platform for customer engagement

Olark is a live chat software designed specifically for small businesses and e-commerce websites. It offers a range of features to facilitate real-time customer support and sales assistance.
Why businesses should use Olark:
Olark provides a user-friendly interface that is easy to set up and customize for small businesses. It offers robust chat management tools, including chat transcripts, visitor tracking, and team collaboration features.
Key features: Customizable chat widget with branding and language options. Visitor tracking and behavior monitoring for proactive engagement. Integration with popular e-commerce platforms and CRM systems.
Pricing: Olark offers a range of pricing plans, starting from $17 per month for the Basic plan, with higher-tier plans offering additional features and customization options.

5. Freshchat

AI powered omni channel messaging platform

Freshchat is a part of the Freshworks suite of customer engagement tools, offering a comprehensive live chat solution for businesses.
Why businesses should use Freshchat:
Freshchat provides a unified platform for customer support, sales, and marketing, enabling seamless collaboration across teams. It offers advanced automation and AI-powered capabilities, such as chatbots and intent recognition, to streamline customer interactions.
Key features: Omnichannel support through live chat, email, and messaging apps. AI-powered chatbots and intent recognition for automated responses. Detailed customer journey tracking and analytics for optimization.
Pricing: Freshchat offers a range of pricing plans, starting from $19 per month for the Sprout plan, with higher-tier plans offering additional features and user seats.

6. Tidio

Free live chat app for real time customer interaction

Tidio is a user-friendly live chat solution designed for small businesses and e-commerce websites. It offers a range of features to facilitate real-time customer support and engagement.
Why businesses should use Tidio:
Tidio provides a simple and intuitive interface that is easy to set up and use, even for non-technical users. It offers a range of customization options, allowing businesses to match the chat widget with their branding and design.
Key features: Customizable chat widget with branding and language options. Built-in chatbots and automated responses for 24/7 support. Integration with popular e-commerce platforms and marketing tools.
Pricing: Tidio offers a freemium plan with basic features, and paid plans starting from $19 per month for the Communicator plan, with higher-tier plans offering additional features and user seats.

7. Crisp

Great live chat app for better customer service

Great live chat app for better customer service

Crisp is a live chat and conversational marketing platform designed for businesses of all sizes. It offers a range of features to facilitate real-time customer support and lead generation.
Why businesses should use Crisp:
Crisp provides a unified platform for live chat, email, and messaging apps, enabling omnichannel customer support. It offers advanced targeting and segmentation features, allowing businesses to deliver personalized experiences based on customer behavior.
Key features: Omnichannel support through live chat, email, and messaging apps. Advanced targeting and segmentation for personalized engagement. Detailed customer journey tracking and analytics for optimization.
Pricing: Crisp offers a range of pricing plans, starting from $25 per month for the Unlimited plan, with higher-tier plans offering additional features and user seats.

8. Zendesk Messaging (Formerly Zendesk Chat)

A powerful omnichannel customer service platform that seamlessly integrates live chat with email, social media, and phone support. It offers AI-powered automated responses, customizable chat widgets and detailed analytics. Teams can leverage features like chat routing, visitor tracking and trigger-based messaging. The platform also provides robust reporting tools to measure agent performance and customer satisfaction.

Key features: It includes co-browsing for real-time issue resolution, canned responses to speed up interactions, and smart routing to efficiently direct customer inquiries.

Pricing: Zendesk Chat has 4 pricing edition(s), from $0 to $55. A free trial of Zendesk Chat is also available.

9. Birdeye

A comprehensive customer experience platform featuring a modern live chat solution that helps businesses engage visitors in real-time. It stands out with its multi-location management capabilities, mobile-first design, and intelligent chatbot integration. The platform excels in converting website visitors through instant responses and automated lead qualification, while offering seamless integration with other Birdeye tools like reviews and surveys.

Key features: Birdeye is a comprehensive reputation management platform that offers live chat as one of its key features apart from live chat, it empowers businesses to monitor online reviews, collect customer feedback.

Pricing: Birdeye has 3 pricing edition(s), from $299 to $399. A free trial of Birdeye is also available.

Read more: Want to compare Birdeye with other tools? Read more about the top Birdeye alternatives.

What Makes the Best Online Chat App?

The best online chat app is one that provides a seamless and efficient communication experience for users while offering a robust set of features and capabilities.

User-friendly interface: The chat app should have an intuitive and user-friendly interface that makes it easy for users to navigate, send messages, and access various features. A clean and modern design can enhance the overall user experience.
Real-time messaging: A top-notch online chat app should offer real-time messaging capabilities, ensuring that messages are delivered and displayed instantly without any noticeable delays.
Rich multimedia support: A great online chat app should support the sharing of various multimedia files, such as images, videos, documents, and audio, allowing users to communicate more effectively and impressively.
Group chat and collaboration features: The ability to create and participate in group chats, share screens, collaborate on documents, and conduct video or audio calls can greatly enhance productivity and teamwork.
Customization and personalization: The ability to customize the app’s appearance, notifications and settings according to individual preferences can make the user experience more personalized and enjoyable.
Advanced search and organization: A robust search functionality and the ability to organize conversations, channels or groups can help users manage their communications more efficiently.

Benefits of Using Live Chat Apps

Live chat apps have become increasingly popular as they offer numerous benefits for both businesses and consumers.

Instant customer support: Online chat apps provide customers with immediate assistance, addressing their concerns in real-time, enhancing their overall experience.
Improved consumer engagement: Implementing live chat apps enables businesses to proactively engage with website visitors, guiding them through the buying process and offering personalized recommendations.
Boost sales conversions: Resolving customer doubts and objections promptly, live chat apps can help businesses close more sales and reduce cart abandonment rates.
Cost-effective: Compared to traditional channels phone support, live chat apps are generally more cost-effective, allowing businesses to handle multiple conversations simultaneously with fewer resources.
Customer insights and feedback: Live chat interactions provide valuable customer data, feedback, and insights that businesses can use to improve their products, services, and overall customer experience.
Offer multi channel support: Many live chat apps integrate with various communication channels, such as social media, messaging apps, and email, providing a seamless omnichannel experience for customers.
Accelerate efficiency: Online chat apps include features like canned responses, knowledge base integration, and conversation routing, which can streamline support processes and improve agent productivity.
24/7 availability: By deploying AI chatbots or round-the-clock human support teams, live chat apps can offer assistance to customers at any time, even outside of regular business hours.

What is The Difference Between Live Chat Apps and Chatbots?

Live chat apps and chatbots are both designed to provide customer support and engagement, but they differ in several key ways.

1. Human Involvement:

Live Chat Apps: Live chat apps involve real human agents who interact with customers in real-time, providing personalized and contextual support.
Chatbots: Chatbots are computer programs that use artificial intelligence (AI) and natural language processing (NLP) to simulate conversations without human intervention.

2. Conversational Complexity:

Live Chat Apps: Human agents can handle complex and nuanced conversations, understand context or emotions to provide tailored solutions to unique situations.
Chatbots: While chatbots are improving with advancements in AI, they still have limitations in understanding complex queries, handling ambiguity and providing fully contextual responses.

3. Availability and Scalability:

Live Chat Apps: The availability of live chat support is limited by the number of human agents and their working hours, making it challenging to provide 24/7 support at scale.
Chatbots: AI bots can operate around the clock, handling an unlimited number of concurrent conversations, making them highly scalable and available 24/7.

4. Personalization and Empathy:

Live Chat Apps: Human agents can provide a highly personalized and empathetic experience by adapting their communication style, tone or approach based on the individual customer’s needs.
Chatbots: While chatbots can offer some degree of personalization through predefined conversational flows and personalization rules, they lack the genuine empathy or emotional intelligence of human agents.

5. Integration and Functionality:

Live Chat Apps: Online chat apps often integrate with other systems like CRM, helpdesk software and knowledge bases, enabling agents to access customer data, past interactions as well as relevant information for more effective support.
Chatbots: Bots can integrate with various systems, but their functionality is generally more limited and focused on specific tasks or queries, such as answering frequently asked questions or guiding users through predefined workflows.

Key Challenges of Utilizing Live Chat Apps

Utilizing live chat apps can bring significant benefits to businesses, such as improved customer engagement, increased sales and enhanced customer satisfaction.

1. Staffing and Resource Management

Ensuring adequate staffing and resource allocation to handle live chat inquiries can be challenging, especially during peak hours or periods of high demand.
Solution: Implement workforce management strategies, such as forecasting demand, scheduling agents effectively and utilizing chatbots or self-service options to supplement human agents during high-volume periods.

2. Agent Training and Knowledge Management

Providing consistent and accurate responses to customer queries requires well-trained agents with access to up-to-date knowledge bases.
Solution: Invest in comprehensive agent training programs, maintain a robust and regularly updated knowledge base. Provide agents with access to relevant product or service information to ensure they can deliver informed and reliable support.

3. Maintaining Response Times

Meeting customer expectations for prompt responses can be difficult, especially during periods of high chat volume or when handling complex inquiries.
Solution: Implement service level agreements (SLAs) and response time targets to monitor live chat metrics. Leverage features like intelligent routing, prioritization, and escalation protocols to ensure timely responses.

4. Handling Simultaneous Conversations

Agents may struggle to effectively manage multiple chat sessions simultaneously, leading to decreased efficiency and potentially compromised customer experience.
Solution: Provide agents with training on multitasking as well as chat management best practices, implement features like conversation threading or tabbed interfaces, and consider setting reasonable limits on the number of concurrent chats an agent can handle.

5. Integrating with Existing Systems

Seamlessly integrating live chat apps with existing customer relationship management (CRM), helpdesk, or other business systems can be complex and time-consuming.
Solution: Choose a live chat app that offers robust integration capabilities and API. Work closely with the vendor or internal IT teams to ensure proper integration and data synchronization.

6. Ensuring Privacy and Data Security

Live chat apps may handle sensitive customer data, raising concerns about data privacy and security.
Solution: Select a live chat app that adheres to industry-standard security protocols, such as encryption, secure data storage and compliance with relevant regulations (e.g., GDPR, PCI-DSS). Implement strict access controls. Regularly review and update security measures.

7. Monitoring and Analyzing Performance

Gaining insights into live chat performance, agent productivity and customer satisfaction can be difficult without proper reporting or analytics tools.
Solution: Utilize the reporting or analytics features offered by the live chat app. Consider integrating with business intelligence or analytics platforms for more comprehensive data analysis and visualization.

8. Providing Consistent Omnichannel Experiences

Ensuring a seamless and consistent customer experience across multiple channels, including live chat, can be challenging.
Solution: Implement an omnichannel strategy and select a live chat app that integrates with other communication channels, such as social media, messaging apps & email. Establish consistent branding, tone, and messaging across all touchpoints.

Steps to Integrate Live Chat Apps with CRM Systems?

Integrating live chat apps with Customer Relationship Management (CRM) systems can provide significant benefits, such as streamlined customer interactions and enhanced customer insights.

How to Connect Live Chat Apps with CRM Systems

Evaluate integration options: Start by assessing the integration options available for your chosen live chat app and CRM system. Many popular live chat apps offer out-of-the-box integrations or provide APIs and SDKs for custom integrations.
Define integration requirements: Determine your specific integration requirements, such as the data you want to sync between the live chat app and CRM, the desired level of automation & any custom workflows or triggers you need to implement.
Set up authentication and data mapping: Configure the authentication process to securely connect the live chat app and CRM system. This typically involves setting up API keys, OAuth credentials or other authentication methods. Additionally, map the data fields between the two systems to ensure seamless data transfer.
Establish data synchronization: Set up bi-directional data synchronization between the live chat app and CRM system. This ensures that customer data, chat transcripts and other relevant information are automatically shared across both platforms.
Implement custom workflows and triggers: If required, develop custom workflows and triggers to automate specific actions or processes based on live chat events or CRM data. For example, you could create a workflow to automatically create a new lead or case in the CRM system when a chat session is initiated.
Configure user access and permissions: Define user roles, access levels and permissions for the integrated live chat and CRM system. This ensures that only authorized personnel can manage customer data and chat interactions.
Test and validate integration: Thoroughly test the integration by simulating various scenarios and data flows. Validate that the data is correctly synchronized, workflows are functioning as expected and the overall integration meets your requirements.
Train support teams: Provide comprehensive training to your support teams on how to use the integrated live chat and CRM system effectively. Ensure they understand the features, workflows and best practices for leveraging the integration to deliver exceptional customer experiences.
Monitor and optimize: Continuously monitor the performance of the integration, analyze metrics and user feedback and make necessary adjustments or optimizations to improve efficiency.
Maintain and update: Stay up to date with updates and new features from both the live chat app and CRM system providers. Regularly review the integration to ensure compatibility and take advantage of new capabilities.

How Do You Add Live Chat Apps to Your Website?

Adding a live chat app to your website can be a great way to improve customer support and engagement.

1. Choose a Live Chat App
Conduct thorough research and select a live chat app that meets your requirements, also integrates well with your existing systems. The popular options include Intercom, Zendesk Chat, Olark, LiveChat and Freshchat.
2. Sign Up and Set Up the App
Create an account with the chosen live chat app provider and configure the app’s settings according to your preferences. It includes customizing the chat window appearance, setting up automated messages or chatbots and integrating with other tools like your CRM or helpdesk system.
3. Obtain the Embedding Code
Most live chat apps provide an embed code or JavaScript snippet that you’ll need to add to your website’s HTML code. The code initializes the chat window and enables the live chat functionality on your site.
4. Add the Code to Your Website
There are typically two ways to add the live chat code to your website: a. Embedding in the HTML Source: If you have access to your website’s HTML source code, you can add the live chat code directly to the

or section of your website’s HTML pages. b. Using a Content Management System (CMS) or Website Builder: If you’re using a CMS like WordPress, Squarespace, or Wix, or a website builder, there is usually an option to add custom code or HTML snippets. Look for a section labeled “Custom Code,” “HTML/JS,” or something similar and paste the live chat code there.
5. Position and Customize the Chat Window
Many live chat apps allow you to customize the position, size and appearance of the chat window on your website. Adjust these settings to ensure the chat window is visible and accessible to your visitors without being intrusive or disruptive.
6. Set Up Operator Accounts and Routing
Create accounts for your support agents or operators within the live chat app. Configure routing rules to ensure chat requests are assigned to the appropriate agents based on factors like language, skill set or availability.
7. Test and Monitor
Test the live chat functionality on your website to ensure it’s working correctly. Monitor chat activity, agent performance and customer feedback to identify areas for improvement in the live chat experience.
8. Train Your Support Team
Provide training to your support team on how to effectively use the live chat app, engage with customers and leverage any advanced features or integrations.

Transform Your Customer Service with Live Chat Apps

In conclusion, adopting Live chat apps can significantly transform your customer service. They enable businesses to provide instant support, drastically reducing response times and enhancing customer satisfaction. Real-time communication ensures that customers feel valued and heard.

With features like automated responses, chatbots, and seamless integration, live chat apps streamline support processes as well as improve efficiency. These tools allow businesses to handle multiple inquiries simultaneously, enhancing the overall service experience.
Adopting the right live chat solution helps businesses stay competitive, boost conversions, and build stronger customer loyalty, making it a vital tool for modern service strategies.

Scale Your Conversations with Omni24’s Digital Customer Experience Platform

Omni24’s DCX platform harnesses automation and AI to deliver unified customer experiences across digital channels, while keeping human touch

Start 14 Days Trial

FAQs about Live Chat Apps

1. How do you add live chat apps to your website?

Adding a live chat app to your website is typically a simple process. Most live chat apps provide you with a code snippet that you can easily add to your website’s HTML. Once the code is added, the live chat widget will appear on your website, allowing visitors to initiate a conversation with your customer support team.

2. What makes the best live chat app?

The best live chat app is one that offers seamless integration with your website, provides multiple customization options, supports real-time messaging, offers chatbots for automated responses and provides analytics to track performance.

3. What should you look for in a live chat app?

When choosing a live chat app for your website, consider factors such as ease of use, customization options, chatbot capabilities, reporting or analytics features, integration with other tools, security measures and pricing. It’s also important to choose a live chat app that aligns with your business’s specific needs and goals.

4. Why are live chat apps important for e-commerce websites?

Live chat apps are important for e-commerce websites because they allow businesses to provide real-time customer support, answer product-related questions, address concerns, guide customers through the purchasing process and ultimately improve the overall customer experience. Live chat apps help businesses build trust and loyalty with their customers, leading to higher conversion rates & increased sales.

5. How secure are live chat apps?

Most reputable live chat apps prioritize security by using encryption to protect conversations between customers and support agents. Additionally, live chat apps often have security features such as two-factor authentication, data compliance certifications and regular security audits to ensure the safety of customer information.

6. How do live chat apps handle multiple customer inquiries?

Live chat apps typically have features that allow support agents to manage multiple customer inquiries simultaneously. Agents can view and respond to multiple chat conversations through a unified dashboard. It makes it easier to handle incoming inquiries efficiently and provide timely responses to customers.

7. How can live chat apps be customized for different industries?

Live chat apps can be customized for different industries by incorporating industry-specific features, branding elements and messaging strategies. For example, a live chat app for a healthcare website may include features for scheduling appointments, discussing health concerns and maintaining patient privacy.
Similarly, a live chat app for an e-commerce website may include features for product recommendations, order tracking and customer feedback. By tailoring live chat apps to specific industries, businesses can better meet the needs of their customers and improve their online presence.

9 Best Live Chat Apps & Software For Your Business Growth

Trusted by Customer Centric Businesses Globally